MedMinder Reviews

Name: MedMinder
Address: 30 Wexford St, Needham
Rating: 4.48

4.5 Rating 86 Reviews

84 %

of reviewers recommend MedMinder

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Phone:

3397774887

Email:

krish.velmurugan@medminder.com

Location:

30 Wexford St
Needham
02494

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is very patient and always tries to help. The weekly experience with the machine opening on the wrong day and MedMinder’s technical inability to fix it over many weeks has been a huge disappointment. I would recommend MM, but with a big dose of caution. This is the third machine I have tried out in the market. There are simply no perfect solutions for a very challenging problem.”

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Posted 3 years ago

“Still have no access to any settings I could not set this up and had to call to get assistance. I get a phone call, text and email ONE min after the med time - twice a day everyday !!”

Helpful Report

Posted 4 years ago

Hi Joyce, we’re sorry to hear that you’re experiencing difficulties with the settings on your MedMinder. Our Technical Support Team will be able to resolve this for you very quickly in one phone call. If you could please call our team at 888-633-6463 at your earliest convenience, we’d be happy to assist you in resolving this matter. Our Support team is ready to assist you Monday-Friday from 8am-7pm est as well as Saturday and Sunday from 9a-5p est. We look forward to speaking with you.

Posted 4 years ago

“Great idea and design. Set up and operating instructions are confusing to me and the screen is small. Your help desk has been able to assist.”

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Posted 4 years ago

Hi Jeff, Thank you for your review. Our customer feedback is very important to us and we’d like to speak with you regarding your experience pertaining to our set up and operating instructions. We attempted to reach out to you on Friday, however, at your earliest convenience please contact our Customer Support Manager at 1-888-633-6463. We look forward to speaking with you!

Posted 4 years ago

“Great features but problems with weak signal. When calling for help with problems told we have to be at machine to resolve which is difficult since all 3 caregivers don’t live close. Do you have a troubleshooting manual for caregivers?”

Helpful Report

Posted 4 years ago

We want to extend our sincerest apologies concerning the issue you faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope you will give us an opportunity to discuss this further with you. Please reach our Customer Success Manager at 888-633-6463.

Posted 4 years ago

“Have used MedMinder for my parents for several years. Recently our units needed to be replaced due to a software upgrade. New units do not function correctly with personal greetings which we used on original units. Overall system is good, but new upgrade is disappointing.”

Helpful Report

Posted 4 years ago

We appreciate you raising our attention to this matter. We hope you understand that your experience was not up to standards. We would appreciate an opportunity to further speak with you. Please reach our Customer Success Manager at 888-633-6463 so we can help solve this situation.

Posted 4 years ago

“Product is a great concept, but quality and reliability of productis lacking. Customer support is limited in their abilty to fix issues that are inherint to the design. Too bad the company doesn't utilize customers for product improvement feedback. This could be a great product.”

Helpful Report

Posted 4 years ago

We appreciate you raising our attention to these issues. We also hope you understand that your experience was not up to standards. We would appreciate an opportunity to further speak with you. Please reach our Technical Support or Customer Success Manager at 888-633-6463.

Posted 4 years ago

“During our first week we experienced several problems. Fortunately customer service is helpful and responsive. And it helped that I am somewhat technically experienced. If my mom had to try to troubleshoot the problems with the box, forget it! One of the main reasons I went with this pillbox and this company is because it also offered the med alert wristband. However, my 95 year old mom has a difficult time pressing the button on the wristband hard enough to make it work. After working with someone over the phone, she said she would send the pendant for her (which I thought was supposed to come along WITH the wristband but didn't) and over a week later we still have not received the pendant. So I'll have to call to follow up on that. On the upside, while working to resolve the pillbox issues, the agent I spoke to (Charlie?) we extremely helpful and pleasant to work with.”

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Posted 4 years ago

“Had for 6 months and you have had to replace 3 or 4”

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Posted 4 years ago

Thank you for sharing your feedback. We apologize your experience didn’t align with expectations. Situations like yours are not common, but feedback like this helps us improve.

Posted 4 years ago

MedMinder is rated 4.5 based on 86 reviews