Martildo Fashion Reviews

4.0 Rating 498 Reviews
76 %
of reviewers recommend Martildo Fashion
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Martildo Fashion 2 star review on 21st March 2024
Kate J Murchison
Anonymous
Anonymous  // 01/01/2019
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Martildo Fashion 2 star review on 21st March 2024
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Posted 1 month ago
"I returned 2 dresses 12 days ago, the items were sent tracked and received by Martildo on 20th September. I have still not received my refund, i have had no reply to my email within the 24 hours stated timeframe and I cannot get through on the telephone number on the customer contact us page. Not a happy customer!!!!" Martildo Fashion have now rectified my issue and finally given me my refund over 20 days and continuous messaginglater. They have requested that I now update my review so I have now given them 2 stars as I still find the way they have dealt with my issue unacceptable so I am sorry Martildo Fashion if this review is not what you expected perhaps you need to tell the truth on your website with regard to the appalling way you deal with returns. I wouldn't purchase anything from this company again!!
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Posted 6 years ago
We are sorry for the issues you have been having with this refund. We have indeed had some problems with our payment system whereby our eCommerce platform communicates with our payment provider PayPal. This issue has now been rectified, however any of the refunds made during this period may need to be re-run manually. I have checked our customer service log and understand that this refund has now been completed.
Posted 6 years ago
Dresses poor standard. Did not look like dresses seen on advert.
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Posted 6 years ago
Not enough material in top of one style of dress.The other style was too small across bust although both are meant to be 20/22.Ordered 4 dresses but only 3 have been delivered.Will be sending them all back.
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Posted 6 years ago
A bit disappointed with the dress I bought. The material was thin and not how I imagined it to be. I haven't returned it as it didn't come with a receipt and thought I would have a problem with that.
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Posted 6 years ago
I am still waiting for a dress which I ordered on the 7th of August. Please can you chase it up.
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Posted 6 years ago
I bought two dresses the same size one was ok the other to big but can't sent it back as it didn't have a return slip inside the package so I'm left with a dress that I can't wear .
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Posted 6 years ago
The dress was a one size 8 - 22 but although I loved the style and cotton the elastic back was so tight that I could hardly get into it. I am a size 12. Disappointed that I had to return it.
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Posted 6 years ago
The material is very cheap and stiff, should have had some stretch in it, looks better in the picture, not good qualit
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Posted 6 years ago
The item does not live up to the image
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Posted 6 years ago
Problems returning one item, no response to email. Unable to contact customer service to get help. Tried phoning (no customer service help via phone available, not able to chat on line. It has been most frustrating and disapointing which is a shame because I would have ordered from them again. Still waiting to hear.
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Posted 6 years ago
I must say delivery was very quick. However, the dress wasn't a very good fit on me - the top was OK but the lower part of the dress from the high waist was too big. I returned it the next day but I still haven't had an email or any confirmation of a refund.
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Posted 6 years ago
Hi on the bottom of one of the dresses it was frayed, luckily it was 5ins. too long for me, so most of the damage was cut off, and a little bit of the fray was in the hem, i just think you should be aware of this. Apart from this problem, I am pleased with both dresses.
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Posted 6 years ago
Very small, thin material & about 6" too long, had to return. Even a larger size would have been clingy, showed every lump & bump.
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Posted 6 years ago
Ordered 2 items,one was very poorly made and the second was incorrect item. The returns label said add postage, despite the fact the web site said free returns. Emailed them to request refund and free postage for the return. In fairness this was all done but sorry will not be reordering.
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Posted 6 years ago
The dress was not suitable and there was not any returns label in the package. After trying to ring customer service (which was impossible as when I clicked on it nothing happened !, I have sent it off paying £2.70 PP myself. I Hope the address I googled was the right one. It was Dorchester. Look forward to hearing from you. Kim Allen
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Posted 6 years ago
Order (17563) has still not arrived. No response to email sent on Friday 5 May and no person at the end of any telephone to speak to
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Posted 6 years ago
Ordered 3 dresses the quality was poor just looked at them not even tried them on not happy service was very good but had no invoice in package and no return form had to request them
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Posted 7 years ago
Nothing received yet and ordered and paid for the item over a week ago.
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Posted 7 years ago
Dress very thin and "pulled" down one side. Feels really cheap. Im a size 18 but ordered 20/22 as sizes we described as small. Dress would not go over my boobs and measured at 38inches - very small - sad as it looked great in photo - dress returned. Good points were quickness of order and customer service.
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Posted 7 years ago
Martildo Fashion is rated 4.0 based on 498 reviews