“The customer service throughout Mercedes Benz slough is second to none. Every person you come across is only to happy to help with whatever inquiry you have.
We recently visited the slough dealership and it was Attila Bordas who we had the pleasure of helping us. He was 100% first class with regards to our new car, but other inquiries. All those we crossed paths with at the Slough Mercedes dealership were first class. Its a pleasure to see the younger generation so genuinely happy to help and all with a genuine smile. We are still in shock of how easy and plain sailing they made it. Thank you to all of you and a special thank you to
Attila Bordas you made our day xx”
“I went to pick up my car from Tony Oridota. We bought a A class saloon and I would like to Thank Tony for all the help from start to finish .
I cannot praise him enough. i had come in to just have a look and he found the car i wanted the same day.
I also found his colleague Vishal to be helpful.
Thank you for finding my car”
“My wife and I went to pick up my car from Tony Oridota this morning . We bought a blue C Class and service we received cannot be faulted was excellent and went more than a mile to ensure we received all the information and both my wife and I would like to Thank Tony for all the help from start to finish .
I cannot praise him enough and am sure he will go far in the company he found the car same day I initially saw and from start to finish the matter was concluded in 14days . I also found his colleague Vishal to be helpful.
Thank you for finding my car
Mercedes Benz luck to have Tony and Visal”
“Went to pick up my new A Class today and loved the massive red velvet bow Farhad had put on the covered car before the big reveal. He has been brilliant through the whole buying process and nothing is too much trouble for him. A top salesman who goes the extra mile - and I love my Jupiter Red car.”
“I would like to say a big thank you to Vishal for making this experience the best the way he made that surprise for me it was the best he is such a nice person so for me he is the best salesmen. I would like to say thank you to Mercedes-Benz as well you are lucky to have such a salesmen like vishal.”
“We originally went to view an ex-demo GLA. The salesman Farhad explained that for less money we could buy a new GLA so that is what we did. Farhad was very helpful and answered all our questions and the delivery was within 3 weeks.”
“I recently bought some parts from Mercedes Benz Slough and the staff was very helpful, especially Derek and the parts manager. They went out of their way to help me.
I would highly recommend this branch and will definitely use it again in the future.”
“Recently purchased a second user vehicle from the Mercedes garage in Reading. Their representative Lorenz, provided an excellent service without being the "pushy" salesman and spent time answering my questions and offering helpful suggestions.”
“Thank you for the service and care provided by your seller, Tony was very helpful and provided the necessary information for me to make the GLC purchase decision.I hope that tony keeps his services up to the level of customer demand. I am very satisfied.”
“Tony our sales man was very courteous, keen but not pushy. The car is lovely but missing a tyre repair kit and the grey boot tidy. Good service and we felt special.”
“I had the pleasure of meeting Tony at Mercedes in Slough. Vishal called me the first time about what I was looking for and asked me to come to the showroom I was unable to on that day.
I got a call from Tony that he had a car which I might be interested in, I went in to see the car, went for a test drive and just as I was going to put a deposit the car had been reserved I was disappointed so was Tony.
He found me another at Beaconsfield, I went to see it and I liked it. Tony was very professional in his approach which I really appreciated. He went through everything about the car with me, did not rush me into buying the car. I went to see the car again with a friend. We tried to negotiate a better price, but wasn't able to.
I have nothing but praise for Tony in his professionalism and helpfulness when I bought the car.
Thank you Tony and all the best”
“I got a call from Tony (very nice gentleman), he asked me what I was looking for and I told him.
He then called me back to say he had a car that I might be interested in. I went to the showroom and met Tony very pleasant he showed me the car, went for a test drive and I was going to put a deposit but the car was reserved. He was very disappointed. He eventually found another car in Beaconsfield, I put a deposit down and went to see the car on Saturday.
Tony was helpful in the whole process of me buying the car. He explained everything about the car. The price could have been better (with a little more discount) I tried but to no avail. It was a pleasure to deal with Tony I have my car and enjoying driving it. I would also like to thank Vishal who was there as well.
