“I bought a 14-piece Vivica comforter set that looked absolutely beautiful online I went and store it wasn't on stock so I ordered it and it's horrible it's nothing like the picture whatsoever there's way too much color correction and the really pretty eggplant purple that they showed online turned out to be a dirty looking purple as if it hadn't been washed in 10 years looking purple before it even goes on the bed so I wish they would just give us the picture of what we're going to be getting instead of making it look beautiful because it just to save a lot of postage”
“I purchased a gold diamond cross from Macy's acouple years ago i purchased the warranty also had no idea it expired on me any way the necklace and cross changed to a bronze color i chated with them and there is nothing they can do i shoped at Macy's alot but never again i purchase jewelry from other jewelry stores and i would get a reminder before my warranty went out very angry customer”
“I've shopped at Macy's for 32 years now but no more! I bought a pillow from them and the had put the wrong pillow in the right bag so I called and they said there was nothing they could do. I bought a $100 wallet in April and by Dec the change pocket was ripped out. Contacted them and again nothing they could do. They would always back their products in the past but not anymore. Having overseas customer service shows how they don't care about quality anymore. I will not shop here again!”
“I've been trying to return fine jewelry,a sales associate will not accept my return, because of the tag that was attached to the necklace not only that the store has lied and said the necklace is damaged the reason why they would not accept the item back .”
“Can you give an option to ship products to others as gifts and remove the pricing since people would not like to leave how much they bought a gift for? Please create an option like that.”
“Never buy shoes at Macys!!!!! Terrible customer service!!!!!! On 8/28/23 I bought a $64.00 shoes at Pembroke Lakes. I tried them on, and they blistered my feet. On 8/29/2023 I tried to exchange them, but representative told me there is nothing I can do since I told him I wore them. I kindly asked to see a manager or store manager and to my surprised he told he is the store manager. He did not wear a tag so I asked for his name, AARON. I requested a costumer services phone number and he told me to google it. I asked to help me find it since he was the manager, but he told the manager has nothing to do with provider costumers with phone numbers. If you love your feet and your sanity, do not shop for shoes at Macys.”
