“I would run away from this company as fast as you can. As a veteran, I can tell you that I have been waiting over 15 months for a firmware update for my insulin pump. Since it revs the pump version and enables sensor initiated basal rate modifications, I would say this is a major update. They let me know today that I would need to retake two days of remote online training in order to qualify for the same firmware update I've been trying to get for over 15 months. It's also my understanding that this is the main reason that the VA as a whole in my area has entirely dropped insulin pump support. So Medtronics customer support is so bad that the VA gave up working with them and punted insulin pump support entirely into the private sector.”
“When you have proper working supplies it is an awesome system. i have been using a medtronic pump for well over 20 years. They have changed. They used to be responsive. Now things take weeks and weeks. run around after run around. Is it worth using this product? They are not the company of old.”
“I’ve been a pumper for 30 years & previously whenever had a problem with any of my supplies I could call Medtronic and get it replaced. Then, the same day get an email saying when the replacement(s) would be shipped with a tracking number. However, the last two times I needed replacements i had difficulty: first time, about two weeks ago, after calling them for a replacement, and after five days of not hearing from them, ‘I” called them again and it seems the person that took my 1st call did not complete the process so it was not shipped; then, 10/9/2024, I called about getting different replacements but after 2days again no email on shipping day or tracking number so I called to verify replacements were goin to b shipped and was told I would not be getting an email showing the tracking number, but I was given the information of when it was to be delivered and by whom. It seems Medtronic has also gotten too, too, big to care about its customers & is going downhill just like all the other companies in the US. All they think about is getting the money and pushing for you for you to use our most recent new invention. It’s ridiculous & getting old, and I’m tired of companies doing this. The US needs to step up and get its businesses in order after all your in business for the customer, the customer is not supposed to serve your needs. The company is supposed to serve the customers needs.”
“I have a 670g Medtronic pump. The warranty ran out so I asked for a 780g pump. Because I am on Medicare it had to go through CCS Medical. They shipped the pump but nothing else to use it like the Guardian 4 sensor or 4 transmitter. The 670g stuff will NOT work on the 780g pump. So I can not use the new pump and can not get the proper stuff to use it and have to wait 3 months to get the right stuff. Nobody will help. If you are on Medicare stay way from Medtronic and CCS medical or you are screwed.”
“I have been using this company since November 2023 I have to call about my sensors often because they quit working or to say change sensor before 7 days is up it has also left burnt marks in my skin and the thing it goes in your stomach mine has gets changed every 7 days but when I take it out sometimes it is infected even though I keep it clean I never get my orders on time I usually and without my pump using my pump I have to use my regular insulin needles I still haven't even got my sensors this month and I should have got them on the 8th but don't have them to be honest I don't recommend them to anyone I need a new company to go through so if anyone knows a new company I can go through for my diabetes let me know”
“Their baclofen pain pump is being used to murder my son and they not only don't care but the machine itself and my sons records are all false to ensure no one fixes the leaking catheter that has tried to take my son twice already in 11 months. Be careful allowing machines put into your body they are like time bombs ready to go off. And they don't care.”
“My friend has been waiting a month for your overnight shipment of a controller for his back stimulator and it will probably never come. Why do your customers have to be treated like that?”
“This product is horrible. The sensors and transmitters are junk. And so is customer service. I wished I had read the reviews. I would love to find more people like me, get together and take these criminals to court.
I regret having to give a star.”
“Many problems ordering supplies. Was told everything was on auto reorder by customer service. They would only send me reservoirs but never insets when they said everything was on reorder. Last order tried charging me over 1700 for supply’s. Spoke to customer servers told them I have letters and emails from my insurance company that everything was covered . Person on phone said they can’t do anything I would just have to send to insurance every time and be reimbursed. I would not recommend them to anyone. Very unprofessional costumer service . I have never had problems before had an insulin pump for over 10 years. I’m not sure if they just don’t care anymore or are just that greedy .”
