“12 bad reviews on the Better Business Review and bad reviews everywhere.
I wish I would have taken the time to research this company. I have ordered from them in the past. Terrible customer service in the past, I have no idea why I chose to order again. 10 styling chairs arrived late at 6:30 pm with missing 1 palette. We only had the top of the chair, the hydraulic bottoms were missing. During the day we had given away our old chairs and kept 5 good ones. Thankfully we at least had 5 to operate the next day. The next morning the shipping company tracked down the bottoms in California. We are in Florida. The next day I had 10 chairs booked , I called Minerva to ask if they could receive the pieces from California then knowing they are 6 hours away we could drive from Florida to Georgia to get what we needed from them to complete our set. Emily told me that she would need a couple of days to find our order even though I told her the shipping company said they were in California. This is where the issue lies with Minerva. Emily was ignoring everything I was saying. She did not care that the next day I had 10 chairs running full tilt. All she had to do was call this lady to confirm that the chairs were in California but no, she was on a power trip and because I got frustrated with her, she kept on her power trip and milked it for all she could. I explained to her that if we were going to drive there we need to know soon because that is a 12 hour round trip. She said first she had to track down the missing palette but it's in California and she can't talk to anyone until the following day. I said please talk to this lady from the shipping company. She did not like the fact that I was telling her what to do. I asked to talk to a manager. She said he is not available. Just short. Not willing to help me at all. I said well when will he be available. Again short. I don't know. It was like pulling teeth. She did not want to help me at all. She finally said he is in a meeting. It was absolutely ridiculous trying to get her to problem solve with me. I said I just need to know if my husband can get the parts because he can start the drive now. It was already 10:30 am. We began our conversation at 9am. When the manager Bryan finally did call me back instead of saying I'm so sorry I was in a meeting. Let's figure out how we can get these chairs to you he literally said this is Brian. And then went silent. No apology , nothing. silent. To the point I said hello are you there? are you going to talk? He said Emily told me they need to locate your chairs. Imagine my frustration. I said no we have confirmed the chairs are in California, I just need a yes or a no from you the manager if my husband leaves now can we pick up the parts. I said if he leaves now he can be there aproximately 5:45 or 6pm. I noticed you close at 6pm. Will someone be there to give him the parts. HE SAID "WE CLOSE AT 6 I cannot guarantee that someone will be there". I almost fell over. I scarcasticly said let me tell my husband to don't dare stop to pee or get gas because they might not be there when you arrive. I said ok you're telling me if my husband hits traffic and he just drove 6 hours you will not wait for him do you see how ridiculous this sounds??? You are not trying to help us!!!! I was fuming!!! I asked to speak to his manager, he said it was the owner. I said I would like to speak to the owner. He said they are not allowed to give out the owners information.
I wish I could say it all ended there but it did not. The manager responded to my emails immaturely and with no empathy whatsoever.
Avoid this company like the plague.”
“Avoid Buying anything from Minerva Beauty at all costs! My wife and I purchased 3 product shelves from Minerva Beauty and Prior to placing the order, I called customer service and wanted to find out if the shelving was pre-assembled, as the website says some assembly required. The customer service rep confirmed and assured me these shelves were pre-assembled all we had to do was put on the glass shelves. Upon arrival the were not pre-assembled, disappointing to say the least, but here they are so I will just assemble them.
After taking everything out of the packaging I started to attempt to take out the screws that were pre-installed in the bars. To be honest, even if they came out easily it would make more sense to have these in a bag, it is a lot of wasted time take these long screws out. Unfortunately, I spent about 30 minutes trying to unscrew the screws and could only remove a few.
I went to home depot and bought tools that I could work with, unfortunately this now became a two-man project, so I hired my maintenance manager where I live. We started working with the new tools to take the bolts out, we got many of them out but still many would not come loose, we went as far as putting the Allen Wrench Hex Key in the bolt and hammering them to loosen. Again, many of these we still could not loosen. Finally, we had to take Channel Locks and heavy-duty Pliers I held the bar in place, and my guy turned them, this got off the rest, we damaged many of the exterior portion of the bolts because of this.
Overall, we spent 4 hours loosening the screws / bolts to finally assemble, a nice product in the end but the worst experience in my life with furniture assembly. This is not counting the initial time it took me in the beginning and going to home depot to purchase tools.
I reached out to customer service and shared my experience and asked for a refund for the cost of hiring someone and the tools which was about a third of the cost of the shelves not counting the shipping. I asked noting for my time or inconvenience or anything for the damage on the shelving itself.
I got the run-around for several days and finally the manager Bryan reached out after sending email saying I was going to do a charge-back and share my experience with the BBB and Social Media platforms. I spoke with Bryan and explained the situation again in a nutshell.
He said the website says there is assembly required and he cannot imagine it would take two people to do this? Seriously, I wasn’t asking him to imagine, I was explaining what happened, everyone here seems to think it is fine and normal to spend 4 hours to remove the bolts because they were machined on and customers do not matter. I do not understand people anymore, stay away from this place everyone.
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“There a RIP off and customer service is incompetent I called twice asking for specific things that would work for plumbing for sinks and made a purchase . They weren't what I asked for and had to pay shipping both ways costing me over $500 and no shampoo chair units. If you want a reputable company go with buy rite beauty they were great”
