“Stay away do not use . My claim has been going on for over 4 years and my claim hasn’t moved since December last year . A very poor service and a shocking customer care”
“Shocking company. The worst company I've ever dealt with. Don't return calls or emails. Pass you from one incompetent person to another incompetent person. Really poor is an understatement. If you could minus stars I would. DO NOT USE THIS COMPANY.
How this company is allowed to trade.
I'm getting in touch with the FCA.”
“No communication skills
incompetent to the limit
favorite phrase (we apologise)
In 3 years all they have done is registered the claim
5 separate handlers in that time so far
AVOID AVOID AVOID
should have read the reviews before taking them on”
“AVOID AVOID AVOID
Communication is abysmal.
Staff invariably unpleasant.
Progression exceedingly poor.
Lack compassion on any level.
Failed to act on medical advice.
I have yes to encounter one person a Minster Law who shows any degree of basic competence.
I do NOT recommend”
“I advise anyone who has the misfortune of signing with Minster law to contact your insurer to request they do not act.
They have acted without consent. Added signatures to documents I didn't sign and often lied. They are slow, untrained and unprofessional.
I have had issues with every single step, needing to manual chase, call and email to get even the simplest items completed.
I am taking this forwards to the ombudsman and SRA. Avoid them like a plague”
“Absolute sham of a company. I've just made my 11th complaint to them which is a waste of time as the acknowledge and do nothing. It's been 4 years since my accident and in that time, they lost my initial claim report, didn't file to the write track, gave me a doctor who made up his own report and listened to nothing I said and I've been ignored for months on end, multiple times. They do nothing unless I chase them and even them the action is short lived, before they ghost you again. They don't even have real solicitors handling the cases, even after reporting them to ombudsman, it's still just paralegals doing nothing. Totally useless and I can't believe my car insurance company recommended them. AVOID AT ALL COSTS”
“🌟 Grateful Beyond Words 🌟
There are experiences that simply leave a lasting mark — my time working with Michael Andrew is one of them. After struggling for weeks, I finally found someone who truly listened, cared, and delivered. Michael was patient, professional, and incredibly understanding. He kept me updated, gave honest guidance, and never made me feel rushed or overlooked. 🌷 The outcome was fantastic, but it’s his sincerity and warmth that I’ll remember most. Thank you, Michael, for turning frustration into relief, and uncertainty into peace. You’ve earned my highest recommendation and lifelong gratitude. 💖”
“Update:
Following the previous review a senior team leader said she was personally reviewing my file and would update me, that was 4 weeks ago!!
Not heard a thing from “Rosemary” since, so I guess it’s not just the call takers who are the core of the problem with Minster Law, it’s all the way to the top!
Guess I will have to go through to the SRA to get them to step in!
Avoid Minster Law either directly or if your insurance company refers them, they are incapable of fulfilling any obligations and promises!
Original review:
Absolutely useless, following an accident in late 2022 I was passed to Minster Law by my previous insurers, what a mistake that was.
Everything is done at a snails pace if at all!
With confirmed injury to my neck, arm and hand from the accident, they tried to persuade me to go with a whiplash injury settlement, telling me it would take longer to pursue to injury claim!
Of course I was going to pursue the claim as more than a whiplash injury, because it was clear from my pain and medical and physiotherapists it was much more significant.
In February this year the “independent specialist” noted in his follow on report that I needed a part 35 report doing, to which I agreed and send clearance to use all my medical records for the purpose in early March!
Since then nothing has been done! Until I pushed and pushed in a weekly call to them, now I find that they only filed for this in August!!
Now I am told that as it is nearly 3 years they need to file for an extension, one handler saying it’s filed with the 3rd party, another says it the courts! Do they even know what they are doing???
I have asked for the last 12 calls for a call back from management, but still no calls!
Still no part 35 report, although it appears that the handlers don’t understand what one even is! Often referring to it as a part 45 and telling me they are waiting for approval for an MRI scan.
Oh by the way, still no call from management, but then I was told a few calls ago that there has been no management in the office for 4 weeks around that particular call, which I find hard to believe.
I just need answers and for them to do what they are being paid to do! It no one their either knows what they are doing, knows how to tell the truth l, knows how to make a call back or knows how to do the job!
It’s been a farce from start to this point, with no sign of finish!
If you are lead to minster law by any route, say no thankyou! Find a different company to represent and claim for you, because Minster Law are demonstrating that can’t or won’t fulfill their promises and obligations.
Let’s see if I get a call from management now?!!??”
