“I loved ASOS. Used to be really-really good but NOT anymore.
Clothing quality is getting cheaper, quality checks and inspection on return are almost non-existent, as I have received so many times faulty items (used, worn, ripped, dirty or in unsuitable conditions).
Customer care advisors are often useless, and to make things worse, ASOS is still delivering with Hermes / Evri, which is one of the worst UK parcel delivery companies (severe delays, parcels left unattended, lost or stolen - most of the time stolen by the same Evri warehouse staff or delivery drivers).
My last order was not delivered at all, and I'm still chasing ASOS to get my refund.
Sorry ASOS, that was my last and final order. Never again.”
“Delivery of items never arrived despite ordering a day before Xmas delivery cut off! Second time this has happened and I have the year delivery pass. Disappointing.”
“I ordered a navy fleece, the second time I went to wear it the stitching came loose and split along the collar when I was just putting it on. I was fortunate this was a sale item and I have not lost a lot, but I am appauled that some people may have payed full price (roughly forty pounds) for this item and received bad quality goods.”
