Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Lyca Mobile Reviews

1.4 Rating 890 Reviews

9 %

of reviewers recommend Lyca Mobile

Company Reviews

1.4

Based on 890 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Lyca Mobile Reviews

About Lyca Mobile:

Europe’s largest MVNO helping over 8 million customers across 14 countries make affordable international calls
Every 4 seconds a new customer joins the Lycamobile family.
We connect over 22 million mobile calls per day, helping you to make affordable high quality international calls.

Visit Website

Phone:

0207 132 0322

Email:

sales@lycamobile.com

Location:

3rd Floor, Walbrook Building, 195 Marsh Wall
London
E14 9SG

Write Your review

Tell us how Lyca Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lyca Mobile 1 star review on 12th January 2024

Lyca Mobile 1 star review on 14th December 2023

Lyca Mobile 1 star review on 9th October 2023

Lyca Mobile 1 star review on 20th September 2023

Lyca Mobile 1 star review on 9th August 2023

Lyca Mobile 1 star review on 11th June 2023

Lyca Mobile 1 star review on 11th June 2023

30

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They re-design the dashboard and webpage, when you want to recharge your bill, the system automatic choose the autopay, but you can not cancel autopay by yourself, same as the saved cards in your account couldn't delete by yourself too. Its a totally robbery in real life.”

Posted 6 months ago

“Supposed to be 5G, I have a 5G phone, never more than 4G even in London, Birmingham or Liverpool. Reception and speed is appalling, despite supposedly using EE fast network. Coverage is so bad I will be changing after only 3 months. Thank God I didn't sign a contract!”

Posted 6 months ago

“crappie co pany, been with then for over ten years, been okay U till beginning of the year.. this company has gone downhill like a ton of brick.. They don't seems to care any more, I wanted to leave.. requested the PAC code on three occasions via sms.. no reply. tried to ring the help line on ten occasions.. unable to get through to speak to anyone... I am fluming at the moment.”

Posted 6 months ago

“No one answers customer service call. I have been holding 55 minutes then I ended the call. Have serious international network issues. Can't make/receive calls. No one to talk talk.”

Posted 6 months ago

“Purchased a SIM from Lyca Mobile on a very cheap deal. Received the New SIM card within a couple of days. Put in a transfer request for my old mobile number to be transferred to the new Lyca number. Have now been waiting nearly 3 weeks for my old number to be transferred which should only take a couple of days. Emailed Lyca customer services on a number of occasions, get replies back after a number of days saying they are investigating it but they don't seem to be doing much to resolve the issue. Also called their customer service number on a few occasions to resolve same issue and have had to wait over 40 minutes for someone to answer. All they say is they need to investigate it. Still waiting for my old number to be transferred, so I am probably missing important phone calls. Also the network seems to have lost connection on a number of occasions since I have been with them. I do not recommend Lyca.”

Posted 6 months ago

“The worst mobile company ever since the cyber attack. Never resolved anything for a large amount of their customers. I had no network for 2 weeks, and finally gave up trying now moved to a new provider that works.”

Posted 6 months ago

“im order plan for 5 GB but just im get a 3500MB wtf.scam”

Posted 6 months ago

“When I bought my SIM card I couldn’t register, but I could use it normally without registration. Now when my data is expired I cannot recharge, plus online support like chat and hotline never worked!!! So I need to buy new SIM card”

Posted 6 months ago

“Access to the website is very hard, purchases of recharges are recorded randomly, sometimes new recharges are not applied. Impossible to reach out to the company and the chat service is barely useful. I do not recommend this service.”

