“Can you answer me?
Or call?
All my money blocked 8th day.
Reactivate my account or send my money to another account.
I will complain.
This is insane.
What i am waiting?”
“PLEASE NOT OPEN MONESE ACCOUNT
This bank is scam and stolen the costumers money !
Closing account without any reason.
And not answering phone or emails.
What I get only automatic emails. My OWN money more than 5000 pounds on my account and I have no acces to my OWN money”
“DONT OPEN AN ACCOUNT WITH THESE PEOPLE, PLEASE DO YOUR HOMEWORK FIRST, THEY WILL LET YOUBOPEN AN ACCOUNT THEN BLOCK YOUR ACCOUNT ONCE YOU GET MONEY IN IT. I opened an account after reading a promotional page about selling unwanted lockdown items, I thought I have those so did everything they said and followed everything they said to do, only for them to block my account after 10 days when I had money in it. It has now been over a week and have sent email after email after email, with no response, tried calling but no one to speak too, so they now have a lot of money which I cannot access and cannot speak to anyone as the customer service have not answered a single message. PLEASE DONT USE THESE UNPROFESSIONAL AND UNETHICAL PEOPLE, THEY WILL TAKE YOUR MONEY THERE ARE SO, SO, SO, SO MANY PEOPLE ON LINE THAT THEY HAVE DONE THIS TOO, IF YOU WANT TO KEEP YOUR MONEY, OPEN AN ACCOUNT WITH SOMEONE ELSE DO NOT USE MONESE.”
“I have an account for over 2 years and it really gets on my nerves I am trying to reach costumer service through the phone for over half a year and I can not open an euro account through the app can someone assist me I BEG i have my money in there . I ve been waiting on the phone for an hour, for half a year i have been trying the option for someone to call me back no one does, and to be honest I rather talk on the phone than emails to get such a general reply like this one, awful costumer service and it gets worst by time.
I need someone to assist me is that possible?”
“Do not use this company if you want your money safe! They steal, they block your account without any warning and they are not replying to your emails. Disgusting customer service!”
“Signed up to this site under a referral and was never provided with my referral reward despite me spending money on one of their physical cards as requested in their terms. App stated I needed to order a physical card first (which I already had done and I had it in my possession and had actually used it).
Contacted them via email and also through the app last week and didn't hear a thing back from them. Then messaged them on Twitter and heard back very quickly but with generic responses. Then managed to get a more personal reply asking for photos which I sent and they instantly went silent again.
In the meantime I started researching them on Google and Twitter and saw some horror reviews so started trying to speak with others on twitter so we could help each other. Then within a few minutes I was blocked by both accounts Monese hold on twitter which then blocked the only form of communication they were actually responding on.
I have also tried calling several times. Most of the time it won't connect you and on the odd occasion it does and puts you on hold it then cuts you off after a few minutes.
For anyone else who has had problems with referrals, problems with them blocking your account, problems with their customer service, etc, if you have messaged them and not received a response within 15 days then please report them via the financial ombudsman.”
“Terrible!
My account got blocked without any reason! As they said: I haven’t sent them some documents they’d asked via email - but I didn’t receive any email from them! Scammers!
Now I am begging to withdraw my money from the blocked account and they just ignore it! Support simply doesn’t work and never replies back.
Never ever use this service, all they do is a massive scam. Shame on British authorities they allow to happen this!”
“Can take the time to reply to these good reviews but not answer the phone, I have been on hold all day due to MY MONEY pending in my own account which I have tried to transfer to my personal bank. Disgusting and I will be taking this further.”
“I've been a customer for nearly two years: the service has been terrible. AVOID AT ALL COSTS.
A year ago, they kept nearly £6000 of my money and didn't transfer it to my account for 6 weeks. This caused me severe financial issues.
In addition, 6 weeks ago, they suspended my account saying they needed some identity and address information. I supplied that information (the same information used to open my account) got no reply for 6 weeks and now they say they are closing my account !
Good riddance to bad rubbish...a terrible "bank".”
“MONESE = SCAMMERS - customer relationship management is a fraud, they do not read e-mail and they lock your account without any forewarning. after 40 days all the money inside are still not available and they didn't send them back. Scammers.”
“Obviously everyone knows they are theives by now. Go on apple store and playstore and rate them please so more people don't loose money. They have a current rank of 4.7 stars on app store right now. That needs to change ASAP”
“MONESE IS A BIG FRAUD, you close my account without reason with more than 2000 euros on it, and now by email tell me i have only 300 euros.... IT IS THIS A JOKE? you will steal my money???”
“This is a SCAM Bank. They took my money, they blocked my account for 10 months and they don't want to return my money. SCAM SCAM SCAM They closed my account for no reason!!! They scammed my money !!!! Return my money now !!!! Don’t opened this bank !!!! Do not used this bank !!! They stoles my money!!!! Not reply at alllllll!!!! Thieves!!!!”
“The worst banking app I have used. They blocked my account and no replies from them after many emails and weeks gone by. After reading many reviews on twitter, facebook and others, I have a sense that they are doing some illegal. Do not put your hard earned money into this app!”
