“I'm absolutely appalled that after 6 conversations about the "loss of value" bill I received money barn have now decided to register this with the credit agencies.
They sent me a bill for work on a van that is 8 years old, of which was returned in the same condition i purchased it off them in. They have no report on the van prior to me purchasing it to show it was in better condition either.
the van I purchased from their "approved supplier" was returned to moneybarn in the same condition I purchased it in apart from the sign writing and mileage, which moneybarn lent against the condition of the van at the time!!!!!! So how on earth can they now try and bill me? Is it because they had no idea of the condition of the van you was lending against????
The breaks fell off the van after 3 weeks of purchasing and after reporting this they did not reply to anything which cost me £400, the approved supplier also did not reply!!!
I will be taking this to county court now, I cannot believe they have the cheek to bill me for work to a van that was returned in the same condition I purchased it in....
There's absolutely no talking to these people at all. They want there money and will do anything to get it”
“They refuse to listen to complaints. They have no interest in you. No other creditor has ever treated me in such a disrespectful way. They should be shut down.”
“I your thinking of applying for credit think again moneybarn not interested in customers they are only init to rip you off moneybarn placed negative on my credit file saying I've missed a payment clearly l haven't moneybarn have twice admitted they are at fault told them l suffer with my mental health there not interested told them I'm in a dark place over this there not interested told them it's affecting my disabled son me applying for loans or trying to apply for new house or job again there not interested director of moneybarn don't reply to emails coward time to get FCA BBC and national papers involved to investigate moneybarn”
“Pray on vulnerable- ridiculous interest rates and the get out clause is you give them the car back and still pay the arrears.shameful rates especially when you know they are for customers in dire straits who’s mental health will suffer as a result of these toxic contracts.”
“The worse company I have ever had the misfortune to deal with. Cannot trust a word they tell you because the will not stick to it and when you contact them they claim it was never agreed. 2 years of hell. Do NOT use these people.”
“At first I thought they were amazing, that’s only because I went through a broker. The second I went directly to them, that’s when everything went to s**t. Started a complaint to put the Range Rover back because there was issues with the diff, electrical issues and one of the rear brake disks were sticking on, had it checked over by a reputable garage, had a written report done by said garage, 4 weeks after opening the complaint I ended up in a car accident in the car. Going forward about 8-10 weeks after opening the complaint and having an accident, the car being sat outside for a month obviously not driven due to it being written off, they come back with “there was no signs of issues with the brakes” with attached photos of them being ORANGE WITH RUST!?!?! Of course you’re not going to see the evidence of the rear discs having being excessively hot. I might be a female but I’ve been in about cars since I was able to walk. I’m not a dumb ass. So, off to trading standards and financial ombudsman we go! I won’t stop until this company is destroyed like they’ve done to my mental state!!”
“Like many, I experienced a drop in income during lockdown. I took a payment holiday with this bunch of jokers. On getting back in touch to arrange stepped up repayments they wanted an additional £100 on top of my existing repayment which was not feasible. I asked if I could even recommence full repayments and deal with the arrears at a future point but they refused to accept my payment. Raised a complaint, never heard anything for over 2 months, then got a letter advising my agreement was to be terminated!!! I must have made over 20 calls and could never get through -trying to explain that I did not have time to wait half an hour during the working day did not seem to compute. I have another two cars on finance and the companies could not be more helpful. Avoid avoid avoid!”
“Received a quote from these idiots and that’s as far as it goes. 31.9% APR. I’ve 1 default for £78.00 and 2 late payments Experian score of 921 but trans union just 600 ? Either way not the worst credit record just a couple of minor mistakes however recently looked into purchasing a new car wanted to borrow £10,000 on a £27,000 car and the dealership farmed me out to these idiots after close brothers declined me, anyway I just couldn’t believe the quote from these people. Nobody should ever ever get into an agreement with the likes of money barn they are disgusting criminals who prey on the vulnerable, someone needs to shut these cowboys down end of, I hope moneybarn gets more fines and eventually shut down”
“wish I could give a 0!
DO NOT USE THIS COMPANY!
I have spent weeks trying to contact this company and most of the staff have been extremely rude on the phone! Very quick to take money off you but impossible to get help when needed. I could happily rate this company a zero every day for the rest of my life. I’m currently in the middle of a complaint with the company who are taking MONTHS to even reply. I’m a single mum with a broken car but yet moneybarn doesn’t seem to care about their customers clearly.
