“SCAM ALERT. Account got closed for no reason. It has been one year and I still haven't got my money back. No use sending emails or calling helpline. DO NOT open an account with them.”
“Warning.Be very very concerned if you are thinking of opening a Monese Account. Just don't! I had a Monese account for 3 years. All was good. I started to have problems with payments being authorised at places like the post office for foreign currency and then after a trip abroad they blocked my payment to Barclaycard when the statement came through, when I backpaged to try again a 'suspician of fraud' warning came up?!?! Paying Barclaycard?!?!. I then get an account message to say that my account was under investigation and to send them copies of my eBay Payslips and proof that I paid my taxes? I don't work for eBay and never have so I was very confused by this and sent proof of my payslips for my actual job - it's all very intrusive and weird but you know you are on a hiding to nothing if you don't comply with these things. I received a response to say these were no good and that they wanted my eBay Payslips? Confused and worried, especially after reading 1000's of posts in forums where Monese have blocked accounts for no apparent reason and frozen money that people still have not received back years on I started to withdraw and transfer as much as I could. I responded, politely, you cannot speak to anyone by the way, and repeated that it was impossible to provide payslips for a company I didn't work for and that my only association with eBay was selling a few items , privately, not as a business, from time to time. Recently I had had a little clear out and my eBay statement shows about £580 in the last 90 days. I told them this and also Checked with the inland revenue as to whether you are supposed to include eBay income as earnings. I didn't think so and they confirmed that if it is less than £6000 and your own stuff not items purchased to trade and make a profit from they don't need to know. I advised Monese of this....guess what, 5 minutes ago I saw a message to say they had closed my account. My app was blocked and laughably I was invited to comment on how my communication with them had gone although when you click to respond that was blocked too. So beware. Monese will debank you for insane reasons. To be honest I couldn't say whether I was communicating with a real person or AI, I did screen shot the messages though so at least have a record of communication. Obviously they don't give any reason why they have closed my account and the message they did send has no explanation just a reference to Industry policy so in effect weasel words. I am left questioning how evil I must be. Anyone reading this and thinking there is more behind this, I promise you you are wrong, I used the account for bills and shopping and my salary was paid in by bank transfer. Very boring. Monese clearly think having any association with eBay is worse than murder, imagine actually being employed by ebay! The social stigma! well, at a Monese party anyway!. Now I have to see if I will get my money left with them, over £4000 or join what appears to be a very long line complaining to the ombudsman. In any case there appear better alternatives with better reputations offering more for less. Very best of luck if you do decide to bank with them. Russian Roulette played with 5 bullets chambered not 1! I am now going to contact every money help site and newspaper I can to warn as many people as possible.Take care you have been warned. I was judged by Monese and found wanting...what will they ban you for? Shopping at Sainsbury's?”
“SUPPORT - schlechter geht nicht..
Antworten Sie einfach auf meine Emails.
Trustpilot ist ebenso korrumpiert und löscht alle negative nachrichten. Ich gene doch meinen Kundennummer bei MONESE, warum löschen Sie die Wahrheit!!!!!!!! Wie können andere Kunden von Scammer bewahrt werden!!!!!!!!!
Monese Request #6327229”
“I wish I could give a zero but its not possible. I downloaded Monese, tried a £5 deposit then after my satisfaction downloaded it on my new cellphone. After trying to login they blocked me and reassured I would be contacted shortly. Its been almost 10 days and no response even to my countless emails asking for assistance. I thank God I didn't put my salary in this bank, would've been lost forever. Avoid and protect yourself, ZERO respect for their customers.”
“Blocked my account with no reason, trying to reach them nearly a year now. And nothing. 0 communication.
My money was stolen by them.
Thats all i can say. Fraud. How do they exist 🙄”
“Monese stole the money from my account and there is no reply. now the account is closed. I email the customer service every day, but it still remains the same .they won't tell you where your money goes. Never deposit money in monese.”
“As others have said there is no real support. Email replies are irrelevant and don’t take into account and calling them / requesting call back is pointless. Requested closure rather than continue to use them”
“Blocked my account for 7 days had no notification . Cannot speak to a live agent it’s automated phone line . Received generic emails that was no use . Take your money and run do not trust Monese”
“The essence of a bank is customer service and Monese's customer service is non-existent. I wish it was bad but existent, but it literally is just an email that doesnt work. People dont reply. I have sent tens of emails, phone calls, FB messages to address an urgent matter -- and no reply. Monese is a big embarrassment for the VC community and for UK regulators who have allowed such a company to exist. Monese is the Theranos of the banking world.”
“Hi, My monese account has been closed and I have provided my other account information to get my money back but after around 3 months and several follow up email, I did not hear anything from monese and I don't know when will I receive my own money back which I urgently need.”
“Can you answer me?
Or call?
All my money blocked 8th day.
Reactivate my account or send my money to another account.
I will complain.
This is insane.
What i am waiting?”
“PLEASE NOT OPEN MONESE ACCOUNT
This bank is scam and stolen the costumers money !
Closing account without any reason.
And not answering phone or emails.
What I get only automatic emails. My OWN money more than 5000 pounds on my account and I have no acces to my OWN money”
“DONT OPEN AN ACCOUNT WITH THESE PEOPLE, PLEASE DO YOUR HOMEWORK FIRST, THEY WILL LET YOUBOPEN AN ACCOUNT THEN BLOCK YOUR ACCOUNT ONCE YOU GET MONEY IN IT. I opened an account after reading a promotional page about selling unwanted lockdown items, I thought I have those so did everything they said and followed everything they said to do, only for them to block my account after 10 days when I had money in it. It has now been over a week and have sent email after email after email, with no response, tried calling but no one to speak too, so they now have a lot of money which I cannot access and cannot speak to anyone as the customer service have not answered a single message. PLEASE DONT USE THESE UNPROFESSIONAL AND UNETHICAL PEOPLE, THEY WILL TAKE YOUR MONEY THERE ARE SO, SO, SO, SO MANY PEOPLE ON LINE THAT THEY HAVE DONE THIS TOO, IF YOU WANT TO KEEP YOUR MONEY, OPEN AN ACCOUNT WITH SOMEONE ELSE DO NOT USE MONESE.”
“I have an account for over 2 years and it really gets on my nerves I am trying to reach costumer service through the phone for over half a year and I can not open an euro account through the app can someone assist me I BEG i have my money in there . I ve been waiting on the phone for an hour, for half a year i have been trying the option for someone to call me back no one does, and to be honest I rather talk on the phone than emails to get such a general reply like this one, awful costumer service and it gets worst by time.
I need someone to assist me is that possible?”
“Do not use this company if you want your money safe! They steal, they block your account without any warning and they are not replying to your emails. Disgusting customer service!”
“MONESE = SCAMMERS - customer relationship management is a fraud, they do not read e-mail and they lock your account without any forewarning. after 40 days all the money inside are still not available and they didn't send them back. Scammers.”
