“This company is the Real Deal, and I will purchase from Monarch Cypress the next time, for myself or when when considering a gift! Besides, the free shipping is wonderful, and the package was delivered very quickly.”
“Your robes are amazing. Thank you from the mother who was never stressed by wet towels left by her teen on the bathroom floor. Your quality is outstanding. My children's robes were passed down and then given to the cousins. Your robes are always a big hit!”
“I love these sheets. They are so soft and luxurious. First slept on them at the Mission Inn. The only negative is it took almost four months to order the sheets because they were out of stock.”
“BUYER BEWARE! THIS COMPANY IS A NIGHTMARE TO WORK WITH! Brief History: I ordered 2 robes on 9-12-2026 for a total of $219.90. Once these robes arrived and I was able to see them in person I was not happy with the feel or the quality (particularly for such a high price), so I initiated a return request through this business' online return form. After one week of not receiving any sort of response to this request I tried calling multiple different phone numbers that were listed online for this business and was unable to reach a single person. You can't even leave a message! The phone just rings endlessly. I then submitted yet another return request through the same online return form and also sent a contact form to the business through their own website. I still received no response whatsoever for another week thereafter, which forced me to initiate a dispute with my credit card company, which is something I never do. It was only after opening a dispute with my credit card company that this business FINALLY sent me an email with a return label via email on 9-30-2026. I went to UPS the same day that I received the label and then emailed the customer service person back to let them know to expect the robes. Per UPS this business received these robes on 10-6-2026. It is now 10-22-2026 and this business has yet to refund my money. They have claimed that they are unable to give me any sort of refund despite having received these robes back because there is still an open credit card dispute. I have called my credit card company multiple times now and confirmed that this dispute was closed out on their end back on 10-1-2026. My credit card company further confirmed that there is nothing more that they can do to assist because this was technically a valid transaction and the dispute has now been closed. I forwarded all of the documentation about this over to this company so that they didn't have to take me at my word, but they are still refusing to refund my money. I have never had such a frustrating experience from a business. The way that they do business is frankly unconscionable. Do not say on your website that you allow for returns when you clearly do not. You are intentionally deceiving your customers and defrauding them out of their hard earned money. For all of these reasons I would highly recommend that you NOT give this company your business. This has been an incredibly frustrating experience for me and I am simply hoping to spare future potential customers from having to endure the same aggravation.”
Hello Jennifer,
Thank you for your order, and we are sorry you are not pleased with the products or customer service.
We received your order on September 12, 2026. You submitted a return request form to us on September 28th, 2026. You also filed a dispute with Shopify regarding the order and were refunded by Shopify immediately on September 28th, 2026.
We had to dispute your dispute with Shopify since we had not yet received the goods when you disputed the charge on September 28th 2026, the same day you requested a return label.
You were provided a return label on September 30th, 2026, and we received the goods by October 6th, 2026.
Because the initial dispute was created, the bank will now take up to 75 days to resolve the matter. Unfortunately, we cannot expedite any banking disputes.
Please reach out if you have any questions or concerns.
Thank you,
Monarch Cypress
“We ordered these because we really liked the chamois robe for use after getting out of our hot tub. They're comfortable and dry quickly-perfect for a nice soak!”
“I'm a fan of waffle-weave bathrobes, and the robe I recently purchased from Monarch Cypress checks all the quality boxes plus a big bonus: high quality at a more reasonable price than competitors. I'm also a long-time spa industry professional, and at Voelker Gray Design we recommend waffle-weave robes to clients. Now our recommendation will be Monarch Cypress.”
“After enjoying the microfiber/plush robe in my room at an Omni Hotel, I googled and found that I could special order one online. I chose periwinkle blue microfiber with white plush lining and piping, in the One Size Fits All Ladies. It arrived in just a few days and is beautiful! I love it.”
“This is my second robe from cypress. It's the best robe I ve ever used. The fabric quality is not the same as the first one I bought ten years ago but still very nice. Hoping this one last me that long too”
“Absolutely LOVE my new robe. It is heavyweight, just as I wanted! The diamond waffle weave on the exterior is exactly what I was looking for, while being plush soft and warm on the interior. It fits well... with material to spare, and is nearly full length. This is the robe I have been looking for, for a long time. Thank You!”
“I purchased this product for my husband and I so we could capitalize on a lint-free lifestyle and I must say that I am very happy with the product and the monogram. The robe is soft, big and exactly what we were looking for. Customer service was very responsive when emailed. Tip: more colors would be awesome… maybe red or pink. Thanks!”
