“I have tried endlessly to buy a fur collar through this company but lack of communication made me give up as six months of trying turned into summer and when this autumn began I decided to try again without success. Finally I was sad and disappointed to find out that the company is in the hands of the receivers. No doubt the problems were exacerbated by Covid but it would have been nice to have received news of their situation and been given a chance to complete my purchase or at least been informed as to where I could contact their supplier.
Denise Hawes”
“Tried to cancel my order and they never responded. Not even with a tracking number. They just robbed me of 69 dollars and not so much as a response from them.”
“I am trying to send back a parcel for a refund and cannot get into my account at all even when try to change the password have emailed for help with this and got no reply”
“My request by e- mail to arrange a return with Hermes. Could not be delivered to the mail box provided why.?? Then I phoned the number provided and they were not able to take call so I left a message and so far I have had no response I am very disappointed in this “ customer service””
“To be honest I have no quibbles about the service and quality of the product I bought recently .. leather long motorbike jacket 120 quid with 10 discount voucher 110 quid well worth it . Thanks”
“Lux fix has superb customer service. I recently purchased two items that needed to be sent back. I received a no quibbles refund which was sent to me immediately. Beautiful clothes - these particular items were just too big. I would order from them again though.”
“I wouldn't suggest shopping with Luxfix in any way. They actually aren't a store it appears but sell on behalf of designers so if something goes wrong you are tied to that designer. I would urge anyone buying from this website to strongly consider if you can't get the product elsewhere. I dont rate their return policy compared to any other website, their approach to retaining their customers, their overall customer service approach, sizing guide or general customer service (they stonewalled me through several communications and it took a great deal of effort to get a reply). Overall I cannot recommend shopping on this website by any means and strongly suggested you consider elsewhere.”
“I have been asking Lux Fix for 12 months to take my information / all my details off their database and to stop contacting me. I have just received more junk mail advertising their products, many of which include Fur which is a cruel trade and Lux Fix is profiting from animal cruelty and suffering.
If you have to ask a company 3 times, over 12 months , to remove your personal information and yet has kept information about you for longer than is necessary, they are not complying with their data protection obligations.”