Thank you Tony, all the best”
“Cant fault the customer service when I comes to buying a car from them but soon as there issues with the car after only owning it for 3 weeks they aren't interested and not willing to help resolve the issues and when they did get back in contact regarding one of the issues there saying it’s at my own expense ! So after 3 weeks the car is gone and I have gone back to Audi ! I’ll never own a Mercedes again and certainly won’t be back to Mercedes Slough !”
“Terrible garage, appalling customer service has totally put me off ever buying a Mercedes from them again. There is a culture of lying and cover ups in the garage, the horrible toxic environment in this garage seems prevalent from the sales floor right the way up to management. Avoid Vertu at all costs!”
“CAREFUL! Absolute Clever Betrayal Manipulated Misleading Service. Full of liars. Full of unprofessional excuses. Keep dragging delivery of our Car. Used our identity illegally. Took our money and still holding it even cancellation occurred after 7th day of their Stupid Dragging. Head of this branch, Branch Manager struggling to understand who appointed them. DO NOT USE MERCEDES SLOUGH! USE ANOTHER BRANCH.
UNSURE, ASK ME AND YOU WILL BE PROVIDED EVIDENTIAL BETRAYAL SERVICE OF THESE CULPRITS.
14 DAYS STILL NO REFUND OF OUR DEPOSIT
TAKING THEM TO MOTOR OMBUDSMAN”
“Disgraceful, manipulative and liars.
Before We purchased a used 2021 A200 AMG Line Was sent a personal video giving us a full transparency condition report, and was advised on the video that the car was almost perfect condition apart from 2 stone chips that had been repaired and a small mark on the rear bumper that was going to be professionally repaired before delivery. The car was also described as 1previous owner and would be come with 2 keys. THIS WAS NOT THE CASE .
The car was delivered with a key missing and instead of the 2 stone chips there was 100s on the the lowest bumper that was not shown on the video and not advised, and instead of 1 owner there was 2 when we finally received the V5 The so called professional repair Mercedes of Slough had completed on the bumper was shocking with overspray on the wheel of the car and on the plastic trim. They agreed to send me the spare key but this has never happened, they agreed to re paint the bumper.
( BUT ONLY IF I GAVE THEM A 5 STAR REVIEW WHEN ASKED BY MERCEDES. ) This is pure blackmail and even worse just shows what the Mercedes reviews are really worth, please consider carefully before purchasing from this dealership. I should have known what this dealership was like when the Business Manager advised that they were going to charge me an extra £600 as we did not want finance, because Mercedes provided a deposit allowance, after I called several dealers who all advised this is not true the dealership agreed to the original price. They never return calls, you can never get hold of anyone, truly a shocking and misleading dealership that uses Mercedes reviews to blackmail customers. I can’t believe they can be allowed to continue.
We have reported this to Mercedes and stated that dealerships should not blackmail customers to lease a false rating, MERCEDES will investigate.”
“I was sold used e220d with Mercedes guarantee in view to contact any Mercedes dealer in the country to help me with any problems. I contacted Mercedes Southampton to resolve a safety issue with window screen washer within 48 hours of me buying the car and they told me that they can’t deal with it until end of of the year. It is a safety issue..!!! I am so …. so disappointed in Mercedes . I always had a Mercedes but I now have to think again... I can’t use my car for few weeks because my problem is not important to Mercedes southampton.. shame on you Mercedes. I will be contacting Mercedes head office about keeping their guarantees and their promises to their customer .”
“Terrible experience using the part department.
I ask for parts and Rusal on counter tells I should use Brentford as they better there and give better service. really? if I wanted to go to Brentford I would go myself. why are Slough telling me to use other business. am I wrong type of customer for you? do you not like taxi custom anymore? bring back mr Jas”
“Our car was in Mercedes slough for repair after 4 days of repair , my husband taken car to work and it stopped in motor way and there was some leakage from car . Worst service and rude people working there”
“Poor service and utterly rude from a member of the sales team. Thats if you can call him a sales rep, got everything wrong! Avoid Slough Mercedes! Go to Ascot or Watford, nicer reps there and you feel like your dealing with adults rather than school leavers!!!!”