“I have to say Paige Wilson Wood is a credit to the Company. When the procedure was dragging on frustration crept in, I contacted her and she was outstanding.
She listened to my concerns, was understanding and sympathetic. She resolved any outstanding (and future) issues promptly and efficiently.
Regular emails kept me in touch with the process. Her telephone manner was first class, pleasant and professional. Needless to say the communication was extremely reassuring.
The matter is now resolved and monies have now been paid into my account. I trust the Company realise what a valuable employee and asset they have, she is extremely employable.
Thank You Paige for your excellent service, it was greatly appreciated.”
“I have never known anything like this before I have been waiting for my claim to be resolved now for almost 2yrs !!!.. wouldn't mind but the other driver admitted liability within days of the accident”
“I had a positive experience with Minster Law Ltd.
Kingfisher House, Peel Avenue, Wakefield, WF2 7UA.
They dealt with a claim against a major European motorcycle manufacturer and its authorised dealer in the UK. This successful claim was the result of a catastrophic mechanical failure, resulting in a serious injury road traffic crash.
Communication was always excellent and advice clear.
Thank you Alex McBride and William Lee”
“Absolutely shocking service and would advise anyone to stay clear of this firm, had no correspondence unless I chased them, lost signed documents and informing me that a loss of earnings would now not be taken into consideration after receiving all information regarding this nearly 3 years ago and is still on going.”
“Minster Law should be struck off .
If you are unhappy with Minster Law as I am report them to the
Solicitors Regulations Authority 0370 606 2555 the legal ombudsman is very limited in helping .
The reviews on Trust Pilot don’t seem to be accurate but on this site they do.
Sadly & I mean very Sadly I have to give them ML a rating to put this review up .”
“2021 my accident was and over 3 years later nothing is resolved I refused a medical report as I wasn't happy with what was written and was told if I refuse it I would have to pay £2500 for a new report which I had no choice to agree too I've had around 5 case handlers its been a long long process and your made to feel more of an inconvenience than a client”
“I've had a personal injury claim with minster law since November 2023 due to a car accident.Nine months on I am still waiting for the claim to be settled. I was offered a settlement figure which now needs to be confirmed and settled
Ive rung and emailed minster law several times for updates on my claim. I am being constantly ignored by them and have said that If I do not receive an update I will go to another company.
Their customer service is shocking and I would advise anyone to avoid this company”
“I had a car accident almost two years ago and was promised all the help ext I needed I had my medical then all I did was ring check no updates from these promised call backs nothing then they sent me for a orthopedic medical which was a waste of time felt like a set up I also got offered 850 pound pay out I said no an was told that first refusal is usual in the mean time constantly battling with them for updates nothing also they said to check ink for updates told me to put my loss of earning sick notes ext on I did an they lost them for me to loose 1400 pound they couldn't even access my medical records from the hospital properly again having to give them constant instructions no one person was allocated to me it was a thousand an one not knowing what one said to the other then after all this I walked away being robbed an given 371 pound these people are a waste of space this money does not cover the amount I lost from work or the phone calls I made I would never touch or use these again or would I recommend these incompetent staff non helping supposedly legal team to any one I'm glad it's all over for me not to deal with any more but I lossed more than I gained with these joke of a firm”
“Stay away
Stay away
Stay away
This company is unprofessional
Untrained uneducated
They have dodgy medical doctors who I will be exposing
Staff that will ring you and try scaring you
And don't even help you but try to accuse you
The stress they have caused me beyond a joke unreal”
“Do not allow Minster law to represent you under any circumstance.
After car accident in July 2022, in which the other party admitted 100% liability I was put on to Minster Law by my insurance company.
It is now February 2024 and I have still not received any compensation for my injuries. In fact, they don’t even communicate or respond to emails, so I have no idea where we even are with my case!
I received a phone call from them back in November last year, in which the person I spoke to admitted that there were serious problems within the company, but couldn’t go in to details over the phone. They agreed with my complaints and apologised and also admitted that my file has just been sat in a tray for the last year and nobody has even picked it up to look at it.
He said they would now be working on it and will contact the other drivers insurance company and they have five days to respond, so he promised I would be contacted again in a few days with an update. That was three months ago now and I’ve not heard a word from them!
Also, that was the only contact I’d received from them since December 2022!
I have had to now involve the Legal Ombudsman to try and resolve this matter.
I repeat, avoid Minster Law at all costs!
Read the other reviews yourselves, I only wish I had before allowing them to represent me.”
