MailPlus Reviews

Name: MailPlus
Address: Level 14, Suite 11, 175 Pitt Street, Sydney
Rating: 4.93

4.9 Rating 505 Reviews

99 %

of reviewers recommend MailPlus

Company Reviews

Metrics

Info

4.9

Based on 505 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

1300 65 65 95

Email:

customerservice@mailplus.com.au

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MailPlus 5 star review on 22nd March 2022

Onesteel Trading Pty Ltd T/as GFG Alliance

Lauren Minicozzi - Torquay

Justine,

Mr Vintage Australia

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love the personalised service that MailPlus provides and Jason is always happy to help any time we need something out of the ordinary.”

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Posted 3 years ago

“The MailPlus Byron Team are truely amazing at their delivery service. They are always quick to respond to any queries and our customers are super happy with how fast their items are shipped! Xx”

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Posted 3 years ago

“Seems relatively easy to use”

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Posted 3 years ago

“As a State Facility and Operations Manager for a leading global real estate firm, I can honestly say that working with vendors that are autonomous, professional and more importantly reliable makes my job so much easier, MailPlus molds to any organization's requirements and I would recommend MailPlus to any company's services.”

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Posted 3 years ago

“Good service, friendly staff.”

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Posted 3 years ago

“Simon and Kobby do an amazing job with all our mailing needs. Simon's charming personality and punctuality demonstrates the companies' core values and Kobby's smiling face when he picks up the mail is always a highlight. Could not recommend this company enough!”

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Posted 3 years ago

“In my role working from home for the last 2 years was difficult. Roger was my savior. He was on the road delivering for the Association every day whilst we were in lockdown and we were able to continue without interruptions. He is courteous, always ready to do the deliveries and never disappoints.”

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Posted 3 years ago

“The Team we use from Mail Plus for our Mail Pick up and delivery to our Office is amazing and very accomodating to our changing needs during Lockdown and recommending resolution for mail delivery whilst Office closed. The Prepaid satchels have also been well used by our Office and very efficient for our requirements and always supplied quickly to keep up with our demand. Any additional deliveries have also been accommodated by our mail Plus franchisee who has been fantastic in service he provides and a credit to mail Plus”

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Posted 3 years ago

“I can not speak highly enough of the customer service I have received from mail plus. From the guy who collects my deliveries to the operation managers to the couriers who phone my customers if they are not home. I am so impressed and can’t thank you all enough for helping this small business move along smoothly. Eat Run Cook”

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Posted 3 years ago

“Mailplus deliverers are always friendly - rain, hail or shine. It's a great service to rely on when our post box is not handy to the office - just one less thing to worry about in our busy mornings.”

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Posted 3 years ago

“The last two+ years have been a struggling time for many businesses. In our environment (office space), this has changed dramatically with Work From Home a main focus. This changes how we require onsite services, cut back on services whilst staff WFH, then reintroduce once staff are hybrid model or back on site. Mail Plus have been fantastic to work with during time. Catering to our needs with no concerns.”

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Posted 3 years ago

“MailPlus consistently provide an excellent service standard. Their delivery is always punctual and they communicate well as and when required.”

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Posted 3 years ago

“Love our courier, but the online tracking and customer service needs a lot of work.”

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Posted 3 years ago

Hi Medline Australia team, We're saddened to read your review. Looking into your account, I can see you average usage is about 2 per month, using our MailPlus Express satchels mannualy (handwritten). These types of shipments are manually sorted by hand in depots, and are much harder to track - making it difficult for our customer service team to support in tracking items. The good news is, and you may know this already, that we have a digital label that is fully trackable while in-transit via our online portal. You can access live tracking updates, even from a mobile device, as well as set-up automatic email upodates to your receivers. We encourage all MailPlus customers to use our online portal, which is free and very easy to use! This will also help our customer service team serve you better, in the event you need support tracking an item. If you'd like to move across to a better product, please don't hesitate to get in contact with your account manager direct or call 1300 65 65 95 during business hours, Monday-Firday. Thank you, Alex

Posted 3 years ago

“Fantastic service. Always delivered on time and in a neat manner. The delivery boy is very friendly and the service saves us a lot of time. Thank you!”

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Posted 3 years ago

“The staff at MailPlus are both friendly and willingly to assist us on every occassion.”

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Posted 3 years ago

“We connected with MailPlus during Covid lockdown, and found the service so helpful and reliable that we stuck with them for the long term. The sign up process was great and quick, and we have found the service helps our business be more efficient.”

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Posted 3 years ago

“They are really good”

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Posted 3 years ago

“The service we receive from the Mailplus team is like no other courier company. These guys go above and beyond in customer service to get the job done and the packages to our customers...makes us look good! We can always connect with someone whether it be delivery, a late delivery ( unusual, only over Covid times), accounts, or tech glitches - these guys are ALWAYS there. We love our Mailplus team, and they have brought value to our business. :-)”

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Posted 3 years ago

“Always ready to help or adjust schedule to our needs.”

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Posted 3 years ago

“The Mailplus service for Hunters Hill is excellent. They are efficient, helpful and reliable. I cannot find any service better than this team. Congratulations Mark for such a fantastic team!! I cannot see that I have rated 5 out of 5 from above, this is to confirm.”

Helpful Report

Posted 3 years ago

MailPlus is rated 4.9 based on 505 reviews