Lyst have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process.
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Lyst cancelled my order providing that there was an error in the price listed and that the item was X+Y dollars.
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- Anonymous
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I had ordered a pair of gloves based on information on the Lyst website. When I received the item, it turned out that it was not accurately described. I returned the item, and the shipper refunded the price, less the shipping. I contacted Lyst, and they refunded the shipping.
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- Isabelle
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Timely communication with me when what I had ordered was not available at the price offered
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- Julie Woods
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Contacted customer service after not receiving an email about delivery. They quickly responded back with the info I needed!
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- Anonymous
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The customer service out here from Lyst Very professional fast delivery I don’t think I’ve ever had a parcel delivered this fast just as a customer.
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- Josh Collins
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Everything turned out good. I didn't understand the billing process and when eplained to me, I understood and everything got resolved. I definitely love the price of my purse and wallet. Delivery is going to be early than said and I am so happy.
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- Sue Wydra
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You need to work on returns better than that it takes weeks to get my money back writing emails to see why till now I don’t get my refund going through their company to your company then Klarna that’s insane you need to do as soon as you get the item back you check you return the latest one week not longer it’s really horrible work on that other sites they make simple and easy return
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- A/k
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Service is bad, returns policy is difficult and complicated. Contact details are vauge
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- RASHID BODHANIA
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Offer free delivery and free returns then when you need to return an item they refer you to the shop that sent the item and sent all acknowledgement of free returns!!
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- Sarah Baker
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The customer service is terrible, the communication is terrible and I’m actually shocked I finally got my refund back after losing hours of my life trying to do so.
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- Anonymous
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Lyst has been no help in the refund process. They’re seller - Accent - send the wrong size but requires a $60+ return label for a $90 purchase. We will NEVER deal with either party again.
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- Steves
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I placed an order on December 24, I never received it, I communicate with them by mail and they do not respond to my Questions. I demand refund #68331
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- Katerin.
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Great service, great communication!!!
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- Anonymous
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Excellent customer service! Quick in response, courteous and attentive. Very satisfied and appreciative of Lyst customer service and support.
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- Anonymous
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Great customer service thank you
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- Anonymous