“Update!! Now 25 days that my rejected incoming payment by Monese has not been return to my sender. Despite all messages, they will never tell exactly why our money is not sent back. What they thought best to do was to delete my account 03 days ago just because I am requesting to know where is our 14167 Euro.”
“My employer sent me 1.4k GBP last month - never received on my side (the employer proved that they had made the payment). No updates from Monese over since, I have been emailing, calling, chasing daily.
Someone was supposed to call me back, that obviously never happened. Nobody knows anything and nobody has attempted to resolve the situation.
Absolutely dreadful situation, it used to work properly, but something went horribly wrong and my money is gone.”
“SUPPORT - schlechter geht nicht..
Antworten Sie einfach auf meine Emails.
Trustpilot ist ebenso korrumpiert und löscht alle negative nachrichten. Ich gene doch meinen Kundennummer bei MONESE, warum löschen Sie die Wahrheit!!!!!!!! Wie können andere Kunden von Scammer bewahrt werden!!!!!!!!!
Monese Request #6327229”
“You enrich your wealth by victimizing many people like me.Hi Atul,
I am a student in Germany. On May 2, 2109 euros were sent from my Bloke account to my Monese account. Unfortunately, the money has not been credited to my account for 8 days. Last night, Monese support worker friend said that they will send the money back due to SEPA maintenance. This money is to pay my rent and school money, and because of you I have not been able to pay for a week. Your employee does not know in how many days the money will be returned. You blame it on SEPA maintenance. Could it be such nonsense? Is digital banking based on victimizing your customers? There are a lot of people who have this problem like me. There are people who have not been able to reach their money for 1 month. Will I be penniless in a foreign country for 1 month? Will Monese find me a house because I can't pay my rent? What if I get expelled from school? Why am I paying for your incompetence? I want proof that the money was sent back. Your employee says there is no such document. You are both confiscating my money and lying because we sent it back. How are you different from a thief? You enrich your wealth by victimizing many people like me. Please give money back? I can no longer be nice to Monese. I will continue to write everywhere every day until I get my money back.”
“Don't use them they will block your account hold your money and won't communicate been trying to get back my £8.8K for a month now closed my account because i had someone paying rent into my account Scam bank 25 emails later no response !!! go read the bad stories there are loads its all true ... I never thought it would happen to me but they have affected my credit rating because payments couldn't be made DD got cancelled and still cant pay as they have all my money !!! Don't do it trust me use starling a much better back”
“As others have said there is no real support. Email replies are irrelevant and don’t take into account and calling them / requesting call back is pointless. Requested closure rather than continue to use them”
“My app got blocked and I can’t use my money more than one week. I tried several times to contact somebody from the customer service, but got no response. Still trying to reach them, but I don’t know when will this happen. More than one week without accessing my money, just because they don’t care.”
“Monese had blocked my account without any reason and warning from last 2 weeks and their customer service is zero I had on different social sites but they have just one reply we are sorry to hear about our team is working on it as soon they have any update they will come back to you,
Please be aware they biggest scamer and no one doing nothing against them”
“Blocked my account for 7 days had no notification . Cannot speak to a live agent it’s automated phone line . Received generic emails that was no use . Take your money and run do not trust Monese”
“I wish I could give a zero but its not possible. I downloaded Monese, tried a £5 deposit then after my satisfaction downloaded it on my new cellphone. After trying to login they blocked me and reassured I would be contacted shortly. Its been almost 10 days and no response even to my countless emails asking for assistance. I thank God I didn't put my salary in this bank, would've been lost forever. Avoid and protect yourself, ZERO respect for their customers.”
“Sent me a link to update the app then couldn’t gain access to all my money. Jumped on line and found so many stories of people having their money withheld from this unscrupulous organisation!!”
“Monese have stolen £2500 from my account !
They blocked my account for i reason then asked for an account from me for them ti send my £2500 to. I sent it to them. And they haven’t sent anything to me and now ignoring all my emails. It’s been 5 weeks Please be warned People”
