“Working with the IGRINC.ORG team was a genuinely positive experience, especially because of how quickly they responded to my initial inquiry. Unlike the usual delays and vague responses that often come with online support, their team stood out for their prompt communication and clear effort to understand my situation.
When I first reached out, I expected the typical long exchange before any real progress could be made. However, their fast reply immediately showed a strong client-first approach, which helped ease my concerns and set a reassuring tone from the start.
What impressed me most was their patience while I explained my issue in detail. They gave me the space to fully describe everything, while also asking thoughtful questions to better understand the specifics. This level of attention is uncommon and showed that they genuinely cared about helping rather than just rushing through the process.
Their approach to resolving my issue was equally commendable. Instead of offering a quick, surface-level solution, they took the time to carefully assess the situation and consider the best course of action. This thoughtful and thorough method made me feel confident and reassured in their ability to handle my concerns properly.
Beyond professionalism, the team also demonstrated real empathy. It didn’t feel like a scripted interaction—they were sincerely invested in finding a solution that worked for me. That human touch made a big difference and built a strong sense of trust.
In the end, the experience was more than just problem-solving. It confirmed IGRINC.ORG’s commitment to client satisfaction. Their responsiveness, patience, and genuine care truly set them apart—and importantly, I did receive my cashback.”
“Working with the IGRINC.ORG team was a genuinely positive experience, especially because of how quickly they responded to my initial inquiry. Unlike the usual delays and vague responses that often come with online support, their team stood out for their prompt communication and clear effort to understand my situation.
When I first reached out, I expected the typical long exchange before any real progress could be made. However, their fast reply immediately showed a strong client-first approach, which helped ease my concerns and set a reassuring tone from the start.
What impressed me most was their patience while I explained my issue in detail. They gave me the space to fully describe everything, while also asking thoughtful questions to better understand the specifics. This level of attention is uncommon and showed that they genuinely cared about helping rather than just rushing through the process.
Their approach to resolving my issue was equally commendable. Instead of offering a quick, surface-level solution, they took the time to carefully assess the situation and consider the best course of action. This thoughtful and thorough method made me feel confident and reassured in their ability to handle my concerns properly.
Beyond professionalism, the team also demonstrated real empathy. It didn’t feel like a scripted interaction—they were sincerely invested in finding a solution that worked for me. That human touch made a big difference and built a strong sense of trust.
In the end, the experience was more than just problem-solving. It confirmed IGRINC.ORG’s commitment to client satisfaction. Their responsiveness, patience, and genuine care truly set them apart—and importantly, I did receive my cashback.”
“Working with the IGRINC.ORG team was a genuinely positive experience, especially because of how quickly they responded to my initial inquiry. Unlike the usual delays and vague responses that often come with online support, their team stood out for their prompt communication and clear effort to understand my situation.
When I first reached out, I expected the typical long exchange before any real progress could be made. However, their fast reply immediately showed a strong client-first approach, which helped ease my concerns and set a reassuring tone from the start.
What impressed me most was their patience while I explained my issue in detail. They gave me the space to fully describe everything, while also asking thoughtful questions to better understand the specifics. This level of attention is uncommon and showed that they genuinely cared about helping rather than just rushing through the process.
Their approach to resolving my issue was equally commendable. Instead of offering a quick, surface-level solution, they took the time to carefully assess the situation and consider the best course of action. This thoughtful and thorough method made me feel confident and reassured in their ability to handle my concerns properly.
Beyond professionalism, the team also demonstrated real empathy. It didn’t feel like a scripted interaction—they were sincerely invested in finding a solution that worked for me. That human touch made a big difference and built a strong sense of trust.
In the end, the experience was more than just problem-solving. It confirmed IGRINC.ORG’s commitment to client satisfaction. Their responsiveness, patience, and genuine care truly set them apart—and importantly, I did receive my cashback.”
“After repeated emails I have still not received any correspondence from this company. I ordered a dress over four weeks ago and still have not received this order. Although
, I have had the money taken from my account. I cannot understand why they do not respond to such negative feed back!!!! I won’t be using this company again.....”
“I have returned items and after five weeks I am still waiting for my refund. I have been told it has been actioned but really have my doubts. Dreadful service and I will not be buying from you again or recommending you to anyone. I await your response but am not holding my breath”
“I ordered a dress in May and it has never arrived. The money has gone from my account. Despite several emails, I,have still not received any answer. Do not deal with this Company.”
“Terrible service, I have not received my order from one month ago. They have taken money from my account. I have emailed them on on numerous occasions but still no reply....and no dress!!!”
“I have not received an order I purchased one month ago. I have written on numerous occasions but have no response at all. The money has been taken out of my account too!!”
“Ordered 2 dresses in April received 1 but not the other sent loads os emails did reply in beginning but not responding now. Going to phone bank to get money back. Please do not buy from this company think we need to contact watch dog”
“In response to the many evident complaints that we can see regarding your customer service, and apparent lack of, we would like to see a clear and explanatory response to our enquiry regarding this and, more importantly, what Martildo Fashions is intending to do about the complaints, or will we have to broadcast your worse than poor customer relations on BBC Watchdog for everyone to see?”
“well I dont suppose you will reply!!!
Presently I am thinking of you as theives having taken my money and not sent the two dresses that I ordered on 19th May.
No one to speak to on the phone and no reply to emails.....”
“Ordered 2 dresses on 27th May stillnot received them. Sent several emails asking where they are and still not had a reply! Ive emailed through PayPal also and if no response will be taking this further. Shocking service and another customer lost”
“Want to return items
Tried 5 times with Emails phone number rubbish only answer phone
Thinking about taking them to small claims court as they advertise free returns policy
Please don’t order from them”
“Returned an item which was tracked to Martildo over month ago, have tried emailing for refund as telephone number wont connect, no replies to emails, have purchased many dresses previously with no issues but the dress this time was of a terrible quality will never buy from Martildo again, would definitely not recommend this company, very poor non existent customer service.”
“DO NOT BUY FROM MARTILDO.
They do not reply to emails or messages. I never received my order and was NOT REFUNDED.
Also it looks like they are rating themselves up! Read the silly messages with the high ratings!”
“Returned items at the start of September and am still waiting on refund. Won't even answer my emails now. Worst communication ever. Doubt I'll use them again after I finally do get my refund.”
“What is going on with this companies refunds process? They received my items back on the 6th September and I still haven’t had my refund. Again as pointed out in other reviews their communication is awful. I have emailed them and most of the time they don’t reply and I can’t get through on the phone. I have requested twice that they phone me back via the email which they have also ignored. Do not use this company.”
