“Avoid Buying anything from Minerva Beauty at all costs! My wife and I purchased 3 product shelves from Minerva Beauty and Prior to placing the order, I called customer service and wanted to find out if the shelving was pre-assembled, as the website says some assembly required. The customer service rep confirmed and assured me these shelves were pre-assembled all we had to do was put on the glass shelves. Upon arrival the were not pre-assembled, disappointing to say the least, but here they are so I will just assemble them.
After taking everything out of the packaging I started to attempt to take out the screws that were pre-installed in the bars. To be honest, even if they came out easily it would make more sense to have these in a bag, it is a lot of wasted time take these long screws out. Unfortunately, I spent about 30 minutes trying to unscrew the screws and could only remove a few.
I went to home depot and bought tools that I could work with, unfortunately this now became a two-man project, so I hired my maintenance manager where I live. We started working with the new tools to take the bolts out, we got many of them out but still many would not come loose, we went as far as putting the Allen Wrench Hex Key in the bolt and hammering them to loosen. Again, many of these we still could not loosen. Finally, we had to take Channel Locks and heavy-duty Pliers I held the bar in place, and my guy turned them, this got off the rest, we damaged many of the exterior portion of the bolts because of this.
Overall, we spent 4 hours loosening the screws / bolts to finally assemble, a nice product in the end but the worst experience in my life with furniture assembly. This is not counting the initial time it took me in the beginning and going to home depot to purchase tools.
I reached out to customer service and shared my experience and asked for a refund for the cost of hiring someone and the tools which was about a third of the cost of the shelves not counting the shipping. I asked noting for my time or inconvenience or anything for the damage on the shelving itself.
I got the run-around for several days and finally the manager Bryan reached out after sending email saying I was going to do a charge-back and share my experience with the BBB and Social Media platforms. I spoke with Bryan and explained the situation again in a nutshell.
He said the website says there is assembly required and he cannot imagine it would take two people to do this? Seriously, I wasn’t asking him to imagine, I was explaining what happened, everyone here seems to think it is fine and normal to spend 4 hours to remove the bolts because they were machined on and customers do not matter. I do not understand people anymore, stay away from this place everyone.
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“There a RIP off and customer service is incompetent I called twice asking for specific things that would work for plumbing for sinks and made a purchase . They weren't what I asked for and had to pay shipping both ways costing me over $500 and no shampoo chair units. If you want a reputable company go with buy rite beauty they were great”
