“Just wanted my oven fixed, they charged $70 to come, said it was a thermostat fixed it was heating up good then 15minutes after they guys left it started beeping, I called the company to send them back but nobody answered, I turned off the breaker but sat in the dark. The next day I called again and was told they would come in 2 days.. so I could sit in the dark or listen to the beeping, they finally came today (day 3) same guys stopped the beeping good heat again and 15 minutes after they left it started again,when I called for them to come back I was told to unplug it from underneath ( I had no idea there was a plug underneath) if someone would have said that 3 days ago I wouldn't have sat in the dark for 3 days”
“Yes i called them for the third time. They don’t want to come out because they do not have competent people. I could of bought a new dishwasher for what i paid them. Do not use this company. They will not call u back if there is a problem. They really deserve no stars!!!”
“I hired Masterfix to repair my oven in May 2024. They charged $500 to replace the heating element. Not even six months later, the heating element is no longer working in the oven. I just heard from Masterfix that they will not stand behind their parts or labor. I would expect a $500 repair to last longer than 5.5 months.”
“Stay away! Unreliable repairman, multiple phone numbers, and never talk to the same person twice. Worst customer service experience of my life! And I was charged twice!”
“Work man did not show up. No phone call. Charged us twice for initial appt. Day of repair, no show, no call. Called company and was told workman was on his way. Never showed. Called back and was told part was not ordered. Worst customer service ever.”
“Charged me $95 for a visit. No testing of parts ran the dryer kept chichis phone. There was a language barrier. Stated they will send me a quote in a few hours I got I days later. The quote was for almost $400. For an hour work I looked up the part it was only $14. I bought the part did it my self. I thought is was a definite over charge. Never again. I only gave 1 star because I had too.”
“DO NOT USE THIS COMPANY! Late to appointments, broke promises, faulty replacements. Was going to come a 4th time to try to fix my dryer and I had had enough. I’m out just $170, but lost work time and volunteer time. Going to go buy a new dryer.”
“DO NOT USE THIS COMPANY. HORRIBLE experience, HORRIBLE customer service. Our refrigerator was not working. We called them to repair. It was very hard to understand the 'technician' who barely spoke English. He ordered a part that was supposed to take 2 to 3 days to get in, it took well over a week, was the WRONG part and had to reorder.....Paid up front for the part. We lost over $150 in groceries.When the part arrived, he installed it and EVERYTHING FROZE. They came back to adjust it and literally put a piece of tape over it and said it was fixed. It NEVER thawed out. We asked for a refund, which they said they would reimburse us for the part and labor. Never refunded us after many calls and promises they were sending the money. Now, they ignore our calls . THEY ARE SCAM ARTISTS. Very rude people who do not care about their customers. This company needs closed down ASAP.”
“started out ok...2 repairmen sent., said needed a part..ok..returned w/part and installed but that did not fix the problem...he left while dishwasher was running..my bad...when finished..nothing was clean..nothing fixed...i called....she said 'so it is broken again' NO..IT WAS NEVER FIXED I EXPLAIN...A FEW DAYS LATER, RSENT SOMEONE...NEEDS ANOTHER PART...agree to pay for part only but never heard from them again..all calls i made WITHIN warranty period were ignored with, 'she is in a meeting'...never got back to me.....SENT A LETTER..I FOLLOWED ALL PROCEDURES FOR REFUND, COMPLAINT , WARRANTY BUT HAVE NEVER HEARD FROM THEM. WOULD NOT RECOMMEND...GIG WORKERS R SENT..WHICH could be fine but NO ACCOUNTABILITY FROM COMPANY..also a language barrier which makes it difficult for service people to answer any of my questions... JUST SAY NO!!”
