MFI Medical Reviews

Name: MFI Medical
Address: 10695 Treena Street, Suite 105, San Diego, California
Rating: 4.68

4.7 Rating 2,850 Reviews

94 %

of reviewers recommend MFI Medical

Company Reviews

Product Reviews

Info

Visit Website

Phone:

8588317718

Email:

info@mfimedical.com

Location:

10695 Treena Street, Suite 105,
San Diego
California
92131

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I placed my order April 18, I was sent 2 different emails with different delivery dates..." delivery date of May 2, now the END of JUNE ...RIDICULOUS”

Helpful Report

(San Diego, 92131) - Posted 1 year ago

Thank you so much for taking the time to share your feedback about MFI Medical. We really appreciate the time you took to let us know about your experience. We apologize for the delivery date mix up and the incredibly long wait time you have experienced - that must have been really frustrating. We will do our best to remedy this situation for you. Please reach out with any questions.

Posted 1 year ago

“Terrible service! My equipment is not here, and no one will call me back. Scam!!!”

Helpful Report

(San Diego, 92131) - Posted 1 year ago

Thank you so much for taking the time to tell us about your experience with MFI Medical, Natalie. We are sorry for the terrible service you received and for the fact that your equipment is not here, and no one has contacted you. We want to make sure that your experience with us is better in the future. We will be sure a team member reaches out to you ASAP to resolve your issue

Posted 1 year ago

“Don’t waste your time and money. The delivery dates are never correct and when you try to reach out to customer service, no one answers the calls I don’t want to give you a call back if I were you I will try another company.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with MFI Medical. We’re sorry that the promised delivery dates did not match up and customer service was unhelpful. We are eager to make the necessary changes to improve customer satisfaction.

Posted 1 year ago

“I didn’t get a receipt”

Helpful Report

(San Diego, 92131) - Posted 1 year ago

Thank you so much for your feedback on MFI Medical. We appreciate you taking the time to let us know about your experience. We apologize that you did not receive a receipt. Please reach out to us so we can ensure you get the information you need. Thank you again for letting us know about your experience.

Posted 1 year ago

“I contact thru chat they told me that they are going to send me a email 4 hours later I decidw to place the order and shipping was very poor”

Helpful Report

(San Diego, 92131) - Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback, Victor. We truly appreciate it! It sounds like our customer service and shipping let you down, and for that, we apologize. We want to do better, so we appreciate you taking the time to share how we can. Once again, we thank you for your time and valued feedback!

Posted 1 year ago

“TOO MUCH MAIL”

Helpful Report

(San Diego, 92131) - Posted 1 year ago

Hey James, Thank you for your feedback. We apologize you are getting too much mail. If you have any questions or need further assistance with your order or to unsubscribe, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 1 year ago

“I'm still waiting on my sales tax refund on my order. So far no one wants to provide any answers as to the sales tax exempt status. The order has already been processed but the taxes haven't been removed. I would think the sales team would let us know before they process and start to ship the order. No really impressed”

Helpful Report

(San Diego, 92131) - Posted 1 year ago

Hey Shirley, I apologize for this issue. I will reach out to our team right away and ensure this is resolved for you. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 1 year ago

“Terrible costumer service communication gap”

Helpful Report

(San Diego, 92131) - Posted 1 year ago

Hi Donna, We would like to help you with your order. And I apologize our service has not met your needs. I will have our representatives reach out and see if we can resolve any issues. Thank you for your feedback, MFI Medical

Posted 1 year ago

“I never received my order from 11/17/2022, I contacted you & asked to cancel order requested credit back to card still have not received as of 1/27/2023. Contacted Susana Ruiz still no response.”

