“Medtronic is disreputable, doesn't give a damn about patients
I have had no assistance with an URGENT ISSUE/PROBEM regarding a vital PATIENT PROGAMMER whose "On/off" switch does not work
I have from early this morning, under devastating tremor issue tried innumerable ways to get help from Medtronic
I have called Fleur Golding (their 'so called' main representative on 0407 077 155: she said she was too busy to help and told me to call 1800 652 972
I have several times tried calling 1800 652 972: I constantly get “only taking messages” responses. I have left several messages with absolutely no response from Medtronic
I then tried 180 668 670, they at least answered, but couldn’t help. They took a message.
I need a new/replacement PATIENT PROGAMMER URGENTLY. I have olive with destructive tremors and loss of balance
Unacceptable”
“My spouse has secondary insurance that was known at the time of service and they refuse to bill. They said we signed something stating not to bill Medicare but we are still waiting on said document after 4 months. By the way, I am a revenue cycle director and it appears they refuse to bill Medicare because they know they won’t receive any additional reimbursement.”
“Medtronic has no respect for customer privacy, nor preserving customer legal rights. I have been fighting with them for over 3 months to obtain USPS-mailed copies of detailed statements, showing insurance processing and final amount due. They refused to make any changes to USPS communications until I accepted their oral statement that I agree to Medtronic contacting me via email, phone call or text messages.
No, this is not an April Fools Day Joke.
Regardless of how I stated that I wanted to preserve my legal rights through paying against mailed, final bills, they refused to make the change. I had to state I would agree to their request, adding I would ignore all emails, phone calls and text messages from them. Thanks to living in Texas, a one-party state, it was perfectly legal to record the call for my attorney's review as needed.”
“Don't expect to actually talk to a real person!! Their customer support is unreachable, their AI Chatbot is a total idiot, and there is no way to send an email or text. My pacemaker is fine, but the company's patient communications are abysmal. You can circle forever through phone trees, or get your email rejected for "invalid characters or an incorrect format." Worthless!!”
“This is my 3rd pump. The catheter from the pump to my spine was found to be broken during surgery for replacing the pump due to battery life. A new catheter and pump were implanted. After surgery I had a badly pinched nerve causing severe pain. An MRI was scheduled to determine the location of the catheter to see if it were against a nerve. The Medtronic documentation states a rep should be present after the MRI to check that the pump is still working correctly. Contacted the rep that was there during surgery so they could attend the MRI. Once the rep found that the MRI was scheduled on a Sunday they said they don't need to be there and to schedule an appointment with your doctor for the next day. And that if there is an issue the pump will alarm. So then what do I do? Listen to an alarm until my doctor appointment the next day??
Very poor patient service!!”
“I would run away from this company as fast as you can. As a veteran, I can tell you that I have been waiting over 15 months for a firmware update for my insulin pump. Since it revs the pump version and enables sensor initiated basal rate modifications, I would say this is a major update. They let me know today that I would need to retake two days of remote online training in order to qualify for the same firmware update I've been trying to get for over 15 months. It's also my understanding that this is the main reason that the VA as a whole in my area has entirely dropped insulin pump support. So Medtronics customer support is so bad that the VA gave up working with them and punted insulin pump support entirely into the private sector.”
“I have a 670g Medtronic pump. The warranty ran out so I asked for a 780g pump. Because I am on Medicare it had to go through CCS Medical. They shipped the pump but nothing else to use it like the Guardian 4 sensor or 4 transmitter. The 670g stuff will NOT work on the 780g pump. So I can not use the new pump and can not get the proper stuff to use it and have to wait 3 months to get the right stuff. Nobody will help. If you are on Medicare stay way from Medtronic and CCS medical or you are screwed.”
“I have been using this company since November 2023 I have to call about my sensors often because they quit working or to say change sensor before 7 days is up it has also left burnt marks in my skin and the thing it goes in your stomach mine has gets changed every 7 days but when I take it out sometimes it is infected even though I keep it clean I never get my orders on time I usually and without my pump using my pump I have to use my regular insulin needles I still haven't even got my sensors this month and I should have got them on the 8th but don't have them to be honest I don't recommend them to anyone I need a new company to go through so if anyone knows a new company I can go through for my diabetes let me know”
“Their baclofen pain pump is being used to murder my son and they not only don't care but the machine itself and my sons records are all false to ensure no one fixes the leaking catheter that has tried to take my son twice already in 11 months. Be careful allowing machines put into your body they are like time bombs ready to go off. And they don't care.”
