MFI Medical Reviews

Name: MFI Medical
Address: 10695 Treena Street, Suite 105, San Diego, California
Rating: 4.67

4.7 Rating 2,912 Reviews

94 %

of reviewers recommend MFI Medical

Company Reviews

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Visit Website

Phone:

8588317718

Email:

info@mfimedical.com

Location:

10695 Treena Street, Suite 105,
San Diego
California
92131

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I still have not received my centrifuge.”

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Posted 4 years ago

Hello Bonnie, Thank you for your review and recent order! We emailed your tracking information to the email you used to place your order. Please use that tracking number to check any delivery updates. Estimated delivery for your order is April 28th to May 7th. As of today, FedEx tracking estimates delivery on May 5th. If you have any questions or need further assistance with your order, don’t hesitate to contact us by phone or email. Thank you, MFI Medical

Posted 4 years ago

“Do not expect quick service! The shipping (even with the fastest expedited service) is over a week!!!! And when attempting to reach out to customer service, I still haven’t received a call back. It’s not worth the frustration! Seek alternatives!”

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Posted 4 years ago

Hello Elizabeth, Thank you for your honest review. We appreciate your understanding with our manufacturers. This item is factory new and ships directly from the factory. We estimate the time our manufacturers will take to prepare your equipment plus standard shipping (5-7 business days, not 2 days) and provide an “Estimated Delivery” (near the “Add to cart” button on every product page). If an item is in stock ready to ship you will see a next business day estimated delivery date. Unfortunately, Wallach was unable to ship your order until 4/20. Your order was delivered on 4/21. As a reminder, expedited shipping applies to shipping only. If the manufacturer is behind on production we have to wait until the product is available before we can ship it out. Once we ship it out then it would ship at the rate you select. We provide free standard shipping on all orders shipping within the contiguous U.S. If you ever have any questions as to how long manufacturers will take to ship please contact your account manager and they would be happy to confirm prior to you placing your order: https://mfimedical.com/pages/find-your-account-manager If you have any questions or need further assistance with your order, don’t hesitate to contact us by phone or email. Thank you, MFI Medical

Posted 4 years ago

“Unfortunately, company uses independent shipping which delays arrival of product significantly or charges high shipping prices.”

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Posted 4 years ago

Thank you for your honest feedback Elizabeth. Unfortunately, Amazon is the only e-commerce brand that is also a logistics company. MFI Medical is strictly a medical equipment supplier. We always choose the shipping logistics company that offers the least expensive option. We appreciate your understanding and value your business. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thank you, MFI Medical

Posted 4 years ago

“I received 1 book, expecting to get 4. Can you tell me if the other 3 are available, or if if I should expect them?”

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Posted 4 years ago

Hello Carol, Thank you for your honest review. It looks like your order was for item #DJO-621060-001; Your Healthy Back. There are 5 options of books you can select from. Each option is an individual selection of quantity 1. If this is not the correct book you should have received please contact your account manager and they would be happy to assist you with an exchange. https://mfimedical.com/pages/find-your-account-manager Please don't hesitate to contact us by phone or email. Thank you, MFI Medical

Posted 4 years ago

“In a nearly 500 dollar transaction, I received the wrong product after it took nearly two months to be delivered. Terrible”

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Posted 4 years ago

Hello Tony, We appreciate your honest feedback. If the item you received was ordered by mistake or you received an incorrect item your account manager is available to assist. Our team will work closely with you to ensure you are satisfied. We know manufacturer and shipping delays are disruptive and we appreciate your understanding. Thank you, MFI Medical

Posted 4 years ago

“Advertisement of equipment listed was not accurate, then it was discounted slightly. Upon arrival again it was falsely advertised. Again adjustment in price was made. Upon testing equipment 4 of the 6 machines required repairs in the amount of over 5000.00 dollars in parts alone. So much for refurbished equipment. Pricing then negotiated again. But was invoiced for the full original amount exceeding the discounted amount of 8900.000 dollars. PO # 1001973502 I certainly hope that we see a refund of the overpayment. Total invoice should have been 6000.00 only.”

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Posted 4 years ago

Hello Kent, Thank you for your honest feedback. We conducted an in depth review of your order and see that this was in regards to your order for Mar Cor WRO 300 H Portable Water Purification Systems. MFI decided to stop offering this type of unit due to satisfaction concerns and offered you several options including a free return and full refund. It looks like we were able to offer another option which you preferred over returning the units and the full refund. We are very sorry for the frustration and glad that we were able to offer you multiple options to resolve the issue. We are always looking to improve and your feedback is valued. Thank you, MFI Medical

Posted 4 years ago

MFI Medical is rated 4.7 based on 2,912 reviews