“I have been a customer of Manuka for 10 years but will no longer be using them. I have been into Manuka three times since lock down to find none of the staff wearing masks and also not questioning any other customers walking in without masks. I have questioned staff on all 3 visits about their non compliance and each time I get the same robotic answer 'I am exempt on medical grounds'. What really irks me with these repeated identical responses is that I feel they are being dishonest to a loyal customer and they are prepared to put their customers at risk. Shame on you Manuka!”
“On the first day that face masks in shops became compulsory, none of the staff in Manuka were wearing a mask or gloves and there was no hand sanitiser by the entrance, unlike every other shop in Chichester.
I'm wearing a mask to protect other people as much as to protect myself. I think it's very selfish of the staff not to wear a mask. Everybody else is making an effort.”
“I ask an assistant some advice on a mouthwash product, I am dyslexic and I just wanted to know if it had fluoride or alcohol contact, I was taken aback when I was told to read the label. As the product was £6.99 per bottle I was very unsure if I should buy this, I did buy the bottle in the end after seeking more advise from a young man and also purchased a lot of other items, I spent £85.00 in total and I feel this is a significant amount of money, and I feel it would be good to feel like a valued customer, I would like to receive respectful service weather I’m spending £1.00 or £85.00
Manners and good customer service cost nothing and impact on where I shop next time.
I shop at Manuka because I believe in supporting individual stores but I’m wondering if a faceless, larger, cheaper store might be an option in the future.”
