“Delivery is through the mail into your items that will fit if the get delivered at all and all complaints are basically heard in India or some place near.”
“Products and online ordering was fine. I immediately discovered the order had wrong delivery address. That process to change this was ridiculous, time consuming and frustrating. CS Person required me to repeat order details multiple times while she repeated them back to me. She kept putting me on hold. She kept she had “to check her resources.” What does that mean? I could barely hear her because of the background noise of other reps.”
“Alice in the checkout dept. at the Briarwood Mall store was very friendly and helpful. (The checkout was the large one by their candy dept.) Her partner (sorry, I didn't get her name) was also very friendly and helpful when there was an issue with the machine taking my Macy's card. She worked on fixing it, while Alice took care of me at another machine. A good experience when many help is scarce in many stores stores or the ones they have are overworked and not very friendly.”
“Disgraceful packaging and product! Scratched shoes in a wrecked box held together with tape.
I paid for a brand new product at Macy's, and what I received was an insult. The box was literally wrecked, all scraped and taped together with multiple strips of clear tape to prevent it from falling apart.
To make matters worse, when I opened it, I found that the Madden shoes were completely scratched and damaged, as if they had been returned multiple times or taken from a clearance table. It's unacceptable that a store like Macy's has such poor quality control and ships orders in this condition. I demand a full refund.
If you prefer to post this as is, or if you'd like me to add any other details, let me know and we'll adjust it immediately.”
“I knew it would be beautiful, but it exceeded all my expectations. It’s absolutely stunning with gorgeous sparkle and perfect details. She is going to love it!”
“Ordered a pair of sandals for an affair to go to. Paid for expedited shipping so I could have for that day. Received an e-mail saying they were shipped and would receive the following day. The next day in the late afternoon received an e-mail they were delayed. Will not receive to following week. Called customer service they were not helpful could not even understand lady just kept saying your get them not week. Will never shop there again. When you go to department store the quality of all merchandise is not what it use to be. Sales people wear sweats its not the store it use to be.”
“I had reason to purchase a watch for my wife of 10 years. I went to the watch department at Macys in lake grove and a lady named Geraldine offered to help me.
I must say that she does not belong in the watch department because she was only concerned with making a sale and not asking what specifically I was looking for. She showed me watches that were out of my price range and when I said she looked angry and then walked away.
I went to another store instead to buy a watch and the service there was extraordinary and my wife loved the watch I got for her.”
“I bought a suit yesterday at nacy’s downtown SF for my son’s wedding and meet this very helpful, knowledgeable and very professional sales staff , so nice and kind and would like to commend her for a job very well done. Her name is Muntaha, she works at Men’s suit. Thank you so much Muntaha for all your work and kindness most especially your advises on men’s suit!!!!”
“I have been a loyal Macys customer for 30 years. My balance on my card is always zero. Because of a missed email they sent my account to collection agency for $4.56. My credit score went from 820 to 711. For that reason I will never use my card again or shop at Macys. I hope they go out of business.
They actually owe ME money.”
“I bought a 14-piece Vivica comforter set that looked absolutely beautiful online I went and store it wasn't on stock so I ordered it and it's horrible it's nothing like the picture whatsoever there's way too much color correction and the really pretty eggplant purple that they showed online turned out to be a dirty looking purple as if it hadn't been washed in 10 years looking purple before it even goes on the bed so I wish they would just give us the picture of what we're going to be getting instead of making it look beautiful because it just to save a lot of postage”
“I had a positive shopping experience with Alison at the formal wear section of Macy’s in Alderwood Mall. She helped me with my choice of a gold long gown for my wedding anniversary. She was professional, patient and knowledgeable. Thank you, Alison.”
“I purchased a gold diamond cross from Macy's acouple years ago i purchased the warranty also had no idea it expired on me any way the necklace and cross changed to a bronze color i chated with them and there is nothing they can do i shoped at Macy's alot but never again i purchase jewelry from other jewelry stores and i would get a reminder before my warranty went out very angry customer”
“The employee, who name is Melba, helped me tremendously at the Garden City Macy’s bedding department. She helped me find the items I needed and gave me spectacular sales at the register. She is employee of the year and a very nice person!!”
“Highly recommend Macy's Camera Shop in Cebu! The staff was incredibly friendly and helped me pick out the perfect new drone. They have a great selection of gear, and the overall experience was fantastic. It's definitely my go-to place for all my camera need.”
“I've shopped at Macy's for 32 years now but no more! I bought a pillow from them and the had put the wrong pillow in the right bag so I called and they said there was nothing they could do. I bought a $100 wallet in April and by Dec the change pocket was ripped out. Contacted them and again nothing they could do. They would always back their products in the past but not anymore. Having overseas customer service shows how they don't care about quality anymore. I will not shop here again!”
