Mobile Phones Direct Reviews

2.0 Rating 201 Reviews

24 %

of reviewers recommend Mobile Phones Direct

Company Reviews

Questions

Metrics

2.0

Based on 201 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Mobile Phones Direct?

Helpful Report

(1 week ago)

You can contact Mobile Phones Direct by Telephone, Live Chat and Email.

Helpful Report

(1 week ago)

33.33%

Industry Average

“ Unfortunately, my box was damaged, prompting me to contact customer service. ”

- Nadeem akbar

“ The customer service has been appalling, no continuity or communication between departments. ”

- Anonymous

“ Terrible customer service, make you feel small , laugh at your mental health issues Shouldn't be in business anymore should refund everyone they have screwed over ”

- Ashley Sutton

Mobile Phones Direct Reviews

Customer Service - Bad