“Phone developed a fault, sent phone back, and after 6 weeks they told me they were under no obligation to fix it even though within the warrantee period and returned the still faulty phone. Would avoid buying from them.”
“Not EU\UK stock so no proper warranty. warranty only offered by Gadget Monocle as long as you know this and are happy with this then go ahead and buy.
I had to get the refund via PayPal dispute as well.”
Dear Customer,
Thanks for shopping @ Gadget Monocle.
Kindly note that the phone is international version.
The phone comes with one year warranty through Gadget Monocle.
Thank you for shopping @ Gadget Monocle again.
“For the money you are saving it itsnt worth the effort. The items are shipped from Hong Kong then passed on to you. The items themselves are great but things like chargers will not be compatible.
Then if you need to return something it will again need to go to Hong Kong and isn't worth that hassle. Its worth paying the amount at 'home'”
Dear Customer,
Thanks for shopping @ Gadget Monocle.
Kindly note that the phone comes within the original charger and the 3 pin adapter will be provided if the original charger is not the 3 pin plug.
It must be compatible in UK.
Thank you.
“Just a couple days before my phone was due to arrive, they informed me that the chosen colour is out of stock, they'd refund. I was in the need of a new phone, had an abroad trip planned, didn't want refund, so chose another colour. Then they found the first one, and yet managed to send the second (after several emails, plus dispatch info about the original colour -crossed with pen on the printed version). That would not be such a big deal on it's own, simply annoying, but altogether the delivery was a week late because of the process...
With Hong-Kong - London distance, I believe they should be aware of what is in stock earlier than the delivery date!
On the other hand I didn't receive UK plug charger (or adapter) with the delivery.
I could have ordered the same phone from another company for cheaper. Chose them for the great reviews. And payed extra for the missing charger. Very disappointing.”
Dear Klara,
We are so sorry for the late dispatch.
We have taken prompt actions to review again the process and communicated with our warehouse in order to get the update from the supplier in a faster way.
Kindly note that the phone will come with the original charger and a three pin adapter will be provided if the charger is not three pin.
Thank you for shopping @ Gadget Monocle again.
“The phone is great, however the battery life is poor. I lose roughly 10% of power per hour when the device is sitting idle with no background applications running other than Wi-Fi and power save on. I am concerned the device is defective.”
Dear Stephen,
We are sorry if we have caused any inconvenience.
Kindly note that the item is brand new and genuine.
Please show us the apps usage so we can find out the issue and solve it.
Thank you for shopping @ Gadget Monocle again.
“One of the two mobile phones we bought had a problem with the sim card installer slot.
We are unable to do anything as I have not got a warranty or do I?”
Dear Vinod Elangasinghe,
We are sorry for causing any inconvenience.
The phone comes with one year warranty through Gadget Monocle.
Our Customer Service will contact you for the warranty service.
Thank you.
“I bought online a gold samsung galaxy j5( item number 5941) from gadget monocle on Saturday 30/01/16. I received it by post from your post address which is: key Mail UK Ltd, 12 Saxon Way Trading, West Drayton, UB7 0LW 0lw, GB on 04/02/16. As I was not satisfied, I return it in the same address above on 05/02/16. After that I send to you four email asking for the refund of my money but till now I didn't hear anything from you.
You policy said that when the customer aren't satisfied for what he has purchased after he has returned the item to you he must wait 15 days to get its money back.
I tracked the retuning item and I got the confirmation that the item has been delivered to the address above on 08/02/16. From that date to now it's more than 15 days and I still don't get my money back .
Please could you refund my money in the next few days if not I am in an obligation to take a legal action against your company.
Kind Regards
Noel Tchakoute
28 Dover Rd
Clifton
M27 8GP
07832948808”
Dear,
We are sorry for causing any inconvenience.
We found some delayed follow up process in our customer service department and, we will promise we can provide you a speedy reply in future.
Thanks for shopping at us again.
“Although the company claim to have warehouses throughout the world, actually they are a grey import company, dispatching from Hong Kong. There is no manufacturer's warranty attached, the only warranty is from Gadget Monocle itself. I ordered a Nexus 6P. It arrived in reasonable time, but all the written instructions were in Chinese (I got English ones off the internet), and there was no UK plug. I complained, they apologised. GM said to buy a certain charger from Amazon and they would refund me. The one they chose was not correct. I complained, they apologised and offered another. I bought that and sent receipt for refund. The refund came through Paypal and had fees deducted. I complained, they apologised and said they would correct. Then I noticed that they had sent me a 32Gb version, instead of the 64GB I had ordered. I complained, they apologised and asked me to return it and they would replace it. That would mean being without a phone for a few weeks, so I said I would keep the phone if they refunded the difference in price. They agreed and did so. However, they still hadn't sorted out first refund, so went to Paypal and told GM I was doing that. They sorted it faster than anything else they had done.
Nothing went right with this transaction and GM were very poor, although always polite. I wouldn't use them again and wouldn't ever recommend them”
Dear Mr. Stewart Bonar, We sincerely apologize causing inconvenience. We admitted some improper communications internally and resulted in causing confusions. We have taken prompt actions to review again the process and provided training to our Customer Service Team. We do hope you in good of using our products and please contact us for a coupon in your next purchase. Thank you for shopping at Gadget Monocle again.
“I have ordered a Sony Xperia M5 phone. They first dissapoint me by sending M5 Dual phone not what I have ordered. Then phone had software problems I couldn't even use it for a day. I have ask for refund. They approved the refund, they told me to send the phone back. I did send it back when I check the tracking status item says it is delivered on 24/11/2015. Even though it is delivered no one is answering none of my e-mails. I WANT MY MONEY BACK. I'm not satisfied with the service that they are providing. I'm not recommending to people who are interested for buying phones.”
