“I have bought a lovely dress from you, unfortunately it is too small. I have followed the instructions to return it but getting to the post office they said I have to pay for returns. I have emailed you twice but as yet still no reply.
Not a happy customer.”
“My item never arrived, which was ordered via Groopie.though on phone they confirmed the order. I had to send countless email,without any joy.
I had ordered this dress for a special occasion, but in the end I was satisfied that it was a big mistake ordering from them. I will keep away from them,there are other companies I will use,as I don't mind paying if I get acceptable service. Finally I will get the refund.”
“I wanted a nice summery dress for holidays and was very pleased with quality and very speedy delivery. Unfortunately the particular dress that I ordered style didn't suit but I am ordering an alternative straight away. Customer service is excellent and I would highly recommend this company!”
“I was happy with the delivery service as my order arrived promptly. The fit was great and clothes very pretty.. The reason I didn't give 5 stars was because the clothes had a strong unpleasant smell about them so I had to wash them first. But well done Martildo Fashion ????????”
“After repeated emails I have still not received any correspondence from this company. I ordered a dress over four weeks ago and still have not received this order. Although
, I have had the money taken from my account. I cannot understand why they do not respond to such negative feed back!!!! I won’t be using this company again.....”
“In response to the many evident complaints that we can see regarding your customer service, and apparent lack of, we would like to see a clear and explanatory response to our enquiry regarding this and, more importantly, what Martildo Fashions is intending to do about the complaints, or will we have to broadcast your worse than poor customer relations on BBC Watchdog for everyone to see?”
“Want to return items
Tried 5 times with Emails phone number rubbish only answer phone
Thinking about taking them to small claims court as they advertise free returns policy
Please don’t order from them”
“Returned items at the start of September and am still waiting on refund. Won't even answer my emails now. Worst communication ever. Doubt I'll use them again after I finally do get my refund.”
“What is going on with this companies refunds process? They received my items back on the 6th September and I still haven’t had my refund. Again as pointed out in other reviews their communication is awful. I have emailed them and most of the time they don’t reply and I can’t get through on the phone. I have requested twice that they phone me back via the email which they have also ignored. Do not use this company.”
“This is my second review, as this seems to be the only way to contact you.
I still haven't received my refund which I have been waiting for, since the 12th OF AUGUST 2017 !!!!!!!!. I have had an email from you giving excuses why I have not received it, but I am now so annoyed that it has still not been resolved after over 2 MONTHS. I am now getting information about claiming my money back through the courts.”
“Ordered 3 items from Martildo only received two, Martildo charged me for the item which I never received. Sent them 3 emails, tried ringing them no help there. Resorted to Messaging them on facebook, received a message from them saying that my refund is on its way. I'm still waiting. I will never ever shop with Martildo. I will never recommend them to anyone.”
“I returned items on 7th September and I am still waiting on my refund. I have made contact with you several times and each time I am being told a different story. Please can I have my money refunded ASAP. I was recommended to you by a work colleague but I will not be using you again, service is absolutely shocking.”
“I requested a refund for item returned 3 weeks ago and have still not received the refund. I have provided proof of posting but now NO RESPONSE!!!! R Felton”
“I have posted here before that I have been unable to get a refund for goods returned. I have now sent countless emails, no one replies. I have opened a dispute through paypal, money was supposed to have been refunded but the transaction failed? Something's going on. I will never order from this company again. Buyer Beware!!!!”
We are sorry for the issues you have been having with this refund. We have indeed had some problems with our payment system whereby our eCommerce platform communicates with our payment provider PayPal. This issue has now been rectified, however any of the refunds made during this period may need to be re-run manually. This transaction has now been refunded via PayPal.
“There seems to be a pattern forming here concerning returns for refunds. I like many others have returned my item for a refund. The item has been received by Martildo and still no refund. No replies to e-mails sent and the contact telephone number they give you cannot use??
BE VARY WARY ABOUT ORDERING FROM THIS COMPANY.. IF YOUR ITEM FITS, THEN GREAT, IF IT DOESN'T GOOD LUCK IN GETTING YOUR MONEY REUNDED...”
We are sorry for the issues you have been having with this order which I understand was returned for an exchange. Unfortunately as advised by our customer service agent the size requested is presently out of stock so we can either wait for further stock or alternatively we can of course issue a full refund. I can only apologise for the issues faced in relation to contacting us, we reply to most emails within 24 hours and we do not presently offer a telephone support service because having trialled this in the past most customers were happy to revert to email and this ensures that we can keep our prices low.
“I have ordered 5 dresses over the last 2 months. I have kept 2 but sent 3 back because of poor fit, or not the colour on the website. I have not had any refunds and I have sent a further 2 emails but not got any reply.”
“I returned a dress at the beginning of August, I have still not received a refund even though I have sent Emails, and "spoken " via chat, twice, Each time being told a refund was on its way. It is so frustrating to not be able to speak to someone in a phone call too. I would not recommend buying from this company.”
We are sorry for the issues you have been having with this refund. We have indeed had some problems with our payment system whereby our eCommerce platform communicates with our payment provider PayPal. This issue has now been rectified, however any of the refunds made during this period may need to be re-run manually. A customer service advisor has emailed you directly on 4th October and we have sent another email today to address this issue.