They’ve sent someone out WEEKS ago to check my car over as it’s been broken since day 1!
I’ve rung/ email & I get no answers.
I’m paying £253 for a car I’ve had for months which has been broken for MONTHS.
You should be ashamed of yourselves.
Trading Standards are now involved.
Ref number -884755.
Bar far the worst finance company.”
“Do not touch this company it's awful.. They charge you three times more than what the car is worth and take advantage of vulnerable people who are not able to get credit please stay clear of this rip off company”
“These are the worse company I have ever had to deal with in my entire life. The service is disgusting. They gave me credit through concept cars, my car broke down through no fault of my own so I used my right to reject. They would not accept the right to reject and concept who lied and said they would fix the car haven't they have simply made it vanish!!! But money barn will not investigate this they want to repossess the car but i said 12 months ago I did not want the car I wanted right to reject. for 12 months I have been back and forth and today defaulted for 22 grand”
“NO MATTER HOW BAD YOUR CREDIT RATING IS, NEVER EVER GO TO THESE FOR A LOAN! I bought a car for £8000. I'd already paid £3000 off the car but due to losing my job I had no option but to hand the car back. I understand that I signed an 'agreement' and had to pay interest, but these people now say that I owe them £4888. Even though they have sold the car for probably £5000. I know that I would have some interest to pay, but to be charged nearly £5000 for the privilege of having a car for less than a year. On top already paying £250 a month. Absolute con!!”
“Can't go as low as zero stars, unfortunately, They are a scam, Never apply car finance with them, I do share my experience with you then you will release what will happen if you get car finance with them, I borrowed £5500 for 5 years and I managed to pay it off completely in 6 months time, but they are trying to charge me £2037 interest only for 6 months, I spoke with them more than 7-8 months couldn’t get anywhere, They confirmed me yes this is the correct amount for 6 months you need to pay £2037 interest. My contract says 34.9% fix APR
if you would like to have the same experience as I had you are more than welcome apply with them. I am going to get them to the court.”
“Terrible company to deal with. They say you can change your direct debit date, but when you do they then mark your credit file as a missed payment. You gotta be joking dealing with companies like this. No end of trouble. And if you ever have the misfortune of going to court then be prepared for moneybarn fraudsters signing
county court claims forms in bogus names. Trust me, it happens. This company needs serious investigation.”
“DOES NOT DESERVE ONE STAR!
DOES NOT DESERVE ONE STAR!! AVOID - THEY WILL LIE TO YOU AND MISLEAD YOU!!
I HAVE SPENT THE PAST 12 MONTHS REBUILDING MY CREDIT SCORE AND FOUND I WAS PRE APPROVED ON MY CLEAR SCORE ACCOUNT, I APPLIED AND INSTANTLY HAD A PRE DECISION ADVISED BY EMMA IN SALES THEY ONLY REQUIRED MY DRIVING LICENSE AND FURTHER INFO OVER THE PHONE.
EMMA ADVISED THE NEXT STEP WAS TO SEE IF THE GARAGE FOR THE CAR I WANTED WAS APPROVED, BRILLIANT THAT ALSO PASSED. SHE ADVISED ME TO GO AND VIEW THE VEHICLE AND IF I LIKED TO PHONE HER THEY WOULD PROCEED TO “PAYMENT STAGE” I RAN AROUND WITH THE OWNER OF THE CAR GARAGE, MY BABY AND HUSBAND TO MAKE IT IN TIME IN RUSH HOUR TO PRINT AND SIGN MONEYBARN’S CONTRACT AND THE GARAGE DIRECTOR HAD TO SIGN A DOCUMENT TOO.
I ADVISED EMMA I HAD A CAR RENTAL OUT THAT IF I RETURNED AND DIDNT GET MY NEW CAR BY MONDAY I WOULDNT BE ABLE TO GET TO WORK OR CHILDREN TO NURSERY, SHE ADVISED IT WOULD BE WITH THE PAYOUT STAGE BY MONDAY READY TO COLLECT MY VEHICLE. SO I RETURNED THE RENTAL I HAD AS SHE MADE ME HAVE EVERY BIT IF CONFIDENCE EVEN AFTER SIGNING THE CONTRACT THEY WERE PAYING OUT AND I WAS IN A CONTRACT WITH THEM.