“They cost so much for supplies that only cost them .25 they think people can afford supplies even with insurance when they are charging over a thousand dollars for just one box of supplies. That is so ridiculous people in this world needs this to survive and can’t because they are Greedy. This is becoming one of the worst companies to get supplies for. When I first got my insulin pump I was just paying 100 or less. Now I am paying over 500 this is crazy.”
“I revied a flyer about this company today and tried to contact them 28 times. (800-328-0810). I went thru a series of press #s, even as a doctor and medical office, and still could not talk to a human being in the different departments. Finally after pressing a number for product "lost or stolen", a person answered, but he never heard of Medtronic. At least he spoke English. "AI" is here to stay.
Hoy revisé un folleto sobre esta empresa e intenté comunicarme con ellos 28 veces. (800-328-0810). Pasé por una serie de #s de prensa, incluso como médico y consultorio médico, y todavía no podía hablar con un ser humano en los diferentes departamentos. Finalmente, después de presionar un número de producto "perdido o robado", respondió una persona, pero nunca oyó hablar de Medtronic. Al menos hablaba inglés. La "IA" llegó para quedarse.”
“I have called Medtronic just to ask compatibility of a certain phone with my pacemaker and got someone off shore that DIDN’T know anything! These people can’t give me any good information at all. I ask for someone in the USA and was told that couldn’t happen!”
“Lets start with medtronic educator (Stella). She is amazing for months I was having trouble get supplies (medicare problems). Stella made sure I never run out of supplies (at no cost to me) she really cares. In this day and age it's hard to fine someone that really cares ..SHE REALLY DOES . Now about medtronic itself I love the new 780g pump with smart shield it truly makes be a diabetic alot easier and its so easy to use.when I called medtronic the rep are very Is knowledgeable and helpful. All in all I just feel medtronic has a awesome pump. On top of that the rep try to help you anyway they can. The cherry on top is the Educator (stella). TY MEDTRONIC”
“My wife has been using Medtronic for many years, however this last time when she was running low tried to place an order with Mohamed but there seemed to be various problems but final after supplying a lot of info was told the order had been placed. It never arrived she has called back been passed from pillar to post, soken to Mohamed a few more times who has lied through his teeth. She then was put through to Terese, who would not listen, spoke over the top of her and was a rude and obnoxious person. The outcome yet another promise the supplies would be sent. A week later still nothing more calls only to find that no one had put the order through. More calls and my wife spoke to Misha who managed to reduce her to tears, however a promise that it would be sent, guess what another empty promise. We then had a call from the diabetic centre who had got involved and were told they had got very cross with Medtronic and an order was now being sent. Following day and another call, guess what Medtronic had lied again. This time I spoke with Emily, explained that these were critical supplies and they must send them. She has promised that they will and called back to say the order had now been placed.
With execption to Emily (so far) most the staff have been very rude and condescending, they have all lied trough their teeth and Medtronic it appears couldn't care less about their customers. We have asked to speak to a supervisor or memeber of managment this has been flatly refused each time, we have asked about their complaints proceedure apparently they will contact us if they want to hear our complaint!
We asked on several occasions who their reglatory body was but each time they refused to tell us, so for all those wishing to complain it's the MHRA.
As my wife works in a pharmacy we will now be looking at what can be done to steer the NHS away from using this company as we don't want others to go through the same stress and pain that we have.”
“Can't get any of my supplies in a timely manner and they don't seem to know how to run 2 insurances for their product. I can't use the insulin pump anymore because I can't get the supplies I ordered.”
“Customer service is not great. If you need tech support you're not going to get it. They don't care about if you're safe or healthy. I hate medtronic with a passion after today. As soon as I can I'm either switching to omnipod5 or I'm going back to insulin shots. They really don't care if your pump works right. I had to try to troubleshoot it myself because no one helped me.....no one. They said if I had the problem again to call back later after I told them I spent over 6 hours not getting any bolus corrections and no one could tell me why. They really don't care if you live or die or end up in the hospital.”
