Mobile Phones Direct Reviews

1.8 Rating 181 Reviews
C
Happiness Grade

Mobile Phones Direct have a Customer Happiness Grade of C. Customers love their customer service but are unhappy with their refunds.

C-

Delivery - Average

55.56%
Industry Average
delivery was supposed to be the next day, unfortunately I ordered the phone over two weeks ago.
- Anonymous
I posted the device on the same day 9th through Royal Mail Special next day delivery which I have paid 9£.
- Anonymous
Twice now I’ve paid upfront for advertised, in stock next day delivery iPhones, they run the credit check take the big deposit then show awaiting stock with no estimated delivery date, I waited 2 weeks on the first attempt before cancelling ordered a different iPhone now the same - if you don’t have stock say so
- Anonymous
E

Refunds - Difficult

45.45%
Industry Average
I finally received a new, undamaged iPhone, the whole ordeal has been an absolute joke and I am yet to receive any form of refund for the time I have been without what I’ve been paying for.
- Anonymous
As they were unable to fulfil the contract they offered a full refund, and as a final insult then said they would sort out the pac code and for me not to do anything.
- Anonymous
After a 15-minute call with advisor Shanna and her manager Matt (or Matthew), they offered a meager £10 refund.
- Nadeem akbar
80.65%
Industry Average
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- Reed C Newman
Don’t know what everyone’s whinging about. Got my iPhone 11 in two days. Customer service was the same as everyone else. Unlimited calls text and data for way cheaper than anywhere else I could find. ⭐️⭐️⭐️⭐️⭐️
- Luke
Great value and service.
- Billy