“Don’t ever use this company. They wait for children to turn 18 to do the claim and take a big chunk of it. Plus poor service where I have repeatedly been asked to send documents and no progress of case. Plus every time a different staff member takes it on. It’s like chasing a ghost company! Ridiculous and frustrating it has still not been resolved a straight forward accident where people has accepted his fault. Wish I never dealt with this company, not worth the time prolonged not the rudeness of them.”
“Pretty good service!
The app they have doesn't update you that well but if you call or email Minster will give you updates. Very happy with the outcome and everything was quite speedy. My contact Mandy managed to get a 50/50 outcome in a quite difficult case because both parties denied fault and blamed the other!”
“Absolute joke company. They were recommended by our insurance company, which is shocking as Minster Law is beyond terrible.
Takes at least 40mins to get through and then the person on the phone either apologies and says they don't know why it hasn't been done or that the person I spoke to previously has done it wrong.
It's the last thing you need after a crash.
They don't return calls or emails, in fact there's no contact at all unless I've phoned them.
AVOID THIS COMPANY they're a joke!”
“DO NOT USE, NOT TO BE TRUSTED. I have had nothing but trouble communicating and getting anywhere, it has taken 4 and a half months since my consultants appointment to still not have one and it will take a minimum of a month more to get the mess up of information I do have complete at addition costs using there special orthopaedic consultant. I have been lied to, miss communicated with, left in the dark, totally had over by this rabble of un professional idiots. they can stick the claim I'm not interested any more they have worn me out, made me ill and totally savaged me with miss information. PLEASE AVOID THE COMPANY AND PREMEX”
“They were useless in getting my car accident claim sorted. They don't phone back - evade calls and are economical with the truth. Avoid using them at all costs.”
