Shabby. Reviews

3.9 Rating 1,164 Reviews

72 %

of reviewers recommend Shabby.

3.9

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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About Shabby.:

The UK's Favourite online store for Furniture & Accessories

How quickly does Shabby. resolve customer queries?

Helpful Report

(10 months ago)

Greater than 39% of reviewers feedback is Shabby. takes over a week to resolve customer queries.

Helpful Report

(10 months ago)

88.89%

Industry Average

“ So pleased with the service..delivery was very quick and the mirror is gorgeous...havn't finished decorating yet or would have sent a pic. Thankyou i will recommend you to friends.😁 ”

- Michelle Coleman

“ Beautiful rug which unfortunately did not suit our decor. Contacted customer service who were very helpful in arranging a return. Would definitely purchase from this company again ”

- Nicky Hutch

“ I was a previous customer of shabby so I was reluctant to order again due to not ideal service. However I noticed they were under new management and as they still stocked a throw I liked, I took a chance. I’m glad I did. The service was both personal and impeccable and my items received promptly. Would definitely not hesitate to use again. Thanks ”

- Mel

Shabby. Reviews

Customer Service - Good