“Rubbish company. Don't go there. They don't answer emails & don't do refunds. There is no way of getting in contact with them. They just don't reply. Waiting for £94.95 to be returned & I am an OAP. They don't care.”
“They still owe me way over£100 since December 2021 Tried to cancel my order which was ordered by mistake! Sent many emails but never had 1 reply! Ended up returning goods for which I received a fleeting notification that they had arrived but no refund and it’s now March2022. Have sent more emails but they never reply. I would anyone thinking of buying from Lusso to think again
Disgusting customer service !!!”
“This company buys stock bags from Italy and seems to think that it is acceptable to send out honestly placed orders.
They don't send orders out and even of you send 100 emails they will not bother to call you back. They claim not to have received returns even if customers have sent them back via recorded mail.
The telephone number listed has a full mail box so you cannot leave a message.
They do not reply to any emails.
My credit card company are investigating this company due to the large amount of claims from unsatisfied customers so purchase from them with great caution.”
