“I ordered a wallet for my daughter, and it took 3 weeks to arrive—only for the parcel to show up empty! I tried calling to complain, but the only way to contact them was via email. It took them 2 weeks to respond, only to say they had investigated and confirmed delivery, implying I was lying. After over a month of frustration, my daughter still doesn't have her wallet. Avoid buying from Max Fashion—they are the worst!”
“I had a very very bad experience after purchasing from max app.
I will never ever purchase from max app.
Today I visited max showroom for exchange of the product purchased online due to size issue, after visiting the max mirdif showroom the store manager told I online purchase # not showing in system.
I called customer service for more than 30 min. 1st I spoke with Mr. Mohammed in customer service he is also saying the same, then the call was transferred to a Filipino lady, which she introduced as manager ... she was too rude. Her behavior was like she keeps on asking the same questions n irritate me a lot. I never had such unethical behavior earlier.
At last they told the courier co will come after 4 to 5 working day. Is this the way they should behave?
If I was any local customer they would have done the needful.
Rude n bad service by max staff.”
“The order item never got delivered for around 10 days. They cancelled it then and refunded the money but deducted the amount for what they call it convenience fee.
I missed the convenience in the whole process.”
“Visiting Max Fashion stores is a punishment of highest order. Such a pathetic experience. Visited Himayat Nagar Hyderabad India Branch today. Persons who designed the payment counters layout deserve a reward. It's always a chaos at payment counters. Also, only max two counters operate which are manned by most inefficient staffs. Why and how Max Fashion stores think that Customers don't have any value of their time ? It took me 30 minutes to get the billing done and that too without any invoice being provided. Staffs at Counters kept informing Customers that they'll receive invoices over messages which never came. Such a disgusting experience. They are not fit to be in business. Hope I paid my last visit to their stores today.”
“Third grade service, no one replies properly. Order not received . poor customer service . 05 tickets raised with no reply. Please do not order on line”
“Max Shop വളരെ മോശം പെരുമാറ്റമാണ് . കസ്റ്റമേഴ്സ് നോട് യാതൊരുവിധ ബഹുമാനവും ഇല്ല. പണ്ടൊക്കെ ഇരിക്കുവാൻ കസേര ഉണ്ടായിരുന്നു . ഇപ്പോൾ അത് എടുത്തുമാറ്റി ഫാമിലിയായിട്ട് വരുന്നവരോട് വേണമെങ്കിൽ നിന്നാൽ മതി എന്നാണ് പറയുന്നത്.
Very bad behavior. There is no facility for customers to sit
Photo 1 in review by Premraj Agasthyamadhom”
“Third grade service, no proper service, no responsible person, no one to reply properly. Order places on Friday till now not recd. It was been told within 24 hours you will get , 2 days over till now no news. By now I could have gone to the shop and purchased. Very irresponsible , customer service no proper reply. Not even giving the manager number. website number mentioned calling number wrong . 02 tickets raised no reply.”
“I recently visited the Max Fashion store in Serampore, Hooghly, and it was nothing short of a disaster. The service was absolutely appalling. The employees displayed an astonishing level of arrogance and indifference towards customers.
To make matters worse, I had to endure a humiliating 1.5-hour wait in the billing queue. It's unacceptable to keep customers waiting for such an extended period. I would have walked out of the store in frustration if it had not been an urgent purchase.
I strongly advise potential customers to avoid this store at all costs. The poor service and disrespectful staff make it a completely unpleasant shopping experience.”
“I just bought a socks worth aed 20.00 in MAX Mall of the Emirates. And there after a Russian lady it was my turn, and this guy Named Pratheep who is in the cashier did not even give any greetings like i can even see on his face like he is dissappointed that i am going to buy a socks only, and when he asked wether i’ll pay card or cash i replied card but suddenly my husband called me and said he have a cash so I said i will just pay cash then this “Pratheep” breath heavely, and i was triggered to ask him is there any discrimination to the customer and nationality? And he said Yes to me. It was very disrepesfectful and knowing that i worked for landmark group also for 4 years, we were not trained to be Disrespectful as he is. This is not a kind of customer service Landmark is looking for.”
“I got Very bad quality product(jam suit), as it get squeezed nd it's stitching starts opening just after 4 to5 hr of use.
Very bad experience will not suggest someone to purchase this type of product specifically from max.”
“Such a fraud.
I orderd 2 jumpsuits in but one get one offer and they delivered only one. However , i raised a query and they keep assuring me that they are working on it but its been 4 days. They are doing nothing. It was my 1st experience with this app and completely disappointing.”
“Ordered 1st time from Max app, in buy1 get1 offer. And it was very much disappointing. They send me a totally wrong product. They don't even want to exchange. There is only one option of return. I think they have done this intentionally not to give the offer. Plz don't waste our time.
Will definitely uninstall the app & will never purchase.”
“Very bad experience the service of customer care is very worst . Cheating in combo products. Very they will state out of stock we will refund . Kind of market strategy thy follow to book the products on there online app nd finally after ordering thy will cheat .”
“Very bad experience
From the last 1 week I'm facing issues with my returns items, nobody is coming to collect and every day they are extending pick up date in app and I main thing which I surprised with customer service team they only knows how to make us fool and I believed they are well trained with it .🙏”
