“I receive my linens very quickly. They were the same quality as the hotel where I first experienced them. I was very happy about that. However I did not receive a shipment notification email as promised and the order was not complete. I had also ordered a robe which did not come with my water and now must call the company to find where it is.”
“I am TECH challenged, TBI was very hard to order! They took phone order to then email back that they couldn't and went into my junk mail - found two weeks later when checking on order...”
“Ordering from the web was painless, and the robe was shipped quickly. However, I've been trying daily to exchange it for a different size and no one answers the phone; and no one returns phone calls. The shipping document very clearly states that customers who want to return a product "MUST CALL FOR A RETURN AUTHORIZATION." They have a great product, but customer service, at least for non-commercial customers is poor at best. Update. The company replied to my comment that they have a form on the website for making returns. I had found the form and have filed it. They are supposed to send me via email a UPS label to print. Update 2. I've now filed the webform twice and still have no reply from the company. I've provided my phone number as well as my email address. This is unfortunate and frustrating because they do have a good product.”
“When I ordered the robe - the color looked different online. I was a bit deceived by the color "stone." The monogram is good though, I just wish I had a different color.”
