Misfits Market Reviews

1.22 Rating 108 Reviews
C
Happiness Grade

Misfits Market have a Customer Happiness Grade of C. Customers love their prices but are unhappy with their refunds.

A-

Price - Excellent

83.33%
Industry Average
So far it seems my local groceries have better variety for cheaper prices, yes organic as well! Maybe here in NYC it’s Just convenient, but not less expensive!
- Janet
B-

Delivery - Average

66.67%
Industry Average
Waited over a month for the first delivery but my cc was billed instantly.
- Donna
My latest delivery has prompted me to research what others are saying about this company & the quality of produce that is delivered.
- Anonymous
E

Refunds - Difficult

42.31%
Industry Average
Of the five boxes I have received, only one came without issue. The last two have had many items rotted. Customer service is horrid and the refunds don’t match the inedible products. I recently had to throw out over half the items and they offered me a 20% discount. Customer service is terrible and the box comes hot. Not Luke warm, not room temp, hot to the touch. Go elsewhere
- JP
Vegetable box was nearly holding it was water logged the ice pack was ruptured going on all the food. Box was upside down everything was wet and clammy. I called and was hung up on 6 times then I tried again and the phone was busy over 15 minutes I gave up I want a full refund and a nice person to talk to about this incident. It'd terrible that this happened but the man who answered should of been kind to me
- Karen Hatzikostas
I did contact them and they don't refund or resend.
- Kathleen Sedgwick
C-
59.15%
Industry Average
Of the five boxes I have received, only one came without issue. The last two have had many items rotted. Customer service is horrid and the refunds don’t match the inedible products. I recently had to throw out over half the items and they offered me a 20% discount. Customer service is terrible and the box comes hot. Not Luke warm, not room temp, hot to the touch. Go elsewhere
- JP
The stuff is moldy or brown (the broccoli is yellow - DANGEROUS) and truly disgusting . I have to throw away a lot of gross produce. No telephone - only e-mail. 3 weeks for customer service to respond, then "Gee I'm sorry - here's a small refund, won't happen again" But it does. Cancelled. Stay away.
- Anonymous
They are greedy and they have absolutely no customer service.
- Anonymous