“We bought a man’s suit, on Monday 14th April 2025. Your Shop Assistant Tom, in the “Try On” area, was extremely welcoming and attentive. We agreed with Tom when he kindly advised that the jacket was too long. Tom sorted out a correct-sized jacket (short), from a different suit, since a matching jacket was not available. We all agreed that Tom was correct. Tom then advised us what to do and explain at the Cash Desk. I had difficulty putting my shoes back on without a shoe horn. Tom had one to hand! What a pleasant- mannered, polite and very helpful young man. We are delighted to let you know. At the Services Cash Desk, Sushy was extremely attentive and thorough, and arranged for the correct suit jacket to be available for collection at your Rugby store, which is convenient for us. Thank you M&S for great service from your two named staff members. Definitely worth a mention.”
“I had a fantastic shopping experience at Marks & Spencer fosse park, Leicester, thanks to the excellent service provided by Sami. He was extremely knowledgeable and helped me choose the perfect suit along with the right accessories to match. His professionalism, patience, and attention to detail made the process smooth and enjoyable. I truly appreciate his assistance and would highly recommend him to anyone looking for great fashion advice. Thank you, Sami, for your outstanding service! Mark”
“There’s a lady on your tills or Assisting in the Food Hall . Maxine is her name on her badge . Maxine went out off her way to source some items my disabled wife coudnt find . Not for the first time we might add . Very professional in her work . Customer care how it should be . Your store has in our opinion a much valued member off your team .Doreen”
“Would like to thank the lovely Sharon in the women's wear section at Fosse Park, Leicester for her attentive service on Sunday 17th November. She assisted me with finding a top/outfit for a funeral, unfortunately I didn't find anything suitable however Sharon was extremely helpful and knowledgeable. Fabulous service. Thank you Sharon ☺️👏”
“I recently had the pleasure of interacting with your customer service assistant Mir in men's clothing, and I must say, the experience far exceeded my expectations. I had a fitting issue with a suit I was planning to buy. To my surprise, Mir made the process absolutely seamless. One of the most memorable parts of my experience was that the representative didn’t just stop at resolving the issue. Not only that, but they even gave me personalized recommendations based on my requirements. I ended up finding more items I loved thanks to their thoughtful suggestions. I will definitely be shopping here again, knowing that if I ever have a problem, I can trust that the customer service team will handle it with the utmost professionalism and care.”
“I would like to give a very BIG and special thanks to Bev for giving me 5* customer service. I had visited your branch on Friday 19th Aug and had a Wedding in a local Hotel. Last minute I had to but a suit and decided to go to Marks and Spencer. Bev got me exactly what I needed, gave me her professional opinion and made me feel very comfortable in my choice. She took her time, picked all the correct sizes took time to check stock and was very polite. If i had time on the day i would have loved to express this directly with management......she is a true credit to the company. Thanks again Bev.”
“Both Martin and Melanie from Fosse Park were absolutely wonderful! Martin went out of his way to help me find a pair of jeans for my husband, and Melanie was so kind and helpful at the checkout. Thank you both!”
