“I cancelled an order within 24 hours of my online submission. Unfortunately, the merchant refused to issue a rightful full refund to my credit card account. Additionally, Lurdes Bergada claimed that have to pay merchant fees to credit card companies for cancelled transactions, and thus, deducted this 'business operation' expense from my refund.
I informed Lurdes Bergada that fees to operate their business are the merchant's onus and not the customer's. Further, I initiated a dispute claim with my credit card company regarding the seller's non-compliance with merchant credit card rules and regulations and refusal to issue a lawful 'full' refund to my account.
Following 2 months of ongoing dispute and reaching the arbitration phase of my claim, the merchant agreed with the allegations articulated in my claim. The case was brought to a legal and satisfactory closure in my favor.
Unfortunately, Lurdes Bergada's lack of merchant honesty, integrity, and quality customer service puts their company at significant risk of damaging their reputation in the industry, penalties from credit card companies, difficulty maintaining established customers and/or growing their consumer base, and loss of revenue too. CONSUMERS BEWARE!!”
