“My mom shopped at Marshalls Fields in Chicago since I was a child and the quality was equal to Carson Pierre Scott and Evans in my opinion.I shopped at all three stores when I started my family however it was in store where I saw every prom dress for my daughter and item for my home. I had to shop the clearance at high end store since we weren't wealthy and I wanted my children and home to be that of comfort and quality not quality not you toss in a few months. Actually I brought my daughter's complete Chine set ( not sure if people do that anymore) in 2006 from Macy's after they took over Marshall Fields and that was my first ever online purchase since my husband and I moved to NC and my daughter reminded in Illinois. I was beyond excited at the ease I was able to purchase it with a credit card. It wasn't cheap but it was what my daughter wanted. IMPORTANT to my review: it arrived on time and was of the same quality she saw at Macy's in Illinois since Macy's didn't exist in NC yet. So over 20 later what happened to you guys???? I looked on your on line store since the nearest Macy's brick and mortar store is over 35 miles each way and saw your great prices and 2 to 5 days delivery. Earlier if I paid more however I figured each of my 3 orders was well over $100.00 with 2 hitting $150+ so I'll can wait 5 days on the long end. I'm still waiting on one item and it's day 11, with no updates other that it's being processed. FedEx doesn't have it yet. I will wait for my deliveries, stop payment on items not received when my bill comes in and probably won't order from you on line again. Sad, because not only delivery is a problem, I question the quality of some items and believe whoever is your buying should actually see and feel the product and not just look at the description and pictures China post. I'm done venting however I highly doubt it will make a difference other than making me feel better even though I'm a very easy going person who it takes quite a bit to upset”
“I always loved to shop at macys for years but today I realized that the customer service that they provide now is not the same workers not only don't want to help you but they are also rude about it. Thank you to Maritza the only worker who took her time to get me to the jewelry dept and assist with doing my refund now that's what I call awesome customer service a worker who actually cares about people not the 2 woman that were running that dept they could care less... kudos to you Marita I hope you get recognized for the wonderful peraon you are and thanks again for helping me!”
“I was shopping in 8000 W Broward Blvd plantation mall FL 33388 and was attended by Menecie at the time and she was very pleasant and helpful in our time of need for my brothers wedding g. She helped my mother to the fullest and was extremely helpful with customer service. She went above and beyond of we needed at the moment and I was great full for everything she did for us. Thank you Menecie for your excellent customer service help. We really appreciate your service and would gladly go back knowing that she is there to always help! Happy Holidays MENECIE!”
“Dear Macy's Team
I want to congratulate the fragrance team in Macy's at the Bayshore mall for outstanding customer service above and beyond. As soon as I entered the department I was greeted quickly and professionally . Adrienne from DIOR was very helpful in my selections. I came in for one special gift and with her suggestions was able to cross off two more gifts off my list.Thank you Adrienne for making a productive and enjoyable experience at DIOR in Macy's.Adrienne is an asset to Macy's and DIOR.
Sincerely,
Desiree”
“Dear Macy's Team,
I wanted to take a moment to express my sincere gratitude for the exceptional customer service I received from Colleen H. during my recent visit to your men’s department.
From the moment I entered the store, Colleen greeted me with a warm smile and a willingness to assist. Her professionalism and attentive nature made my shopping experience enjoyable and stress-free. She took the time to understand my needs and went above and beyond to ensure I found exactly what I was looking for.
Colleen's knowledge of the products and store layout was impressive, and her recommendations were spot-on. It’s rare to encounter someone who genuinely cares about their customers, and her commitment to providing top-notch service truly stood out.
Please extend my heartfelt thanks to Colleen for her exemplary service. She is a true asset to your team, and I look forward to returning to Macy's knowing I will be well taken care of.
Warm regards,
Boston Mike”
“Eyeusalem Game (Macy’s Tacoma) is the best. We bought men’s shoes first (with help from Eyeusalem) fand then headed to the men’s clothing department. Eyeusalem magically was over there, too. Boy, she gets around. She was so helpful with finding sizes for my husband; and so professional and kind. A+ service.”
“I would give Employees area across shoe department, Elba & Jennifer a rating of 10 , anytime I come into the store to make a payment or purchase in their area, both ladies r wonderful, & courteous, the store needs more staff though, ty”
“It’s always a pleasure to shop at Macy’s in Mission Viejo, CA when Manal is there working in the women’s department. She continues to give me outstanding customer service whether she is busy or not. I can always count on her greeting me and giving me the assistance that I need. I never receive this type of service from anyone else in Macy’s. She’s the Best and I always look forward to seeing her when I enter the door of Macy’s.
I hope she is recognized for her awesome work!!
Thanks”
“My sister & I had a professional bra fitting done by Amanda at the Oxmoor location. She was fabulous!! She worked with us for a long time making sure we had the bras that worked best for us. She was patient and very knowledgeable. The Wacoal Back Appeal underwire was my favorite. This brand is expensive but they had my size and the bra looked great on. I’ve since ordered three additional bras in different colors.”
“I've been trying to return fine jewelry,a sales associate will not accept my return, because of the tag that was attached to the necklace not only that the store has lied and said the necklace is damaged the reason why they would not accept the item back .”
“Fantastic shopping experience with a wide variety of items. Their sales are really great and provide excellent value that can be enhanced further with their coupons. I found a beautiful watch thanks to a sale and coupon that I used recently. Fast service and professional.”
“Very positive shopping experience. In-store experience is user-friends with a huge variety of items and they frequently have great sales that offer excellent value, like the bargain I recently found on a watch. Staff, particularly in departments like furniture or bedding, are often helpful, knowledgeable, and patient, truly guiding you to the best product. While express shipping can sometimes fall short, and the lack of a gift option without pricing is a minor drawback, their delivery service is typically on time, fast, and professional.”
“Can you give an option to ship products to others as gifts and remove the pricing since people would not like to leave how much they bought a gift for? Please create an option like that.”
“I think my Suzy Levian Rosed Sterling Silver Brown Cubic Zirconia ring fits perfect and has beautiful colors and sparkles. Makes me feel very happy. I am very happy I got this ring.”
“Never buy shoes at Macys!!!!! Terrible customer service!!!!!! On 8/28/23 I bought a $64.00 shoes at Pembroke Lakes. I tried them on, and they blistered my feet. On 8/29/2023 I tried to exchange them, but representative told me there is nothing I can do since I told him I wore them. I kindly asked to see a manager or store manager and to my surprised he told he is the store manager. He did not wear a tag so I asked for his name, AARON. I requested a costumer services phone number and he told me to google it. I asked to help me find it since he was the manager, but he told the manager has nothing to do with provider costumers with phone numbers. If you love your feet and your sanity, do not shop for shoes at Macys.”