“As others have stated, after having a bad experience with Medtronic and then trying to publish that experience on Trustpilot they actually reported my review "because they don't think it's based on a genuine experience" - Which to be honest is borderline fraudulent. First of all, they have my name (it's on the review) and if they look up that name, they will see me (maybe a few other people with my same name, who knows, but I'd guess only one has called in within the last week with the exact same problem as the review is about) and they will see the call record and notes about the exact experience I described in the review, and they will see evidence that what I shared was accurate. They record their calls, right? So they actually have empirical evidence that what I shared was not only my genuine experience but that it in fact was exactly as much their fault as I made it sound in my review.
To be clear, they are not asserting that my review was inaccurate or that I shouldn't feel how I do about X interaction. They are asserting, and in fact reporting to trust pilot that "they don't think it's based on a genuine experience" as in - they don't think I am a real customer that actually had an order at all. How rediculous. Like they need any help earning their 1 point something star overall rating...
And yes, I understand that the guy who pressed the button to report my review is not the same guy who did the bad thing or the same guy who talked to me on the phone about the bad thing, but that's frankly the point. They have no proper communication, no checks, and balances to ensure the customer (patient, since, let's not forget, we are dealing with life-and-death medical equipment here) is taken care of, and they frankly have no affirmative reason to believe that my experience is not based on a genuine experience, and if they looked, they would have the opposite.
It's not like the button says, "Flag as we aren't 100% sure this IS genuine" -- They had to hit the report button and say that "they don't think it's based on a genuine experience" as in - they have some affirmative reason to believe that is the case, not just that they don't know the opposite. How could that be possible?! I gave my name in the review.. It's left from my verified gmail account. The same name and gmail that is on my customer profile. The same person who called them about the same issue within the last week. I'm not saying they should Know (or that the employee responsible for managing their reviews should know) who I am or that my experience is genuine, please don't misunderstand; that would be unreasonable. I am saying that person can have no reason to believe it isn't legitimate that's based on any due diligence on their part.
Like if I own a business and have a Trustpilot page and get a review from someone, and I am not sure it's legit, I could search their name, check the call logs, whatever, and hey, maybe I don't find them; maybe they checked out using Apple pay or a private email or gave a company name for the shipping/billing address or whatever, so I report it as not legit because I don't remember the experience they are referring to, I can't find them in my system, etc. But the employee who is - I can only assume - mass reporting every 1-star review - has no reason to know if my experience is genuine or not, but if we want to go on the basis of, "report it unless there's a reason not to" which is already sketchy to be honest, it's still crazy that they could search up my name, filter by recently called and there I'd be at the top of the list. Check the notes on the call / my profile, and what's it going to say - The same thing as my review. If you don't have that system to check, then you don't get to just "believe" that it's not based on a genuine experience based on the lack of me providing affirmative proof that it is. That is literally contrary to TP's terms, and contrary to the social contract of a review being legitimate unless proven otherwise, not the opposite.”
“I upgraded my insulin pump to 770g. Was told I was approved and told mewhat my out of pocket will be. I asked them SEVERAL times about " being approved" because I was switching jobs and would be having a lapse in insurance for 60 days ( I bought cheap coverage in case I needed a doctor or er visit so it would be coveribg). Well they dragged their feet submitting to my insurance company and it was ultimately denied. They never notified me. I went in to my acct to order supplies and saw a bill for over $12,000. So now am trying to return pump and transmitter for 670 g, which I has andxwell paid off). Got a call and said they were getting ready to send the pump. NO TRANSMITTER. I no longer have my 670 g transmitter bc it was nit compatible with 770 g. I just want them to make me whole. There is a " Buffy" who is an executive who is useless. After the dust settles I will be switching to a T slim pump. There are other insulin pump companies. This is how a mutly billion company treats a customer of 23 yrs. BUFFY IS THE WORST!!!!
Date of experience: July 28, 2023
Edit”
“Bad customer service, friendly but critical comments are not welcome and taken off the internet (trustpilot) The company is purely $$$ driven.
First time fix and putting the customer central? No way. Mind your health and keep way.”
