“Used countryside mix bag with success for around 2 years. Last month MW sent the wrong bag (salmon & veg) which we only realised after opening it as the packages are very similar. Our dog does not tolerate salmon (loose stools) therefore the bag was of no use to us. MW could understandably not accept a return of the opened bag but refused to offer any sort of recompense for their error leaving us stuck with a £53 bag we cannot use.
I was offered a £2 refund because the salmon+veg was £2 less than countryside mix and they had the cheek to call this a 'gesture of goodwill'! I was offered a conversation with a nutritionist which was pointless as I know my dog tolerates countryside mix.
It appears they would rather lose a regular customer than take any amount of responsibility for their error.”