“Terrible experience with this company. They were late for the first appointment and took my washing machine for repairs. When they brought it back, it still wasn’t working properly—stopping after 3 minutes and not cleaning. After multiple failed appointments, I had to insist they return to fix it, but the problem persisted. Now they’re ignoring my calls and messages. Completely unprofessional and unreliable. Would not recommend”
“This company is out to take advantage of customers. My dryer was making a loud squealing noise. Called and they came out the next day. I'm thinking "wow, this is great!" They arrived within the appointment window, took the dryer apart, and did their evaluation. The tech, "Frank," was very nice. Spoke broken English, but communication wasn't much of a problem. "Frank" hands me his phone, the guy on the line says it's the drum roller and Idler pulley kit that needs replace for $310 plus tax. I know dryers can be expensive to fix, but holy sugar! That's half the cost of the dryer. I don't have the money to replace currently, so I ok the fix. After everything's said and done, I'm talking to a family member who informs me the part (as a kit) costs $24!!!! I paid this company approximately $280/hr for labor. Don't trust them. Don't do business with them. It was quick work - we'll see if the dryer continues to work based on other reviews, but I totally got duped by them. Don't make the same mistake I did. And they can't even provide an itemized receipt.”
“Dishwasher worked but needed a new rubber gasket. Called and a technician came who did not speak English very well. I paid $95 just to give a diagnosis and he had to order the part. I paid $153.01 for the return visit which included the rubber gasket and labor. I asked him to clean the bottom while he was there. A couple days later I went to use dishwasher and it would not work. It worked before he came but not after he left. Should have checked before he left but because it was only a rubber gasket problem, assumed it would work. I am out $248.01 and the dishwasher won’t work.”
“My experience with Masterfix was excellent. Arranged for tech to come for diagnosis on my Thermador/KitchenAid refrigerator. To buy a new replacement for my installation would have cost me over $12,000 so I had to get my refrigerator repaired. I recv'd call from office that tech will be there between the hours of .....Got another call that tech is on the way. Tech came and checked unit out. He did contact main office and sent photo's. Indeed the tech did not speak English very well, but showed me via his language translation app which outlined the issue. Informed me that I should hear from office soon. I did pay the diagnostic fee. Next day I recv'd call and got email with pricing to fix. Two day later I recv'd another call asking if I had recv'd quote. I agreed to price for fix and subtract diagnostic fee. Recv'd a call to advise part was available (my unit is 19 yrs old) and it would take a week to arrive, and we scheduled date for tech. to arrive. Recv'd another call that part was in and techs will be arriving. 2 techs came worked 2.5 hours and got my unit up and running. Bottom line: excellent communication from main office, fair price, skilled techs, cleaned everything up, and my refrig. is like new. Previously I had 3 other companies come out and one said "can't be fixed", another said "stick it in the garage", another company sent tech, did diagnosis (paid fee) and took panels apart and said "this could be an expensive repair" and would get back to me next day..next day came and no call back and I was left with my unit taken apart. I stopped payment on check because all I got was voicemails when I called for 3 days....no answer. Finally I left message and said " tell me if you don't want to do this repair or not capable, but just give me a call back and I will find someone else". No response. Sorry to hear that others had bad experience, but I gave 5 stars because I got great communication , fair price, and techs that showed up on time. Happy with experience from Master-fix...give them a call.”
“I reside in the Pittsburgh area and hired this company to repair my refrigerator due to it not getting cold. They sent a repair man who had difficulty speaking english so it made it difficult to communicate and ask questions. He concluded that the mother motor located in the freezer compartment needed replaced. I spoke with someone from the company named Denny. He spoke English who assured me he could have the part in 3 to 4 days. He took a deposit for the part. It's now been over 7 days and I've been without refrigeration and no one at this company can locate the part. I've called leaving messages for Denny and he is missing in action and never returns calls. I called and spoke with a woman today who also speaks little English and she advised she would contact the warehouse to see if they located the part. Simply a horrible experience and it's costing me more money because we have had to eat out due to no refrigeration. The communication has been horrible very few people speak english at this company. I informed the woman that I if the part is not located today I want my deposit returned and I will hire another company. I can not recommend this company with any good conscious!”
“They came took money stated I needed seal and drain motor! Came back a week later after promising two days! Then when they came they stated I needed new door couldn’t replace seal! Really?? No money returned and no phone call returned after several times!”
