"They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution"

"Non-existent customer service. Ordered placed (6\/16\/24) for 24, 12 packs, more then a month before cookies were needed for a large baby shower with 90 people in attendance on 7\/21\/24. Notified the company of the date needed and stated that I would need the cookies the week prier to the event so that cookies could be bagged up for favors. No response. The Monday before the event (7\/15) got an email that stated a shipping label was created. Thought that was great that they should be arriving by Wednesday or Thursday in enough time to appropriately divide them up for the event on the 21st. By Thursday evening (7\/18\/24) the shipping number status had not changed so quickly contacted customer service to cancel the order. Noticed they only work Monday-Thursday so I assumed my message would not be read and just stopped payment with my bank the next day. Never got a reply from customer service. Was oddly sent a \"Review\" from the company on 7\/22\/24 asking me how the cookies were. Sent back a 1 star review informing them again that I never received any products and I had cancelled payment with my bank. 7\/29 order arrives. We \"return to sender\" 'ed the package. The order was at least 12 days later then I absolutely needed them by and 8 days after the event. This was 6 weeks and 1 day after the order was placed. I read other reviews about the order being very late and the cookies were stale and crushed. There was no way I am accepting cookies 12 days late especially if they are no-longer in good condition. I am so over this company."