“MONESE = SCAMMERS - customer relationship management is a fraud, they do not read e-mail and they lock your account without any forewarning. after 40 days all the money inside are still not available and they didn't send them back. Scammers.”
“Obviously everyone knows they are theives by now. Go on apple store and playstore and rate them please so more people don't loose money. They have a current rank of 4.7 stars on app store right now. That needs to change ASAP”
“MONESE IS A BIG FRAUD, you close my account without reason with more than 2000 euros on it, and now by email tell me i have only 300 euros.... IT IS THIS A JOKE? you will steal my money???”
“This is a SCAM Bank. They took my money, they blocked my account for 10 months and they don't want to return my money. SCAM SCAM SCAM They closed my account for no reason!!! They scammed my money !!!! Return my money now !!!! Don’t opened this bank !!!! Do not used this bank !!! They stoles my money!!!! Not reply at alllllll!!!! Thieves!!!!”
“The worst banking app I have used. They blocked my account and no replies from them after many emails and weeks gone by. After reading many reviews on twitter, facebook and others, I have a sense that they are doing some illegal. Do not put your hard earned money into this app!”
“The app doesnt list France...so if you live in France you're out of luck...no one at Monese will trll you that as they dont appear to know!
Rubbish app and very poor service...dont waste your time”
“Here I go again Monses are you little thief wish I could put the picture up so everyone can see money want in to my account but my account has not been used at all and money is missing it's so funny as hell no one is still picking up the phone calls at all or getting back to emails or replying to Conversation on the app as well maybe they only work 10 minutes a day Trustpilot needs to add Pictures so members can put pictures up so everyone can see that it's not lies at all it's been over 36 hours and no reply on email or on the app conversation I started with them they have not sent the money back to the original that came from they can't said the account been closed as I can see it on my app and so can my wife it's a joint account that's why they will never be a good bank as they never around to talk to customers or take calls or reply to emails at all or talk to members on the app chat so what's the point having the bank app up and running if you lot dont care about your Customers at all I been trying to call you lot for over 4 week now as you can see my review I think they need to start getting hit with fines then maybe they will start doing the jobs or close the bank app for good I don't care what one happens as long one of this things happens to Monses soon”
“No customer service block accounts with out warring Than it take them a very long time to unblock If at all no one maning the phone line do
Not answer complaints ether by the customer or by resolver that's part of the financial conduct authority in the UK”
“Donwloaded. Got account. Paid annual membership payment.
Did not receive my bank card.
Tried to get in touch with customer care. Via app - 0 response. Via phone - 0 response. Via email - 0 repsonse. Everyday past three weeks I try to get in contact with them. It is impossible. So i presume that this is a huge scam. And I sincerely DO NOT SUGGEST using this.”
“Thieves. Monese stole my £5500. Closed my bank account and haven’t gotten back to me for 7 months now. Every attempt I have made to recover my money has been in vein. I am going through a lot because of them. Thieves”
“Please contact with me as soon as possible and give me my money back. You already closed my account last year November. I have left money in account £271pound please give me my money in very critical condition. Lot of time call you and email to you but I didn’t get any response?
Your service is very poor. I need my money urgently in this critical condition please 🙏.”
