“The company was out of stock of the color I wanted, so I emailed them. They got back to me the next day to inform me that it was back in stock. Great customer service, and fast shipping as well.”
“I was looking for an aniversary present for my wife. I asked customer service to suggest a robe. I gave them my wife's height and weight and told them I wanted a warm absorbent robe. I got a very quick response and purchased the robe they reccommended. My wife loved it.
Great product. Great customer service, Great Company.”
“I discovered these dreamy robes on vacation. From the label I tracked the company and contacted them. They sell several different styles and colors of robes. I told them where I stayed and they emailed me the exact style I was looking for. They were so helpful. Excellent customer service and awesome robes.”
“I bought one 20 years ago and it lasted forever. Time to buy a new one and a quick Google search of the label brought me to the Monarch site and I ordered one just like what I had and loved. Well made and super-comfortable. Excellent value for the quality.”
“My husband and I discovered and enjoyed the Monarch Cypress sheets at a B&B we stayed in this summer. We investigated where to find them and ordered them on the way home from our stay! They arrived 2 days later so service and delivery was excellent. They were packed beautifully too....it was almost sad to have to take them apart and put them on our bed. The fabric we loved is just as wonderful but they don't fit our bed well. I guess hotel queens are somewhat bigger or I don't know, but they are way too big for our mattress. They hang way too long on the sides and the bottom sheet ripples in the middle from not being able to pull them to the top and bottom tight enough to make them lie straight. So in the end we still love the sheets but just were disappoined with the fit.”
“I love Monarch!!! I love everything I have purchased from you. I first saw your name on a hotel bathrobe in a Niagra Falls Hotel. I looked you up immediately and purchased a bathrobe. That was about 10 years ago. Since then I have become an AirBNB host and I use them in all my homes! I love the new ones I got. They have a plush collar, however they are lightweight enough to dry quickley. So important for the homes we host!”
“I love your sheets but would if you would sell the sheets separately instead of all sets. I have a Sleep Number bed and have to buy their fitted sheet but would love to purchase a Monarch Cypress top sheet.”
Dear Nicole
There are two options for sheets, microfiber(polyester) and cotton/lyocell versions. You ordered the cotton/lyocell version. You probably used the microfiber version at the hotel. That is probably why you think (correctly) that they are not the same. The sheets you purchased, however, are actually a higher quality than the microfiber as they are made with natural fibers and not polyester.
