“They used to be a great site & had no problems until a year ago, my last 2 orders from months ago were never filled and they blocked me. Good thing it was on credit card so I can be refunded, it's time to call the Hartford police and get them shut down.”
“Business Information
The Music Unit, LLC
241 Ledyard St Ste B16
Hartford, CT 06114
Complaint Summary
Complaint Type: Consumer to Business Complaint
Nature of complaint: Sales Issues
Problem description:
On April 4th, I ordered a number of T--shirts from MixUnit.com, a webite that sells various music-related product. They also do business as MixTape.com and are listed through the BBB.Org site as The Music Unit, LLC. The purchase was made for $214.95. I had double ordered one shirt and followed up immediately with a request through the Customer Service portal on their website to please simply credit that back. From then on, I heard nothing. I kept trying: Through the portal and direct email. No response. On the 7th, they charged my credit card. On the 11th, I DID receive a response that stated they had credited my account - for the double ordered shirt. That's it. No tracking detail, nothing about the other shirts. Interestingly, as soon as I received that email, I then was hit with almost a dozen fraudulent attempts on the same card, all of which came from the Oakland/San Francisco area. If you look at the BBB profile, the lack of contact and product is something others have experienced , as well. The owner is Mr. Michael Rios. I have found multiple telephone numbers for him. None are answered, while one, which is in their billing descriptor, does noit identify the company and is not serviceable due to "trhe mailbox being full." I am going to refer this to the CT Attorney General as a possible conduit to fraudulent activity (ie. passing the card info to others). I have sent an email to the company letting them know that I am going to dispute the charge through my CC company and that I will have reached out to CT BBB and the AG's office. This stuff needs to stop. It is criminal behavior, not simply bad business practices. They have an F Rating on BBB.Org: https://www.bbb.org/us/ct/hartford/profile/music-store/the-music-unit-llc-0111-1003706 Awful customer experience comments here: https://www.complaintsboard.com/mixunit-b124317 Here: https://www.sitejabber.com/reviews/mixunit.com Telephone numbers: (860) 296-2922 is not in service; 888-MIX-UNIT (649-8648) is not in service; (860) 209-7376 - this from the billing descriptor through my CC - unidentified/mailbox full.; (860 216-6602 - call will not connect; Fax: (860) 371-2854. - number is not in use.
Desired Resolution: Billing Adjustment”
“DO NOT ORDER FROM THESE CROOKS!! I used to order all the time from them and had absolutely no issues. I placed another large order 2 months ago and have heard absolutely nothing back from them. It just says my order is processing. There is no way to contact these scammers. It's ridiculous. Please do not waste your money ordering from these clowns!!!”
“I purchased from mix unit a couple of years ago and I received my order on time.
This time I spent over $400 and have been waiting for my order for over a month.
They don't have a phone number to speak to anyone
They reply to emails with some nonsense about the owner being in the hospital (apparently they have been using the same excuse for over two years)
They have time to update their website but can ship your order out.
PLEASE SAVE YOUR MONEY AND PURCHASE FROM SOMEWHERE ELSE BECAUSE YOU WILL NEVER SEE YOUR ORDER...
I have requested a refund but have not heard back from anyone.”
“It is a damn scam dont purchase there. I have been waiting for over 4 months and as soon as a mentioned a refund because I didnt want to wait anymore they stopped replying.”
“If I could give them negative 5 stars I would!!, I ordered 4 cds from them November 9th and never got them...I called the number listed..emailed them..even went threw PayPal and no response 5 weeks later!!..never ever waste your time with this site!!”
“They used to be good over a year ago but now if you order anything expect to wait a month or longer to receive it. I suggest using PayPal or credit card so you can get a refund because you will never hear from them. I had to file a dispute with PayPal to get my refund.”
“All Employees at MixUnit will be Judged for their actions... RIP to the Owner of MixUnit.. Y'all have taken money from the loyal customers... Thieves don't care...”
“Do not order from this place. They are SCAMMERS!!!! it's been a month now since I placed the order and never received my packaged. When I go check the status of my order on their website, it says that it's shipped but never got any tracking number. Sent them numerous emails and asked someone to call me and never ever heard back. Avoid this website !!!!!!!!!!!!”
“I ordered over a month ago have not received my order have tried contacting them sent dozens of emails no response the site should be removed and shut down I did business with them years ago was always decent but last couple times have had issues this being the worse nobody should buy from them unless you like throwing money away”
“I ordered 2 CDs 2 mos ago. I messaged many times no answer and eventually disputed the charge with my CC company. I just recieved the 2 CDs in the mail Today and they are impressive. The quality and presentation would have been well worth the wait. I'm gonna place another order and give them the time they need!”
“Ordered 200 euro worth of cd's about a year ago!!! Never received them, nor did I get my money back... this shop is a big scam and should be sued. DON'T BUY NOTHING FROM THEM!!!”
“Still waiting on a order from 9/25.I asked for a refund and that took 4 months for a response Still no product or refund.Stop taking orders and clear out the backlog.”
“I placed an order in November 2022. Order still says “processing”. No working phone number for them. I have tried to contact them using their site and no one emails backs or calls me. Took my money no problem!!! SCAM!!! DO NOT WASTE YOUR TIME OR MONEY!!!!”
“I got the same exact email as everyone below. Absolutely ridiculous how they can't even refund and cancel orders or give an ETA on when orders will be shipped. It's a shame as they were great in the beginning but that is no longer the case. And the craziest part is the site is still up and taking orders. If the owner is in the hospital, don't take more orders.”
“I agree with the people writing the reviews on this site. It haven’t always been bad like this I been ordering from them for years. But now when you try to get orders. They don’t deliver, you can’t reach out to anyone and it’s frustrating. And this has been going on for a while now.”
