3.60 Rating 344 Reviews
65 %
of reviewers recommend
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
6 - 12 Hours
Read Reviews
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0207 078 4290



Unit 3 Willow House
River Gardens

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Anonymous  // 01/01/2019
I see more and more people are getting wise to what you are doing, about time to. TOM SIBLEY would you please leave a review again, and let people know how you got on, with the CCJ it would be helpful for other wanna be customers
Posted 2 years ago
If you think these people are going to give you what the initial quote is, then you are as stupid as I was. Remember they sell your phone on for a profit so they price they pay you (if they pay you) is going to be much much lower than the phone is worth. Sell your phone on eBay. You will get at least double what they quote. These, like all "we buy your phone" operations are all con guys and/or scam artists. Have nothing to do with them.
Posted 2 years ago
GOOD ON YOU TOM SIBLEY, I hope you get what you deserve, these people are con merchants and should be made aware of the fact. I had trouble when I sold my phone, they said I had given them wrong bank details. I received an email back through Trustpilot telling me about this, so I've already sent them one review today, and told them to put it on their site, I bet they don't, or this one either
Posted 2 years ago
You tried to say I had given you the wrong bank details, I'm not a fool, so don't treat me as one. I know my details without even having to look. The only thing I did wrong was get involved with a company like yourselves. NOW PUT THAT ON YOUR REVIEWS INSTEAD OF REPLYING THROUGH TRUSTPILOT
Posted 2 years ago
Absolute rubbish idiots. Said phone was locked to Google it was set back to factory settings. Then finally said they would give me £5 from £25 for a samsung j5 2016. Saying major damage to phone too. Was in good condition when I sent it. This was all after numerous emails and 1 telephone call when they finally answered call. DO NOT DEAL WITH THEM!
Posted 2 years ago
I wouldn't even give you 1☆ I was told money in bank on Monday 11 after PLENTY of emails getting sent back and forth finally got my money on Wednesday 13, after reading some of these reviews am I glad I took pictures of my old phone.,there's a tip for anyone daft enough to use these people, PICTURES OF DEVICE
Posted 2 years ago
Said the home button was loose when my phone didn't even have a home button and glue was leaking, really let down badly.
Posted 2 years ago
Sent in phone. I had been using it perfectly up until the day I posted it to them. Then I get an email saying the battery doesn't hold charge so they want to only pay pennies, or I have to pay to have it returned. Not sure how I was using it every day with a battery that doesn't hold charge! Avoid this company at all costs!
Posted 2 years ago
Absolute con... They said one of my phones was faulty and I know 100% it wasn't. Also reduced price on BOTH phones I sold them. I will never use them again... Certainly not to be trusted.
Posted 2 years ago
I returned my phone in perfect condition then was informed that the price offered was reduced by £25 because of deep scratches on the front, which was not true at all!
Posted 2 years ago
JUST ISSUED A CCJ AGAINST THEM!! I would avoid at all costs. I am currently in the process of taking them to court and today they have had a County Court Judgement made against them. Long story short my phone got ‘lost’ in transit but because I used their postage bag they needed to make the claim through royal mail. (On their website it says any phone valued over £150 will be covered for £500, my phone was valued at £152.50) They refused to even make a claim after having a three way call with Royal Mail and after a few weeks offered me £50!! I always get through to the same person in customer services who knows nothing about anything and Adam Ullah (registered director) is never at the business or will take calls. I am currently in the process of organising enforcement officers to attend their trading address and recover my money.
Posted 2 years ago
I should have read the reviews first! What an idiot, they are complete scam artists - lure you in with a good price then hold your equipment hostage by saying you should accept about 15% of their initial offer or pay them to return it to you! Crooks!
Posted 2 years ago
AVOID AVOID AVOID! HAVI G SENT AN S7 EDGE IN PERFECT CONDITION VALUED BY MC RECYCLEAT£120.00 I GET THE EMAIL IT APPARENTLY HAS DEEP SCRATCHES TO THE SCREEN AND "OTHER ISSUES". THEY NOW WANT TO ONLY OFFER £85.00 This is where they get you, I like most did not want another 7 days hassle of returning and sending itoff again to another company. To the people. That want to do deal with an honest company because I know for a fact that the my phone was not damaged AVOID also it states payment sames dayas they receive your phone it is not. TRADING STANDARDS WIL BE NOTIFIED.
Posted 2 years ago
shocking! stay away . Really nice phone they said cracked screen Alec. offered £30 instead of £105 . got £35 as didn't need the hassle of court etc . Dont deal !!!!! ever
Posted 2 years ago
AVOID THIS COMPANY. Was originally offered £120 for my phone, when they received it they lowered my offer to £90 saying that there was scratches. One owner in a case, i don't think so. As it was easier i excepted the offer.They paid into my PayPal account 90 euros, this didn't equal my £90 offer. they tried to say it had been paid into a European account, if this was so i would not of got the same amount od euros as pounds. It cost me to get my money and didn't end up being the full £90 as they quoted!!! BUNCH OF CON'S DO NO USE.
Posted 2 years ago
Original offer of £100 was reduced to £25. Stating there was a red glow in the background. The phone was not like this when I sent it. This was damage caused by them. Had to chase them up to get my phone returned now I have a faulty phone due to them. Absolute cowboys. Do not send your phone to them.
Posted 2 years ago
I was offered an amount for my phone and following their 'testing' was offered 30 pounds less. There are no marks or stratches on the phone and it is not damaged. I have only had the phone for a few months. There is nothing wrong with the phone! I now have to pay 3-4 pounds to have the phone returned. I'm now out of pocket. This is basically a con. DO NOT USE!
Posted 2 years ago
Quite a good price initially offered, but then discounted due to a few marks on the outer case. Payment by PayPal then attracts a PayPal charge (other sites don't) so you end up with about 20% less than what they originally promised.
Posted 2 years ago
fast payment excellent service
Posted 2 years ago
I posted my review prior to Christmas. Stated then don't trade with them. Sharp practice, untrustworthy they deserve to have no custom in my opinion
Posted 2 years ago is rated 3.60 based on 344 reviews