“Ordered a pair of sandals for an affair to go to. Paid for expedited shipping so I could have for that day. Received an e-mail saying they were shipped and would receive the following day. The next day in the late afternoon received an e-mail they were delayed. Will not receive to following week. Called customer service they were not helpful could not even understand lady just kept saying your get them not week. Will never shop there again. When you go to department store the quality of all merchandise is not what it use to be. Sales people wear sweats its not the store it use to be.”
“I had reason to purchase a watch for my wife of 10 years. I went to the watch department at Macys in lake grove and a lady named Geraldine offered to help me.
I must say that she does not belong in the watch department because she was only concerned with making a sale and not asking what specifically I was looking for. She showed me watches that were out of my price range and when I said she looked angry and then walked away.
I went to another store instead to buy a watch and the service there was extraordinary and my wife loved the watch I got for her.”
“I have been a loyal Macys customer for 30 years. My balance on my card is always zero. Because of a missed email they sent my account to collection agency for $4.56. My credit score went from 820 to 711. For that reason I will never use my card again or shop at Macys. I hope they go out of business.
They actually owe ME money.”
“I bought a 14-piece Vivica comforter set that looked absolutely beautiful online I went and store it wasn't on stock so I ordered it and it's horrible it's nothing like the picture whatsoever there's way too much color correction and the really pretty eggplant purple that they showed online turned out to be a dirty looking purple as if it hadn't been washed in 10 years looking purple before it even goes on the bed so I wish they would just give us the picture of what we're going to be getting instead of making it look beautiful because it just to save a lot of postage”
“I purchased a gold diamond cross from Macy's acouple years ago i purchased the warranty also had no idea it expired on me any way the necklace and cross changed to a bronze color i chated with them and there is nothing they can do i shoped at Macy's alot but never again i purchase jewelry from other jewelry stores and i would get a reminder before my warranty went out very angry customer”
“I've shopped at Macy's for 32 years now but no more! I bought a pillow from them and the had put the wrong pillow in the right bag so I called and they said there was nothing they could do. I bought a $100 wallet in April and by Dec the change pocket was ripped out. Contacted them and again nothing they could do. They would always back their products in the past but not anymore. Having overseas customer service shows how they don't care about quality anymore. I will not shop here again!”
“I've been trying to return fine jewelry,a sales associate will not accept my return, because of the tag that was attached to the necklace not only that the store has lied and said the necklace is damaged the reason why they would not accept the item back .”
“Can you give an option to ship products to others as gifts and remove the pricing since people would not like to leave how much they bought a gift for? Please create an option like that.”
“Never buy shoes at Macys!!!!! Terrible customer service!!!!!! On 8/28/23 I bought a $64.00 shoes at Pembroke Lakes. I tried them on, and they blistered my feet. On 8/29/2023 I tried to exchange them, but representative told me there is nothing I can do since I told him I wore them. I kindly asked to see a manager or store manager and to my surprised he told he is the store manager. He did not wear a tag so I asked for his name, AARON. I requested a costumer services phone number and he told me to google it. I asked to help me find it since he was the manager, but he told the manager has nothing to do with provider costumers with phone numbers. If you love your feet and your sanity, do not shop for shoes at Macys.”
