“You enrich your wealth by victimizing many people like me.Hi Atul,
I am a student in Germany. On May 2, 2109 euros were sent from my Bloke account to my Monese account. Unfortunately, the money has not been credited to my account for 8 days. Last night, Monese support worker friend said that they will send the money back due to SEPA maintenance. This money is to pay my rent and school money, and because of you I have not been able to pay for a week. Your employee does not know in how many days the money will be returned. You blame it on SEPA maintenance. Could it be such nonsense? Is digital banking based on victimizing your customers? There are a lot of people who have this problem like me. There are people who have not been able to reach their money for 1 month. Will I be penniless in a foreign country for 1 month? Will Monese find me a house because I can't pay my rent? What if I get expelled from school? Why am I paying for your incompetence? I want proof that the money was sent back. Your employee says there is no such document. You are both confiscating my money and lying because we sent it back. How are you different from a thief? You enrich your wealth by victimizing many people like me. Please give money back? I can no longer be nice to Monese. I will continue to write everywhere every day until I get my money back.”
“Don't use them they will block your account hold your money and won't communicate been trying to get back my £8.8K for a month now closed my account because i had someone paying rent into my account Scam bank 25 emails later no response !!! go read the bad stories there are loads its all true ... I never thought it would happen to me but they have affected my credit rating because payments couldn't be made DD got cancelled and still cant pay as they have all my money !!! Don't do it trust me use starling a much better back”
“As others have said there is no real support. Email replies are irrelevant and don’t take into account and calling them / requesting call back is pointless. Requested closure rather than continue to use them”
“My app got blocked and I can’t use my money more than one week. I tried several times to contact somebody from the customer service, but got no response. Still trying to reach them, but I don’t know when will this happen. More than one week without accessing my money, just because they don’t care.”
“Monese had blocked my account without any reason and warning from last 2 weeks and their customer service is zero I had on different social sites but they have just one reply we are sorry to hear about our team is working on it as soon they have any update they will come back to you,
Please be aware they biggest scamer and no one doing nothing against them”
“Blocked my account for 7 days had no notification . Cannot speak to a live agent it’s automated phone line . Received generic emails that was no use . Take your money and run do not trust Monese”
“I wish I could give a zero but its not possible. I downloaded Monese, tried a £5 deposit then after my satisfaction downloaded it on my new cellphone. After trying to login they blocked me and reassured I would be contacted shortly. Its been almost 10 days and no response even to my countless emails asking for assistance. I thank God I didn't put my salary in this bank, would've been lost forever. Avoid and protect yourself, ZERO respect for their customers.”
“Sent me a link to update the app then couldn’t gain access to all my money. Jumped on line and found so many stories of people having their money withheld from this unscrupulous organisation!!”
“Monese have stolen £2500 from my account !
They blocked my account for i reason then asked for an account from me for them ti send my £2500 to. I sent it to them. And they haven’t sent anything to me and now ignoring all my emails. It’s been 5 weeks Please be warned People”
“I damaged my mobile phone and replaced it 8-10weeks ago.
I'm using a new handset now.
I work on a building site and damages can occur easily.
I have used this app for 5-6 years.
As soon as I download the monese app on my new handset, I was asked basic ID questions had my face pic taken, the account stopped working.
My wages of around £704.00 from my account, which I have been unable to withdraw or transfer. I have a family with kids to provide for.
I quickly changed my banking details to a reliable bank, reported this matter to the fca ombudsman, banking authority and local police fraud service.
I have asked for my account to be closed, a 5 year bank transaction statement to be sent via pdf and my fund transferred.
None of this has been actioned.
I, four years ago, sent my new mobile number/email address which has not been updated.
It's a really sick and disgusting service.
I've sent my ID and all details over but nothing. The account is still blocked. I have calculated the interested that occurred and will be passing this onto Monese ltd along with a compensation request of £9.745.04
I would appreciate if my account can be closed asap. I have provided bank details to transfer onto or send a pic number and I will withdraw the funds.
Please assist”
“Hi.
Disgusting customer service, I have to file a transaction dispute amd its been 2 weeks its not been dealt with it yet. The customer advisor replies back after 9 days again asking the information already provided.
Not happy with it at all.”
“app (android) do not work properly: GPS catches incorrect (just one of the bugs) and absolutely impossible to order any of their cards!!! Now I'm sure that this is done on purpose. Support is slow and powerless (Yusuf Lasisi). If I have so many obstacles at first steps so what could be when I send a real money? So those swindlers just took your personal datas and did nothing you await. Delete and forget!!!”