MONDAY CAME AND I LIASED WITH THE CAR GARAGE MYSELF AS MONEYBARN WERE NOW NOT KEEPING ME UPDATED ANYMORE. THE GARAGE DIRECTOR ADVISED AS SOON AS HE RECEIVED MONEYBARNS CALL THAT DAY HE WOULD CALL ME AS HE WAS AWARE ID PUT A £400 DEPOSIT DOWN TO AS ALSO ADVISED BY MONEYBARN ON THE SATURDAY PRIOR.
I HEARD NOTHING FROM EMMA, NO RETURNED CALLS OR EMAILS UNTIL MONDAY EVENING AROUND 5PM A DIFFERENT ADVISOR CALLED AND ADVISED THAT I NEEDED TO PASS DATA PROTECTION LIKE I DO EVERYTIME I HAVE PHONED OVER THE PAST 8 DAYS AND SHE SAID “NO SORRY YOUR DATE OF BIRTH OS WRONG WE WILL HAVE TO RUN ANOTHER CREDIT CHECK” PARDON! IVE SENT YOU MY DRIVING LICENSE WHICH INCLUDES MY DOB RIGHT AT THE BEGINNING BEFORE I WAS “ACCEPTED” IVE BEEB TOLD EVERYTHING HAS GONE THROUGH AND IVE SIGNED THE CONTRACT, BEEN TOKD TO PUT A £400 DEPOSIT DOWN AND ADVISED TO RETURN MY RENTAL CAR. IVE ALSO PASSED DATA PROTECTION EVERY SINGLE PHONE CALL AND NOT ONCE HAS AN ADVISOR OR EMMA MENTIONED THIS DURING ANY PRIOR SEARCH.
I FOUND MY AUNTIE DECEASED LAST WEEK SUDDENLY AT THE YOUNG AGE OF 49 AND WAS BURGLED THE SAME WEEK WITH MY X2 VEHICLES STOLEN AND HARD EARNED CASH I DID NOT NEED ANYMORE STRESS RIGHT NOW BUT MONEYBARN CLEARLY LOVE TAKING ADVANTAGE OF VULNERABILITY THEY WILL LIE TO YOU THROUGHOUT THE WHILE PROCESS AND MISLEAD YOU.
THE CAR GARAGE I USED ARE DISGUSTED TOO AT MONEYBARN AND HAVE ADVISED THEIR LOCAL GARAGES OF THIS SCAM AND TO AVOID EVER ACCEPTING BUSINESS FROM TIME WASTING MONEYBARN AS I WAS LUCKY I BECAME FRIENDLY WITH THE CAR GARAGE OWNER AS MOST PEOPLE PROBABLY WOULDNT EVER SEE THEIR DEPOSIT OR ADMIN FEES EVER AGAIN.
I HAVE EMAILED EMMA ASKING FOR AN EXPLANATION JUST OUT OF GOOD HUMAN NATURE BUT SHE CANT EVEN HAVE THE AUDACITY AFTER BARE FACED LYING TO ME THE WHOLE TIME TO CALL ME AND EXPLAIN HERSELF OR HAVE ANOTHER ADVISOR DO THIS. EMMA PROCTER!!
2AM TUESDAY EARLY HOURS I HAD 3 MESSAGES FROM MY BANK TO ADVISE FRAUD HAS BEEN ATTEMPTED ON MY ACCOUNT, WHAT A COINCIDENCE AFTER SIGNING OVER ALL MY PERSONAL DETAILS.
MY MOTHER IS A LAWYER AND MY UNCLE WORKS FOR THE MEN NEWSPAPER I WILL ASSURE YOU EVERYONE WILL BE MADE AWARE OF THESE THEY NEED SHUTTING DOWN - THE STAFF DEFINITELY DO MAKE THE COMPANY IT IS TRUE WHAT THEY SAY.
IF THIS HAPPENS TO YOU YOU NEED TO CONTINUOUSLY CHECK YOUR CREDIT FILE AS THEY MAKE YOU SIGN THE CONTRACT THEY COULD ATTEMPT TO CHASE FUNDS THEY NEVER PAID OUT - FRAUD / SCAM / LYING AND MISLEADING AVOID PLEASE PEOPLE!!!!
* IF SOMEONE IS NOT ELIGIBLE FOR CREDIT OR FINANCE JUST TELL THEM DO NOT MISLEAD PEOPLE LIKE THIS IT IS ILLEGAL *”