Posted 6 months ago

“El señor me ha atendido muy excelente sahid”

Posted 6 months ago

“I wouldn't give 1 star Ordered sims for both my sons Neither sims working for calls text or data. Cannot get through to customer services”

Posted 6 months ago

“Absolutely terrible experience. Can’t log on with either apps Frustrating and annoying. No two fault messages are the same. Really performing maintenance for over a week? Tried re-installing but nothing I’m going now into Tesco to buy a SIM card Do yourself a favour and avoid. Gave 1* because 0* was not an option”

Posted 6 months ago

“There is no other phone plan worst as lyca. No network”

Posted 6 months ago

“Can't get through to Customer Services, they just keep cutting me off. I've tried 8 times today and the same thing keeps happening.”

Posted 6 months ago

“New customer here. Can't phone my daughter as the correct number I dial says 'you've dialled an incorrect number '. Sending SMS messages is hit and miss. App no longer works so unable to check my usage. Receive messages saying I've had a missed call when the call hasn't reached my phone. Dialling a number often takes twice as long thanks to a pregnant pause before I hear the ringing. I could go on.”

Posted 6 months ago

“THIS IS THE WORST PROVIDER EVER!!! STAY AWAY! My phone stopped working a week ago for no reason, I cannot get through to their customer service. AFTER A WEEK I finally got through to someone who 'put me through to the manager.' THAT WAS 20 MINUTES AGO, STILL WAITING!!!! And that is after a promise that the manage will be on in 2 MINUTES. 2 VS 20 MINUTES!!! STAY AWAY STAY AWAY DON'T BOTHER WITH THIS UTTERLY USELESS PROVIDER!!!”

Posted 6 months ago

“I'm uncertain whether Lyca is the worst telecom provider in the UK or if all other providers have similar issues. I purchased Lyca's National Plus plan a month ago, but the bundle hasn't been allocated to my SIM. Since I've updated this number everywhere, including NI, banks, and other portals, I have no choice but to retain it. I've been contacting their customer care for a month to restore my package, as money has been deducted from my account. Despite multiple follow-ups, the issue persists, and I've been repeatedly told it will be resolved in a couple of days. I'm unsure whom I should escalate this matter to for a resolution.”

Posted 6 months ago

“Try to register your sim for an account… good luck cos that ain’t happening Try to complete the form to transfer your number… even more luck needed Try the online chat… pfft (rolls eyes) Try to contact customer service (which is a foreign call centre) and after 45 minutes of holding, they cut you off anyway when they go and “check your account history”, the irony of which is there is no account history because I was a brand new customer. Ha! I wish I had thought to check the reviews before I signed up but I didn’t, so let that be a lesson to me. Maybe I’m lucky, but I have honestly never come across such poor customer service before, it’s immensely frustrating. I wouldn’t even mind if they’re online forms, post order, did what they were supposed to… My old sim is back in my phone and I will be cancelling all future payments to Lyca.”

Posted 6 months ago

“Hmm… where to start Obviously it is a very simple and user friendly process to sign up to, pay for, and request a pay monthly sim. Call me cynical but if this part of the process was a nightmare, you wouldn’t even go there… and they don’t want that do they… Once the sim finally arrives c/o Royal Mail (who seem to be having their own problems lately) then the ‘fun’ begins. Try to register your sim for an account… good luck cos that ain’t happening Try to complete the form to transfer your number… even more luck needed Try the online chat… pfft (rolls eyes) Try to contact customer service (which is a foreign call centre) and after 45 minutes of holding, they cut you off anyway when they go and “check your account history”, the irony of which is there is no account history because I was a brand new customer. Ha! I wish I had thought to check the reviews before I signed up but I didn’t, so let that be a lesson to me. Maybe I’m lucky, but I have honestly never come across such poor customer service before, it’s immensely frustrating. I wouldn’t even mind if they’re online forms, post order, did what they were supposed to… My old sim is back in my phone and I will be cancelling all future payments to Lyca. Buyer beware!”

Posted 6 months ago

“Same issue as everyone else”

Lyca Mobile 1 star review on 9th October 2023

Posted 6 months ago

«
1
2
...
5
6
7
8
9
»

Lyca Mobile is rated 1.4 based on 890 reviews