“Hello,
Please don't trust this company.
They closed my account in April, without explanation.
After this I received one refund of flight in my account, and I requested just to access to my account for get the refund and never answer me.
Its a scam company.”
“Absolutely horrid customer service…
Absolutely horrid customer service don't help an constantly closing complaints saying resolved when asnt been, will not answer my questions just ignore them with sorry no explanation , been 4 weeks and still trying get answers just brushed off constantly, when call they tell you wait for email reply which either don't get or if do week later with resolved sorry , NOT RESOLVED ,TREATED DISGUSTINGLY ,IGNORED ,MIGHT AS WELL JUST PUSH ME UNDER A BUS WASTE OF TIME AVOID AVOID AVOID ,close your account without warning without actually good reason took them 3 weeks actually tell me closed account closed my parnters as well for no reason at all and when I tried speak prove with screen shots they no reason close my account or partners they just say sorry or try tell me my complaint is resolved , far from it , I wouldn't be surprised if just a robot no actual humans how poor the customer service is , can not answer any my actual questions, made my life so HARD work and actually lost money now 😡😡😡😡😡”
“Absolutely horrid customer service…
Absolutely horrid customer service don't help an constantly closing complaints saying resolved when asnt been, will not answer my questions just ignore them with sorry no explanation , been 4 weeks and still trying get answers just brushed off constantly, when call they tell you wait for email reply which either don't get or if do week later with resolved sorry , NOT RESOLVED ,TREATED DISGUSTINGLY ,IGNORED ,MIGHT AS WELL JUST PUSH ME UNDER A BUS WASTE OF TIME AVOID AVOID AVOID ,close your account without warning without actually good reason took them 3 weeks actually tell me closed account closed my parnters as well for no reason at all and when I tried speak prove with screen shots they no reason close my account or partners they just say sorry or try tell me my complaint is resolved , far from it , I wouldn't be surprised if just a robot no actual humans how poor the customer service is , can not answer any my actual questions, made my life so HARD work and actually lost money now 😡😡😡😡😡”
“My account was blocked over 6 weeks ago and i have provided everything asked for. I have close to £10,000 in my account and I am stuck in another country with no access to my funds. I have written countless emails and called countless times. Their customer service puts you on hold for 20mins and cuts out. They don't ever pick up the phone. This company is a fraudulent company without a doubt and the UK government has to do something about this. They will ruin a lot of people. I just need my money out of this company immediately. My complaint mirrors a lot of complaints i have read on this platform.”
“They closed my account with no reason or explanation. When i wanted an explanation they send me this message: "Please refrain from contacting our Customer Support team as they do not have access to the necessary information."
So i should just forget about them. It is all good.
What a bunch of thieves.
This is illegal in most of the world. They will find out the hard way... Avoid this "company" at all costs.”
“My account was closed and I provided new bank details. Told money will take up to 28 working days to arrive to new account. It's been 2 months with no money and I have already lost my home and have debts from money burrowed. How can a bank make a customer homeless and not care about their well being. My emails have been blocked so they don't receive them. I call and get no answer but that it is the way. I request to speak to the manager and get placed on hold for up to 10 minutes and then phone put down. What is this? The worst service I have ever received. Disgusting. Transfer my money and I will wash my hands off Monese. Will never recommend and will put the word out not to use.”
“Normally excellent service BUT all good things comes to an end.
I chose to use Monese due to the flexibility they offer, but lately that has apparently become a joke to them, i guess that's the bad thing when they become bigger and bigger.
I currently have an incoming transfer from a Danish bank to Monese, but due to the sender, by mistake was sending this transaction in GBP instead of EURO, Monese support is telling me that the transfer is returned to the sender, and this will take 5-10 work days.
First thing first no transfer within EUROPE or for that matter the world should take that long.
I know this has happened once before, back then Monese was able to take action and get the money to the account, BUT apparently previous good service level from Monese has gone down, now a days they don't care and say they return the funds to the sender.
Besides that in general restrictions on the cards from monese is what you can call a joke, you cant use them in gas atm or similar, they also deny use on a long list of different money services.
Monese apparently also limits where you are allowed to transfer funds, you can only do transfers within europe for some reason, not internationally.
Chat support had a general answer time of below 30 mins before, now it has gone up to 1 hour+
And if they need additional information, they keep your chat open for hours and hours with no reply.
So in short i can't advise anyone to make a monese account, since by now the service level is bad, i can only imagine it becomes even worse from now on.”
