“Served by a foreign lady ref 24/7 13.07 07291824 804217 120 0369 from receipt. Most curt and rude. Did not want to help re my Sparks card. Reluctantly looked and said I had no offers. Charged full price. I then spoke to an assistant (Anita) in the Food Dept - very helpful, looked at my 'phone, said the lady was wrong. I returned to till I paid at - they knew who she was (M something?) but she had gone to lunch. Complaints on 'phone useless - get S. Africa, 4 attempts, they give me local Leicester no.to call, but I still get S.Africa. Useless. This lady needs Customer Service guidance to uphold your standards.”
“Bought a dinner suit. Till person left the security tag on in error. No alarm as I left the store. Discovered tag at home and called the store. Promised a return call by the Manager which never happened. Had to return the item at my expense to get the tag removed. My wife was treated as a suspect because she had an item with a tag attached. No apology from store staff for the mistake. Absolutely awful catalogue of errors and abysmal service.”
“Absolutely disgraceful service. From front till. Joseph. Rude, supercilious, have shopped for 40 years in thurmaston, Nottingham and Fosse, average £150 pounds per week. He’s at Fosse and should never be dealing with the general public. Horrid man. Disgusted.”
