“I highly recommend Monarch Cypress. I purchased a robe for my daughter and she loves it. It’s soft, warm and beautifully made. The customer service is exceptional. They are very responsive and go above and beyond to help.”
“Monarch Cypress is very accommodating and easy to do business with. This was my first experience with this company. I ordered a robe for my daughter for Christmas and it wasn’t exactly what she wanted. I had no problem returning original robe and reordering another. She absolutely loves her new robe! The people at Monarch Cypress were so nice!”
“Although I like the quality of the monarch robe, I ordered , I very much dislike that it is one size fits all. I drown in it. I’m now faced with having to take it to a dry cleaner to get the sleeves taken in and have it altered closer to my size. I am 5’ 5 1/2”, 130 pounds as a reference.. I cannot return it either because I had it embroidered with my initials. I am disappointed with my purchase for these reasons.”
“I dearly love this robe. I purchased one years ago from a hotel while in Savannah, GA and have just about worn it out. I've been looking for a replacement and finally found it again through the Monarch Cypress web site. It's cozy, not bulky. The lining is ever so soft. The robe washes beautifully. I am just delighted to have my second one.”
“I purchased two 14oz hooded robes that we like very much after the following events. After I ordered, I never received any shipping information, and after a few days, I emailed and asked if I could change my order to 16oz robes. No answer from anyone. A few days later my robes arrived, again, without any shipping information being shred with me at all. The package had a tear in the outer plastic, and also the plastic the robe was in. The robe had some ground in dust/dirt that I was worried wouldn’t come out in the wash. I emailed customer service again, and asked what I should do. Days later, after no response, I washed the robe that was dirty in hopes that it would come clean. After two washes and liberal stain remover, it is perfect. Monarch Cypress sells a great robe. But their customer service is terrible.”
“Besides it being too large for a small size ordered, I was displeaesed with the quality of stitching. I removed many loose threads hanging for the robe and belt. I would return it for a petite”
“I ordered two robes and wanted to return one of them. The company’s phone number is not active . I sent an email to customer service with no response . Their return policy is essentially non existent or a scam”
Hi, I am not sure what number you called. We were closed between Christmas and New Years so maybe that was the reason. You should have received an email back from customer service after we returned for the new year. Also if you click on customer service there is a link to our return and exchange form. Thanks
“This wasn’t a fuzzy comfortable robe as I had expected. It’s stiff and my daughter won’t wear it. If her name was not monogrammed, I would have happily returned it.”
“Love my bathrobe which I received as a birthday present. My granddaughter told me she needed one and I ordered her one. She loves her bathrobe and was impressed with the quality and softness. The highlight of her present was the monogram which made her present extra special.”
“I ordered 4 robes for Christmas for my daughters and I to remind them of an amazing spa day we shared, and they are incredible. I am officially a “robe” person now, just wearing it around the house as they are. We keep exchanging pictures of when we are wearing it. Luxurious and, as one of my daughters said, “so boujee” 😊”
