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Market Basket Reviews

1.9 Rating 107 Reviews
18 %
of reviewers recommend Market Basket

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MY DAD BOUGHT A 3 PACK OR AIR FRESHNERS AND WHEN HE GOT HOME THERE WAS ONLY 2 IN THE PACK, WHEN HE WENT TO CUSTOMER SERVICE WITH THE RECEIPT AND TOLD THEM THEY WOULD NOT HELP EVEN AFTER CALLING FOR A MANAGER OR SUPERVISOR, COMPLETELY RIDICULOUS!
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Posted 4 months ago
the worse service and rudeness i had in years from a cashier and very insulting as well
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Posted 4 months ago
I went to the market basket in Bedford on Donald Street I go there all the time I went shopping July 5th 2026 I noticed when I get home my boost drinks and my roast wasn't in the bag I went the next day to the store and the woman behind the counter took my receipt and came back 20 minutes later and said that they put all the food in the bags that I had and there was nothing she could do I called and talked to the manager Brian Savage the assistant manager he told me on the phone he was sorry about what happened to come in to get my merchandise that wasn't in the shopping order I went to the store The Man behind the counter and Brian Savage made a complete fool out of me very rude man he was and the man behind the counter the desk tried to say that I'm always in the store trying to get money from him I think the guy was kind of retarded I don't even know who that man was this is the first time I noticed anything missing in the 10 years I've been going there I wouldn't recommend this store I left the store crying I never was made a fool out of like what they did to me at that store I think I'm going to go to hannaford's for now on maybe they'll be more nicer and more polite and more helpful my name is Cindy I live in Manchester thank you
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Posted 4 months ago
The Pkymouth NH store is going down hill. The last 3 times I was there I had the same issues. Cafe employee was slow as a snail. It should not take 10 minutes to get coffee for the one person ahead of me and myself. The woman that made my sub...wrote it down and STILL couldn't get it right! Today there was half the meat it usually does. This was after her saying over and over there wasn't much roast beef left. It ended up mostly a bread sandwich....NO MORE SUBS for me! The decline in this store is sad.
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Posted 4 months ago
I often buy two loaves of Swiss Museli bread and freeze one. However last week I defrosted the loaf and it tasted bad so I brought it back to the store in Hudson. The service girl refused the return ...no receipt and out of date. I explained that I froze the loaf...she couldn't quite grasp this...and refused the return. I no longer shop there! Please hire staff that can think a little outside the box...common sense is important!!!
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Posted 4 months ago
The communication process was not smooth from the beginning. Replies were slow and details were missing on board. This caused confusion and worries. Celineeloninc.org solved the issues correctly.
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Posted 4 months ago
Passing through Conway NH my son and I stopped in to grab something to eat, we noticed the food court and decided we would check to see what is there, after waiting a long time we were greeted by the rudest young man I have ever seen, he would not wait on my son because he did not grab a ticket he looked over his head and to the person behind him. 2nd time stopping in we ran into the same guy when my wife asked where the rest room was and he treated her like she was dumb and told her to look where she walked in it's right there, very poor service from this guy we won't stop there again.
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Posted 5 months ago
At a point when everything seems too much to handle, Celineeloninc.org was there. They replied quickly and resolved issues without judgement.
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Posted 5 months ago
Doing inventory of 4:00 in the afternoon. Most places do inventory after the store is closed. Quality of produce is declined rapidly over the past year. Luckily I have Wegmans as an option. Going to market basket customer 40 years. I'm done with the dirty stores and the clutter in the aisles
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Posted 7 months ago
Customer support was quick and helpful, resolved my query instantly.
