“Never buy shoes at Macys!!!!! Terrible customer service!!!!!! On 8/28/23 I bought a $64.00 shoes at Pembroke Lakes. I tried them on, and they blistered my feet. On 8/29/2023 I tried to exchange them, but representative told me there is nothing I can do since I told him I wore them. I kindly asked to see a manager or store manager and to my surprised he told he is the store manager. He did not wear a tag so I asked for his name, AARON. I requested a costumer services phone number and he told me to google it. I asked to help me find it since he was the manager, but he told the manager has nothing to do with provider costumers with phone numbers. If you love your feet and your sanity, do not shop for shoes at Macys.”
“I need a new mattress and I decided to go to Macys furniture store in Downey. I had gone to several places either no knowledge of mattresses and poor service . Once I went into Macys Naomi the representive helped me out I told her my concerns and she was able to help me select the BEST mattress ! She had me select some that I had in mind and then she recommended the Sealy Euro pilllow top there was medium firm and also a soft selection . I picked the medium firm for my back issues and great for side sleepers as well. Also she helped me with my selection in bed frames etc. The delivery service was on time and very fast and professional truly happy with the service. Naomi was very helpful, knowledgeable and very patient. Truly the best sleep I have ever had no I am able to rest and no more back pain I wake up rested and refreshed. Thank you Naomi!!! 5 stars in my book!”
“They are the best company as far as service. Friendly staff on phone when I had a question. Love the items and descriptions. Very accurate. They even have a price change guarantee. I purchased a beautiful sterling silver cameo necklace. 7 days later it was even less. Texted customer service credit was given back the same day!!!! 😊🌹”
“Very helpful staff, especially a woman in the bedding department, who assisted us to find what we needed then provided a 30% discount. The furniture department staff were attentive but did not pressure us at all.”
“I made a purchase of an Ann Klein watch today and could not believe the bargain I got. Macy's has great prices, but this was on sale plus I got to use one of Macy's coupons on it and it brought the price down even more. I love the watch and the price and Macy's!”
