Misfits Market Reviews

1.4 Rating 323 Reviews
D
Happiness Grade

Misfits Market have a Customer Happiness Grade of D. Customers love their prices but are unhappy with their returns process and refunds.

A-

Price - Excellent

82.35%
Industry Average
I have had a great expirence with Misfits. It is exciting to be able to pick my veggies for my next shipment. They look as good if not better than the produce on the store shelves. They use minimal packing material which I love. The price is great for the value, looking forward to being a customer for a long time!
- Retta
We have been customers for almost a year now. Most of the products look similar to what you would get in the store, no obvious problems. We get the larger box for a family of three and usually gobble up all of the contents, no problem. Every time I have had a missing item or any problem whatsoever I simply snap a photo and send it to them and they are very responsive. Within a day or two they have returned my money and apologized. A missing item or two does happen fairly frequently so it’s important to check. Despite that, we are sticking with it. We are eating much healthier than ever before! Though many of these products might be available in a grocery store near me, the convenience and the price and the fun of opening the boxes makes it worth it!
- Robin
They were not washed which was okay with me, for the price, and all my add on's were there.
- Anonymous
B-

Delivery - Average

68.75%
Industry Average
I enrolled in Misfits before seeing these reviews! Honestly, I got a little nervous. BUT, I just got my delivery and it's awesome! Everything is in good shape, and I received everything ordered. I want to put it out to anyone questioning signing up: give it a try. So far so good for me (albeit one delivery) but I'm so happy to help reduce food waste and to support organic farmers. :)
- Mary Ellen
I was charged Sept 27 for my first oder. By email I was told delivery date was extended three different times. I never received my order and my requests for service have been ignored other than “we will be in touch with you within 48 hours”. - been three weeks now- I cancelled subscription but they tried to charge me for a second box anyway. Just lucky that I lost my credit card and had it cancelled the day before!
- Ridgely
First, the delivery was scheduled for Friday and it only came on Saturday.
- Luiza R.
F

Returns Process - Difficult

0.00%
Industry Average
Returns & refunds - Not likely to ever see this because they do not answer their emails.
- Robin
E

Refunds - Difficult

42.00%
Industry Average
They did refund $6 of the $28 order when I reported it.
- Jeanne
The only thing that has kept me as a customer is that you consistently validate and refund each and every mistake.
- Anonymous
The only way I knew the order had been cancelled (by Misfits) was because of the refund to my bank account of $20.
- Anonymous
B-
68.42%
Industry Average
Other than one order getting waylaid a few days due to a significant snowstorm in the East Coast, we have been very pleased with the product, packaging, and account flexibility of Misfits Market. I am very happy to recommend this service.
- Anonymous
I’m over the moon with this service. Fresh, organic, and at a discount, what’s not to love? And it comes directly to my door. Customer service is fantastic. No membership fees. I get the small box for myself and it is plenty for a weeks worth of meals. Plus, by shopping in this way I’m eliminating waste of good food, saving time, and keeping myself safe by staying at home? I highly recommend Misfits Market!
- Dawn Murphy
For 2 people that eat a LOT of veggies it is great! If there is damaged produce they credit right away, the customer service is outstanding! The produce is always great quality.
- Donna