Market Basket 1 star review on 20th September 2025
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Posted 7 months ago
I am from lowell /Tewksbury and shopped at market basket for ages. Now I go first to trader joe's and wholefoods. Quality has gone down at market basket. Less organic meats and produce Quality poor. Lots of vendors gone market basket using MB vendor name. No more shady brook. No more organic chicken. Applesauce double the price at market basket compared to trader joes and almond butter and eggs etc etc. Sutton drinks 3.99 at mb 2.49 trader joes. Just compare shop people. Market basket is no longer my go to store. I dont know what the story is w old ceo and change happening. I just know they are now price gouging for money vs the old family who kept prices reasonable and quality high. Big disappointment. Now Market Basket is just one of the bunch. High prices and low quantity
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Posted 8 months ago
I am from lowell /Tewksbury and shopped at market basket for ages. Now I go first to trader joe's and wholefoods. Quality has gone down at market basket. Less organic meats and produce Quality poor. Lots of vendors gone market basket using MB vendor name. No more shady brook. No more organic chicken. Applesauce double the price at market basket compared to trader joes and almond butter and eggs etc etc. Sutton drinks 3.99 at mb 2.49 trader joes. Just compare shop people. Market basket is no longer my go to store. I dont know what the story is w old ceo and change happening. I just know they are now price gouging for money vs the old family who kept prices reasonable and quality high. Big disappointment. Now Market Basket is just one of the bunch. High prices and low quantity
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Posted 8 months ago
Do not buy Gift Cards there… they never work! I always get sorry ma’am it’s not valid, when I know it is. Have to go thru the manger. The cashier said this happens all the time… don’t know why they sell them. Do frustrating!!!
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Posted 9 months ago
Your "thin"sliced chicken cutlets are disgusting. There not even thin. One package had 2 thick butchered pieces in it. The other one was a little thinner but literally butchered. I threw them in trash. Tell your butchers to open a package of Perdue chicken cutlets to see how its done
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Posted 9 months ago
I am a Connecticut resident , and for the past 30 years I have one a month visited this store to get tax free cigarettes- The last 2 visits I have had the pleasure or being helped by Isabel and Molly -On one occasion I brought my neighbor Louie , who does have some issues- Louie became lost in the store and these two young ladies went above and beyond to find him-They treated him with respect and dignity ,despite his issues-These young ladies are truly a joy to deal with and should be given a raise or promotion or both- It is hard to find people like this and I look forward to my next visit
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Posted 9 months ago
Having my trading account suddenly inaccessible after a withdrawal rejection was terrifying. I was worried about my funds. But Mrs. Mercy and her support team were incredible. They managed to resolve the problem efficiently and helped me regain access to my account and funds. Highly recommended!
Market Basket 1 star review on 10th July 2025
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Posted 10 months ago
Having my trading account suddenly inaccessible after a withdrawal rejection was terrifying. I was worried about my funds. But Mrs. Mercy and her support team were incredible. They managed to resolve the problem efficiently and helped me regain access to my account and funds. Highly recommended!
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Posted 10 months ago
I’m sincerely grateful for the team mentioned in my bio. Their expertise, clear communication, and timely support made all the difference in my investment fraud case. With their help, I was able to recover my funds. I wouldn’t hesitate to recommend them to anyone in need.
Market Basket 1 star review on 2nd July 2025
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Posted 10 months ago
I’m sincerely grateful for the team mentioned in my bio. Their expertise, clear communication, and timely support made all the difference in my investment fraud case. With their help, I was able to recover my funds. I wouldn’t hesitate to recommend them to anyone in need.
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Posted 10 months ago
The restrooms in the St. Johnsbury store are disgusting. They smell, the surfaces are dirty and the sink & toilets are dirty. Considering how clean the shopping areas are, it is baffling that the same care is not given to the restrooms. I manage a small convenient store and I am extremely aware of how much customers appreciate a clean restroom. I'm unsure why Market Basket isn't aware of this. I often do not shop there anymore due to the fact that I'm older & tend to need to use the restroom while shopping. I made an exception today because I needed an item that I cannot find in other local grocery stores. I'm confident that other customers have the same concern. Thank you for your time!
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Posted 10 months ago
Market Basket is rated 1.9 based on 107 reviews