Helpful Report

(San Diego, 92131) - Posted 1 year ago

Hi Felecia, Thank you for your response. I apologize for this issue. I will reach out to our team and figure out what has happened here and ensure you are refunded ASAP. I apologize again for the delay Thank you for your review, MFI Medical

Posted 1 year ago

“Bad business policy. Not upfront about availability of items when order is placed. Will not recommend”

Helpful Report

Posted 1 year ago

Hi Manohar, We apologize for not meeting your expectations. We do have lead times on most our online items, we will do our best to list those on as many more as possible so this issue doest't occur. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 1 year ago

“ordered influenza testing kits from the company's website and there was no indication of a profound delay. The expected delivery date will likely be past the peak of flu season, the remainder of the kits will likely go out of date before next flu season. if you need reliable customer service and timely availability of products this would not be the vendor for you.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your honest review. The global supply chain crisis has affected shipping transit times, and we appreciate your understanding. Our team is diligently working with our partners to get up-to-date shipping estimates. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 1 year ago

“I am still waiting for my order confirmation and receipt”

Helpful Report

(San Diego, 92131) - Posted 1 year ago

Hey Zachary, Thanks for your review. I apologies you have not received your confirmation and receipt. I have reached out to your sales representative to send those to you. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 1 year ago

“Never record order. It’s been 3 months. All I get is an occasional email that tells me they will let me know when item ships.”

Helpful Report

Posted 1 year ago

Thank you for you order. We will continue to send weekly updates regarding your order. As a reminder, you are able to cancel you order for a full refund or return within 30 days of delivery through our automated returns center. Feel free to reach out to us at any time.

Posted 1 year ago

“Sorry to say the worst After-sales Support ever! Have been trying to reach them since I purchased but nothing happened! 20 days post order and still no parcel and no tracking number!”

Helpful Report

Posted 1 year ago

Hello Nora, Thank you for your order. We had to order some items to our warehouse first before we can ship to you due to the international shipping address. We have two of the three items ordered ready to ship and are just waiting on the final item. Feel free to reach out to our team with any additional questions.

Posted 1 year ago

“Absolutely appalling experience. I have a child with cerebral palsy and was recommended a machine to help him. I paid in good faith and never received the item. Every 2 weeks, an order update would arrive pushing out the expected date again and again. My money was taken with no sign of a product. Totally unacceptable. I will make sure to tell anyone who will listen not to shop with you, exploiting parents of children with disabilities. I’m still waiting on my refund and all this while my child is without the therapy, when I could have purchased from somewhere else.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your honest review. The global supply chain crisis has affected shipping transit times, and we appreciate your understanding. Our team is diligently working with our partners to get up-to-date shipping estimates. It looks as if this order number has been completely refunded... If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 1 year ago

“Hi I believe your behaviour on this bussiness is so poor, becuase I frequently ask you to comfirm our payment arrival in your account but we didn't get any response sofar. We request also a dummy invoice prior pickup up to be mentioned as only PC LABTOP DELL. Too in total value of 500usd. We just waiting your reply soon. Thanks Th”

Helpful Report

(San Diego, 92131) - Posted 1 year ago

Hello MOGHAMES INTERNATIONAL FZC, Unfortunately we do not show an order on your account. We would encourage you to reach out with an order number for reference and we would be happy to help you Thank you MFI Medical

Posted 1 year ago

“web site indicated "in stock" Sales order indicates 4-6 weeks for delivery”

Helpful Report

(San Diego, 92131) - Posted 1 year ago

Hello Christopher, Thank you for your order and review. The estimated delivery date shown on the item page, during the checkout process, and on your order confirmation page stated "Estimated Delivery: Oct 28th to Nov 4th". Let us know if you have any additional questions or if you would like us to cancel and refund your order.

Posted 1 year ago

“They took over a long time to ship my product. I had to call to find out where my device was. I will never order from this company”

Helpful Report

Posted 1 year ago

Hello Herline, Thank you for your honest review. The global supply chain crisis has affected shipping transit times, and we appreciate your understanding. Our team is diligently working with our partners to get up-to-date shipping estimates. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 1 year ago

“I received a $100 discount code to sign up for notifications but it didn’t work at checkout”

Helpful Report

Posted 1 year ago

Hello Robyn, Thank you for your honest feedback. Our development team is constantly looking to make enhancements to our website. Suggestions are taken into consideration and greatly appreciated! We apologize the code did not work and will look into this issue. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 1 year ago

“Been trying to contact you for two weeks about the order #64055 and no account managers are available at the end of every wait on the phone call.”

Helpful Report

Posted 2 years ago

Hello Kirill, Thank you for reaching out. Our team is looking into this and will be reaching out immediately. We appreciate you letting us know. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 2 years ago

MFI Medical is rated 4.7 based on 2,850 reviews