“My friend has been waiting a month for your overnight shipment of a controller for his back stimulator and it will probably never come. Why do your customers have to be treated like that?”
“This product is horrible. The sensors and transmitters are junk. And so is customer service. I wished I had read the reviews. I would love to find more people like me, get together and take these criminals to court.
I regret having to give a star.”
“Many problems ordering supplies. Was told everything was on auto reorder by customer service. They would only send me reservoirs but never insets when they said everything was on reorder. Last order tried charging me over 1700 for supply’s. Spoke to customer servers told them I have letters and emails from my insurance company that everything was covered . Person on phone said they can’t do anything I would just have to send to insurance every time and be reimbursed. I would not recommend them to anyone. Very unprofessional costumer service . I have never had problems before had an insulin pump for over 10 years. I’m not sure if they just don’t care anymore or are just that greedy .”
“They cost so much for supplies that only cost them .25 they think people can afford supplies even with insurance when they are charging over a thousand dollars for just one box of supplies. That is so ridiculous people in this world needs this to survive and can’t because they are Greedy. This is becoming one of the worst companies to get supplies for. When I first got my insulin pump I was just paying 100 or less. Now I am paying over 500 this is crazy.”
“I revied a flyer about this company today and tried to contact them 28 times. (800-328-0810). I went thru a series of press #s, even as a doctor and medical office, and still could not talk to a human being in the different departments. Finally after pressing a number for product "lost or stolen", a person answered, but he never heard of Medtronic. At least he spoke English. "AI" is here to stay.
Hoy revisé un folleto sobre esta empresa e intenté comunicarme con ellos 28 veces. (800-328-0810). Pasé por una serie de #s de prensa, incluso como médico y consultorio médico, y todavía no podía hablar con un ser humano en los diferentes departamentos. Finalmente, después de presionar un número de producto "perdido o robado", respondió una persona, pero nunca oyó hablar de Medtronic. Al menos hablaba inglés. La "IA" llegó para quedarse.”
“I have called Medtronic just to ask compatibility of a certain phone with my pacemaker and got someone off shore that DIDN’T know anything! These people can’t give me any good information at all. I ask for someone in the USA and was told that couldn’t happen!”
“My wife has been using Medtronic for many years, however this last time when she was running low tried to place an order with Mohamed but there seemed to be various problems but final after supplying a lot of info was told the order had been placed. It never arrived she has called back been passed from pillar to post, soken to Mohamed a few more times who has lied through his teeth. She then was put through to Terese, who would not listen, spoke over the top of her and was a rude and obnoxious person. The outcome yet another promise the supplies would be sent. A week later still nothing more calls only to find that no one had put the order through. More calls and my wife spoke to Misha who managed to reduce her to tears, however a promise that it would be sent, guess what another empty promise. We then had a call from the diabetic centre who had got involved and were told they had got very cross with Medtronic and an order was now being sent. Following day and another call, guess what Medtronic had lied again. This time I spoke with Emily, explained that these were critical supplies and they must send them. She has promised that they will and called back to say the order had now been placed.
With execption to Emily (so far) most the staff have been very rude and condescending, they have all lied trough their teeth and Medtronic it appears couldn't care less about their customers. We have asked to speak to a supervisor or memeber of managment this has been flatly refused each time, we have asked about their complaints proceedure apparently they will contact us if they want to hear our complaint!
We asked on several occasions who their reglatory body was but each time they refused to tell us, so for all those wishing to complain it's the MHRA.
As my wife works in a pharmacy we will now be looking at what can be done to steer the NHS away from using this company as we don't want others to go through the same stress and pain that we have.”
“Can't get any of my supplies in a timely manner and they don't seem to know how to run 2 insurances for their product. I can't use the insulin pump anymore because I can't get the supplies I ordered.”
“Customer service is not great. If you need tech support you're not going to get it. They don't care about if you're safe or healthy. I hate medtronic with a passion after today. As soon as I can I'm either switching to omnipod5 or I'm going back to insulin shots. They really don't care if your pump works right. I had to try to troubleshoot it myself because no one helped me.....no one. They said if I had the problem again to call back later after I told them I spent over 6 hours not getting any bolus corrections and no one could tell me why. They really don't care if you live or die or end up in the hospital.”
