“I upgraded my insulin pump to 770g. Was told I was approved and told mewhat my out of pocket will be. I asked them SEVERAL times about " being approved" because I was switching jobs and would be having a lapse in insurance for 60 days ( I bought cheap coverage in case I needed a doctor or er visit so it would be coveribg). Well they dragged their feet submitting to my insurance company and it was ultimately denied. They never notified me. I went in to my acct to order supplies and saw a bill for over $12,000. So now am trying to return pump and transmitter for 670 g, which I has andxwell paid off). Got a call and said they were getting ready to send the pump. NO TRANSMITTER. I no longer have my 670 g transmitter bc it was nit compatible with 770 g. I just want them to make me whole. There is a " Buffy" who is an executive who is useless. After the dust settles I will be switching to a T slim pump. There are other insulin pump companies. This is how a mutly billion company treats a customer of 23 yrs. BUFFY IS THE WORST!!!!
Date of experience: July 28, 2023
Edit”
“Bad customer service, friendly but critical comments are not welcome and taken off the internet (trustpilot) The company is purely $$$ driven.
First time fix and putting the customer central? No way. Mind your health and keep way.”
“This company blows. It used to be excellent and provide quality products now I sometimes get defective reservoirs or infusion sets.
I had a critical error and had to quit using the pump (it stopped working) and was supposed to receive my replacement overnight by 10:30. When it never came, I called them only to find out they never shipped the damned thing!”
“Zero empathy, with zero care for the customer. This is not the same company as it was 10 years ago. I will never do business with these evil people again.”
“MEDTRONIC IS PURE EVIL.
Medtronic devices and customer service DO NOT MEET THE BARE MINIMUM OF PATIENT CARE.
This is a vile evil company that embodies everything that is wrong with the health care industry in the United States. You are nothing but a dollar sign to them before you fall prey to their bad service and criminally defective products.
Their insulin pumps are poorly made, unreliable, user-unfriendly, obscenely expensive, and endanger your life. They refuse to partner with a company like Dexcom to pair their pumps with cgm sensor technology that actually works. They are unable and unwilling to produce cgm sensors that are accurate or reliable. Medtronic is inviting class action liability by continuing to use sensors that will fail their diabetic customers and put their lives at risk. If making overpriced, cheaply made, defective trash wasn't enough, wait until you have to call customer support. Make sure you have plenty of time off, because you're going to need it. Billing is incompetent, ordering supplies as needed is nigh impossible, and technical support is condescending.
If you want to be treated as an expendable invoice number, Medtronic is your company. If you want to be treated like a human being with the right to a decent quality of living, go to anyone but Medtronic.”
“MEDTRONIC IS PURE EVIL.
Medtronic devices and customer service DO NOT MEET THE BARE MINIMUM OF PATIENT CARE.
This is a vile evil company that embodies everything that is wrong with the health care industry in the United States. You are nothing but a dollar sign to them before you fall prey to their bad service and criminally defective products.
Their insulin pumps are poorly made, unreliable, user-unfriendly, obscenely expensive, and endanger your life. They refuse to partner with a company like Dexcom to pair their pumps with cgm sensor technology that actually works. They are unable and unwilling to produce cgm sensors that are accurate or reliable. Medtronic is inviting class action liability by continuing to use sensors that will fail their diabetic customers and put their lives at risk. If making overpriced, cheaply made, defective trash wasn't enough, wait until you have to call customer support. Make sure you have plenty of time off, because you're going to need it. Billing is incompetent, ordering supplies as needed is nigh impossible, and technical support is condescending.
If you want to be treated as an expendable invoice number, Medtronic is your company. If you want to be treated like a human being with the right to a decent quality of living, go to anyone but Medtronic.”
